Team Member: Debt Collections at The South African Revenue Service (SARS)

Job Purpose

• To effectively apply basic knowledge of understanding of debt collection processes on outstanding debt and returns for the CIT, PIT, PAYE, and VAT tax types, through face-to-face, virtual, and digital platforms, in line with the relevant South African Tax Laws and SARS policies and procedures within specific turnaround times to deliver on the SARS strategic objectives, thereby ensuring enhanced service delivery and compliance, with full guidance.

Education and Experience

Minimum Qualification & Experience Required

• Higher Certificate (NQF 5) AND 2 years' experience in a Debt collection, Finance or Law environment 

Job Outputs:

Process

• Communication of transactional outputs and queries in area of work according to policies and quality requirements.
• Contribute to the development and improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
• Contribute to the successful implementation of change initiatives by providing support in area of work.
• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
• Develop productive relationships with team members and stakeholders to drive collective performance.
• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
• Explain the reason for debt to taxpayers including the possible actions SARS may institute if debt remains unpaid.
• Identify cases that require the attention for Account Maintenance.
• Issue Automated TPA if taxpayer remains non-complaint (no manual TPAs).
• Issue Final Demand if the taxpayer remains non-compliant including manual Final Demand when applicable.
• Navigate SARS systems to extract relevant information and execute work on Service Manager in line with allocated work.
• Prepare and complete Payment Arrangements for requests for Simplified Deferment request (Up to R5M and less than 6 months) within the specified turnaround times.
• Profile a taxpayer, interpret statement of account, and engage taxpayers with outstanding debt and outstanding returns.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.

People

• Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to specified policies, standards, and procedures to prevent wastage on resources and report violations

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, quick and error free.

Behavioural competencies

• Accountability
• Attention to Detail
• Analytical Thinking
• Commitment to Continuous Learning
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Respect
• Trust

Technical competencies

• Business Knowledge
• Customer Liaison
• Data Collection and Analysis
• Debt Management
• Efficiency Improvement
• Financial Analysis and Reporting
• Functional Policies and Procedures
• Quality Orientation
• Reporting
• Tax Knowledge
• Verbal Communication

Deadline:5th June,2026