Technical Counter Sales - Longmeadow at ACDC Dynamics SA

Job Description

The ideal candidate will be a representative specializing in electrical, electronic and solar products with the Retail Sector. The incumbent will be responsible for providing technical assistance, product recommendations, and exceptional customer services to clients seeking electrical, electronic or solar solutions. This role requires a deep understanding of electrical systems, solar technology and the ability to engage with customers positively.

Key Responsibilities

Customer Assistance

• Interact with customers in our Retail
• Addressing customer inquiries and providing technical advice.
• Guiding customers through product selection and recommend suitable products

Product Knowledge

• Maintain an up-to-date knowledge of electrical, electronic and solar products, including specifications, features, applications, to effectively assist customers and recommend suitable products.

Sales Support

• Assist customers in finding the right products for their projects/needs. Offering alternative where necessary and ensuring customer satisfaction throughout the sales process.

Order Processing

• Accurately processing customer orders, ensuring that all the relevant information is recorded correctly and that orders are fulfilled promptly and accurately.

Trouble Shooting

• Providing technical support and troubleshooting assistance to customers experiencing issues with electrical or solar products, offering guidance on maintenance and repairs.

Skills & Experience

• Strong technical expertise – knowledge of electrical, electronic and solar systems.
• Customer Service Skills – Excellent communication skills with a customer- focused approach. Able to actively listen to customer needs and provide appropriate solutions
• Sales experience – previous experience in retail sales or customer service role, preferably within the electrical or solar industry, with a proven track record of meeting or exceeding sales targets.
• Teamwork – Ability to work effectively as part of a team, collaborating with colleagues to ensure a positive customer experience and achieve collective retail goals.
• Computer literate
• Willingness to work on weekends and public holidays to accommodate customer needs and demands.
• Good command of the English language (Written and verbal)

Requirements

• A minimum of 3 – 5 years in a similar role in a similar work environment
• Outstanding skillset in the interaction with customers, negotiation, and presentation
• Ability to work in a fast-paced working environment
• Recognized qualification in the electrical field would be advantageous