Team Leader Scheduler at Servest SA

Minimum Requirements

• Matric / Grade 12
• Diploma or National Certificate in Business Administration or Workforce Management or relevant proven experience.
• 3–5 years of experience in a Workforce Planning.
• Experience in using Time and Attendance systems.
• 1–2 years of leadership or supervisory experience managing a team.
• Strong understanding of labour laws, compliance regulations, and payroll processes.
• Strong background in process optimization and continuous improvement methodologies.
• Computer Literacy (Word; Excel; PowerPoint & Outlook) imperative.
• Accpac (Sage) Literacy imperative.
• Good English communication skills - Written and Verbal.
• Proven success in a collaborative, team-oriented environment.
• Must possess a valid driver’s license.
• Must be open to flexible hours as & when required.

Duties & Responsibilities

• Assign and monitor tasks to ensure workload distribution and timely completion of responsibilities.
• Act as the central point of contact between the team and upper senior management to streamline communication.
• Set clear performance goals and conduct regular evaluations to ensure accountability.
• Identify skill gaps and coordinate training or development opportunities for team members.
• Address escalated queries or disputes related to T&A data, ensuring swift and effective resolutions.
• Liaise with IT and T&A vendor (PRP Solutions) to resolve technical issues promptly.
• Drive continuous improvement initiatives by analysing team performance and system data.
• Provide regular reports to the National Operations Support Manager and Operational Director on team activities, system compliance, and improvement opportunities.
• Oversee adherence to Time keeping policies and labour regulations, ensuring the team enforces these consistently.
• Support audits and generate compliance documentation for review by stakeholders.