Team Leader at Netstar

Job Description

Attend to customers as and when required to maintain relationship or resolve problems or respond to queries

1.       Attend and resolve matters without delay

2.       Provide feedback to initiator within 24 hours regarding progress made

3.       Resolve matter accurately in line with expectations and business

Liaise with relevant departments and staff and ensure debtor’s queries are resolved timeously including the relevant feedback to stakeholders

• Escalate to correct department for resolution
• Follow up and provide feedback on resolution

To deliver an efficient and effective service to both internal and external clients at all times

1.       Meeting customer and companies expectations

2.       To respond to relevant parties

Identify, understand and manage personal development requirements as well as among team members

1.       Attend training course-in house and external to develop skills

2.       Enrol training course applicable to job requirement

3.       Improve skills to operate different programmes

With and through the allocated team deliver normal credit control functions including administration, allocations, debit- and credit notes, journals etc. including follow-ups to finalization

1.       Complete task accurately

2.       Complete task timeously

MANAGE DEBTORS BOOK (30%)

1.       Identify, resolve and collect on problematic accounts

2.       Manage external debt collectors daily in line with our strategy

3.       Monitor status of the book

4.       Take action to prevent the book from ageing

Compile and distribute relevant reports to management as per required deadlines and in required format

1.       Operational reports: Eg. Top 10 accounts; 30 Days plus reports; Special reports

2.       Performance reports Eg. Age analysis

Ensure that agreed targets are achieved through people and processes

1.       Contingency plans and consequences management for targets not achieved

2.       Operational planning, support and guidance to staff. Review performance daily

3.       Introduce strategies where required to achieve targets, reconcile and     resolve problem accounts

Qualifications

• National Diploma/Bachelor’s Degree or equivalent

Experience

• 2-3 years supervisory/team lead experience
• 5+ years credit control experience
• 2+ years customer service experience (advantageous)