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Delivering Solid IT Solutions and Managed Services to SMMEs in Africa Solid Systems is a modern, owner-managed IT solutions provider, specialising in outsourced IT services to small and medium sized businesses. Our proactive and preventative maintenance plans guarantee our response times and client uptime. Over the last 12 years Solid Systems has become e...
About the job
We are looking for a natural born leader to provide sound guidance within our Technical team. As Technical Team Lead, you will be leading from the front-line, setting an exceptional example for the Technical team, and getting your hands dirty.
Teamwork is crucial to see any team achieving and exceeding their goals, and your role will not only be leader, but also cheerleader and strong motivator. You’re an excellent communicator, especially when it comes to public speaking.
You’re accountable, trustworthy, and a great people person who’s good at building lasting relationships with your colleagues and our customers. You’re also a strategic thinker with a strong mind for businesses and understanding of how they are run.
You’re well-versed in all things technical, and all things Microsoft in particular. You keep up with tech trends and business trends.
If this sounds like you, then we’d love to meet up and chat about what your future at Solid Systems could look like.
Snapshot of Technical Team Lead responsibilities:
Handle escalations from Tier 2, Tier 1, and Junior IT Professionals
Empower, train and mentor Tier 1 and Tier 2 IT Professionals
Effective problem management through root-cause analysis and problem resolution
Improve Contract Efficiency through Technical Excellence throughout the team
Ensure that clients get the services they need and see the value in their solutions
Escalate client issues and risks to the Account Manager
Develop and document policies and procedures
Collaborate with the Management team to build sustainable processes that meet our business needs
Manage internal IT systems, including Hosting Servers, Cloud Servers, Microsoft 365 Tenant, IT Glue, N-Central & Autotask
What we need from you:
Proven experience as a Technical Team Lead or similar leadership role
Demonstrated experience in a Managed IT Services business
Strong working knowledge of Microsoft Azure, 365 and Networking
Brilliant communication skills with the ability to explain complex topics in a way that our clients easily understand
Fluent in English speaking, reading, and writing
Strong leadership and organisational abilities
Strategic thinking with excellent problem-solving skills
Ability to effectively prioritise tasks and take decisive action
Ambition and an eagerness to learn and improve yourself
Passionate about knowledge-sharing and mentoring colleagues
Able to assess and improve existing operations, identify skill gaps, and schedule training
The personality of a Christmas Tree – colourful and bright with a knack for making people smile!
Technical skills required:
Experienced in Azure Virtual Machines and Virtual Networks, Platform as a Service (PaaS) for IT Pros, using PowerShell for automation and management, and migrating systems from on-premises to cloud.
Skills in and understanding of the next generation of cloud-optimised networks, apps and web services. These include virtualization features, network management, storage capabilities, and more.
Experience with installing, maintaining and troubleshooting networks – LAN and wireless networks, firewalls, UTM, DHCP, DNS and TCIP
Vast experience with Microsoft 365, Active Directory, SQL, Azure and Microsoft Exchange.
Past experience required:
10+ Years of IT support experience
5+ Years of remote monitoring and management experience
3+ Years leading an IT Support Team of 5 people or more
10+ Years of Microsoft echo system implementation, administration and support
Azure & Microsoft 365 certifications
What you’ll gain from joining us:
Be part of a company culture that’s all about collaborating, positive outlooks and embracing the human side of IT. We’re passionate about our people.
The chance to have a long-lasting impact on a small (but growing) business
Tremendous professional development growth opportunities. (For example, we not only encourage taking courses, but cover the costs for many of them as well.)
You’ll get to work in a fast-paced, entrepreneurial environment
Work with teams and humans that respect your ideas and contributions
Flexibility of working remotely
Above average annual leave
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