Tech Officer: Projects at BCX

Core Description

• Plans, executes and services activities on staging of machines, including assisting with installations, discontinuance and repairs. 

Key Deliverables / Primary Functions

Technical /Staging Duties  

• Upgrading and installing of new equipment and / or software configurations, as required on new or reloaded machines. 
• Staging of equipment prior to installations,  
• Advising management on technical matters required. 
• Performing necessary activities to keep diagnostics, tools and service aids in a ready condition 
• Ensure that Staging area has connectivity to download staging material 
• Ensuring that pre-staging checks are completed before ANY installation. 
• Adhering and notifying all relevant parties of any installation changes on Microsoft Licensing 
• Ensuring latest Development and Anti Virus installation changes are adhere to and relevant parties notified regarding changes. 

Quality of Service  

• Assuming accountability for the quality of service as required.  
• Ensuring proper adherence to the project specifications and Service Level Agreements (SLA) for customers  

Stock Control  

• Assuming accountability for the control of all stock issued, ensuring adherence to all stock related processes.  
• Notifying relevant Project managers of stock issues.  
• Responsible for all stock issued, including mobile device, if applicable  

General  

• Keeping the Project Planning Department informed on current location, call priority and planned activity.  
• Ensuring that Staging documentation is completed timeously and included with every machine that is staged 
• Ensuring that all relevant documentation is completed timeously and accurately; i.e. Overtime and expenses, etc.  
• Practicing proper system management, use of reports, and time utilisation as defined by management.  
• To project and enhance the Company’s image in a professional manner.  
• Establishing good communication with the Customers.  
• Ensuring that any Company assets utilized are cared for in a proper manner.  
• Maintaining security of assets and confidential information.  
• To undertake any other reasonable duty as required by the Company 
• Assists all other member within the On Site, RDC and Project Departments to ensure that project deadlines are adhered to and completed timeously 

Health and Safety  

• Ensure compliance to all Health and Safety standards, both BCX and their Customers.  
• Report any unsafe conditions to management 

Functional Skills

• Problem-solving
• General PC knowledge including Microsoft Office expert level
• Knowledge and adherence to company policy and procedures
• Networking;
• Problem solving
• Deadline Management
• Team player;
• Rebuild PC (Hardware);
• Troubleshooting Techniques.
• Loading of Software;
• Knowledge of the service requirements and diagnostic / maintenance procedures necessary on installed products per Customer;
• Microsoft Licencing;

Behavioural Competencies

• Job Match Rating
• Delivering Results
• Meeting customer expectations
• Teamwork
• Handling Pressure
• Communication and Impact

Qualifications

• Grade 12 (NQF 4) with relevant IT Certification in IT/Business/Commerce

Experience

•  2 years’ IT support experience 

Certifications / Professional Registration

• Applicable industry certification is required

Special Requirements/ Employment Condition

• Willing to work extended hours
• Ability to work shift/ overtime
• Ability to cope under pressure
• Valid Drivers license