Technician (Electronics) V002615 at North West University

Job description
Purpose of the position

Responsible for electronic technologies, including but not limited to access control, CCTV, alarms, and associated mechanical devices such as locks, booms etc. Installation, maintenance, and support functions to NWU users and stakeholders to support their business functions. The responsibilities include:

• Resolve the following in a timely and effective way according to aligned SOP.
• Report electronic and associated infrastructure incidents, problems and requests,
• Execute first line fault finding and maintenance by reinstallation of equipment with refurbished or new equipment, appropriately and timeously escalate problems that cannot be resolved locally to:
• Local appointed contractor.
• Smart Campus is final corporate backstop for these technologies.

To provide continuation of services with as little service disruption as possible.

• Execute scheduled maintenance as per maintenance schedules.
• Partake on assigned basis in planned replacement of systems.

Providing:

• Advice on both new and established systems to endusers.
• Training for users as and when required, even by repeat training users repeatedly.
• Liaison between users and Facilities on problem areas, managing client expectations and other stakeholders.

This technician shall discharge the following assignable duties to execute / report / assist:

• Supervisory responsibilities over assigned technicians, junior technicians and contractors.
• Do rootcause analysis to identify and prevent recurring issues.
• Compile preventative maintenance and planned replacement plans in coordination with Smart Campus.
• Compile maintenance budgets in coordination with Smart Campus.
• Advise on equipment that nears endoflife for orderly replacement by central projects.

Report to Manager of Facilities and be accountable to Director Facilities.

• Timely and effective processing and resolution of electronics incidents, problems, and requests following agreed procedures.
• Coordination of rapid and appropriate responses for complex problem resolution requiring escalation.
• Providing advice on both new and established systems.
• Conducting trend analysis of series data to determine common occurrences and recurring issues.
• Determining the absolute cause of problems by either recreating the issues in a test environment or reviewing system design.
• Provides basic training for users when required.
• Acts as liaison between users and Facilities department on problem areas, managing client expectations.

KEY RESPONSIBILITIES: 

Service Desk and Incident Management

• Log, analyse, investigate, escalate, monitor, track, resolve, and close complex incidents, problems and requests reported by telephone, request system, email, or walkin, within service level and escalate to responsible agent where applicable by applying the Incident Management Process.
• Escalate complex problems to appropriate support team and coordinate rapid resolution thereof.
• Monitor progress of escalated tickets to ensure resolution by assigned agent within service level.
• Manage incident until completion.
• Identify recurring incidents by conducting trend analysis.

Infrastructure Support

• Assist with the investigation and resolution of hardware, software network problems within service level and applying applicable process.
• Install, support and maintain IT infrastructure as assigned by applying applicable process and ensuring agreed availability.
• Build and cast images as assigned by applying the applicable process and ensuring agreed availability.
• Execute hardware replacement strategy as assigned by applying the applicable process.
• Execute routine system checks and backups as assigned.
• Monitor and report maintenance and support of 3rd Party supported systems and physical infrastructure in central IT and teaching and learning spaces by applying applicable process, ensuring agreed availability, resolution within service level and adherence to Occupational Health and Safety Standards.
• Provide IT standby service as assigned.

Client Liaison

• Update User on progress and status of ticket.
• Provide advice on IT policy, guidelines, procedures, and systems.
• Provide training on services when required.

Administration

Keep relevant IT documents up to date.

• Contribute to the development/reviewing of procedures, processes, and standards.
• Liaise with identified external suppliers on service requests as required.
• Do quality control by applying applicable processes.
• Represent Facilities onsite to inspect services provided by external parties.
• Comply with general NWU responsibilities for staff.

Projects  

• Participate in projects in an assigned role ensuring successful completion of the project.

Minimum requirements

• An advanced diploma/degree (NQF Level 7) in Electronics related field.
• A minimum of two (2) years’ experience in soldering and use of power tools.
• A minimum of two (2) years’ experience working with cables and couplings.
• A minimum of two (2) years’ experience working with electronics components.
• A minimum of two (2) years’ experience working in TCP/IP protocol, computers and its application.

ADDED ADVANTAGES:

• Professional Electronics or Industrial Electronics certificate.
• Accreditation with the Private Security Industry Regulatory Authority (PSIRA)
• Professional registration as a Fire Alarm Technician.
• Profession membership with the Fire Detection Industry Association and Private Security Industry Regulatory Authority.
• A minimum of two (2) years’ experience in management of contractors.

KEY FUNCTIONAL/ TECHNICAL COMPETENCIES:

• Basic knowledge of SCADA and instrumentation hardware and software, electric fencing and mechanical systems such as turnstiles and booms.
• Broad knowledge of standard software programs (e.g., MS Office, Windows Operating Systems, Email, and Internet) and information communication technology.
• Trained in health and safety regarding work standards, working on heights and electronics.
• Work environment.
• Expertise in the field of computer hardware, software, and operating systems.
• Have a valid code 8 RSA driver’s license.
• Knowledge of MS Office, email and internet.

KEY BEHAVIOURAL COMPETENCIES

• Excellent problem resolution skills
• Excellent customer service skills
• Ability to work well in a team environment as well as independently.
• Ability to manage time effectively.
• Adapt to diverse organizational environments.

CLOSING DATE: 19 February 2026