Technical Support Engineer (Microsoft, email networking and security experience essential) at Mimecast

What you'll do

As a Technical Support Engineer, you will be responsible for supporting customers and your Mimecast coworkers with complex questions regarding the Mimecast platform and the products we interact with. You should be comfortable with Microsoft Exchange, Active Directory, other e-mail related systems, have an interest in our API, as well as advanced networking fundamentals. You will need to have an excellent understanding of TCP/IP networking and internetworking, messaging technologies and messaging security technologies.

What you'll bring

• Deep understanding of internet fundamentals, network routing, email flow and security
• Significant experience with implementing and maintaining Microsoft Exchange and Active Directory, including functionality like group policy domain and forest trusts, and FSMO roles.
• Knowledge and understanding of API integrations.
• Experience providing technical support to IT Administrators
• Excellent written and telephone communication skills.
• Effective problem resolution and troubleshooting /root cause analyses
• Excellent time management
• MCSE, MCTS, MCITP qualification or equivalent is essential
• Azure Fundaments Beneficial
• Office 365 certifications
• CompTIA Security+ (SY0-601) Certification beneficial
• Cybersecurity Beneficial