Technical Sales Representative at H Systems (Pty) Ltd

MAIN RESPONSIBILITIES 

SALES MANAGEMENT

• Ensure sales target is achieved.
• Ensure growth of systems sales in line with targets.
• Identify sales targets per customer.
• Set up strategies to address sales requirements.
• Identify lost sales and ensure recovery through sales strategies to meet monthly budget.
• Back-order management on a regular basis.
• Analyse customers’ sales history on system and identify sales opportunities
• Ensure GP% targets (budget) are achieved.
• Analyse market and identify improvement / opportunity areas.
• Complete sales and demand forecasts and actual sales analysis for the different market segments on a month-by-month basis.
• Analyse customers and identify products not buying/stopped purchasing & increase buying of such.
• Identify new clients and strategize bringing the client on board.
• Closely monitor client requirements and identify opportunities to sell innovative products into the portfolio.
• Ensure sufficient depth of relationships within Key Accounts to promote continuity and growth.
• Ensure clients are fully appraised of all related issues surrounding pricing, new products, skills training and point of sale material.
• Market and implement solutions that ensure value and business outcomes for key systems clients.
• Prepare and present product demonstrations, presentations, and proposals to customers. 
• Manage and maintain pricing in line with the company pricing requirements.
• Negotiate prices, terms, and conditions of sale with customers, and manage customer complaints and concerns in a timely and professional manner. 
• New customer management
• Ensure new customers are sourced as per KPI targets set.

CUSTOMER RELATIONSHIP MANAGEMENT

• Ensure clients are fully appraised of all related issues surrounding pricing, skills training, and point of sale material.
• Ensure regular visits to Key Accounts in the region.
• Attend trade shows and industry events to network with customers and stay up to date with industry developments.

ADMINISTRATION AND REPORTING

• Complete sales and demand forecasts and actual sales analysis for the different market segments on a month-by-month basis.
• Manage customer debtor book in conjunction with the Branch Manager.
• Prepare quotes timeously and accurately.
• Ensure sales orders and invoices are processed by the Internal Sales Department. 
• Arranging stock for sales orders from other branches / procurement if insufficient stock is available, in conjunction with responsible employee at the branch. 
• Communicate pipeline orders or “out of the ordinary” purchases to Branch Manager and Procurement.
• Review credit limits and request payments as required and communication to Debtors department. 

TECHNICAL SUPPORT

• Provide accurate technical support to internal and external stakeholders.
• Troubleshooting
• Analysis.
• Find premium technical solutions for complex customer needs, to meet customer requirements.
• Post installation site inspections and site reports, when required.
• Assist customers on site with installation guidance, when required.
• Resolve technical-related customer complaints.
• Analyse technical drawings and specify products or solutions accordingly, in conjunction with the Estimating Department.
• Provide technical product advice to customers relating to quotation requests, in conjunction with the Estimating Department.
• Training customers on fabrication, assembly and installation of systems and operation of punch tools.
• Visit architects when required to specify Aliplast or Custodian Ranges.
• Conduct technical presentations with customers.

KEY JOB REQUIREMENTS 

QUALIFICATIONS

• Grade 12 or equivalent.
• Valid Drivers’ license.
• AutoCAD certificate, added advantage. 

\EXPERIENCE

• 2 years’ experience in a similar position.
• 8 years’ experience in a sales environment.
• Strong technical knowledge of aluminium products and processes, as well as an understanding of the manufacturing industry.