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  • Posted: Jun 14, 2021
    Deadline: Not specified
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  • Over the years, WNS Global Services SA (Pty) Ltd has built a reputation as an industry leader, partnering with globally leading companies to deliver best-in-class BPO services within their respective fields of operations. We have won numerous industry awards by delivering world-class Business Process Outsourcing (BPO) services to major local and internationa...
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    Team Leader - TRV

    Job Description

    • We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Agents to create a customer centric and high performance culture through, effective management of people, metrics and projects, with the objective of generating and the retention of business and revenue, through continuous improvement.

    Key Responsibilities Areas:

    People

    •          To engage and support staff to achieve all KPI’s, through effective coaching, performance management, and to develop career progression through internal development programmes.

    Stakeholder Management

    •          To ensure successful delivery of any project, programme or activity by engaging with an individual, group or organisation that will be affected by a programme.

    Analytical

    •          To practice due diligence when interpreting and reporting of data, as well as to improve team performance and processes through insights which supports the overarching objective of a customer centric environment.

    Financials

    •          To maintain productivity by ensuring all staff adhere to schedules while managing IR and payroll queries efficiently.

    Qualifications

    •      Grade 12/Matric
    •      Tertiary qualification in management will be beneficial

    Additional Information
    Experience, Knowledge, Skills and Attributes Required:

    •       A proven track record of delivering against client, customer and business outcomes
    •      2 years’ experience working within an insurance environment
    •      More than 2 years’ experience working in a management role
    •      Experience in the BPO/contact center environment will be beneficial

    Behavioural Traits Required

    •          Communication and written skills
    •          Problem solving
    •          Analytical Thinking
    •          Conflict Management
    •          Strategic Thinking
    •          Time Management

     

    Job-Related Knowledge, Competencies & Skills Required

    •          HR Process Knowledge
    •          Stakeholder Management
    •          Report writing
    •          Sound working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook)
    •          Management skills
    •          Good understanding of the BPO industry

    Method of Application

    Interested and qualified? Go to WNS Global Services on jobs.smartrecruiters.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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