Techno Functional Consultant at Wipro Ltd.

Role Purpose

• The purpose of this role is to provide solutions and bridge thegap between technology and business know-how to deliver any clientsolution

Do

Bridging the gap between project and support teams throughtechno-functional expertise

• Having 8+ years of IT experience and minimum 2 year of experience in Azure Cloud
• Good understanding about Cloud services and its pricing structures
• Primary Responsibilities Manage cloud Master data in CoreStack including cloud resource characteristics, unit price, etc.
• Develop method and approach to keep the information up to date
• Be at the forefront of managing the entire master data in CoreStack
• Good understanding of data management in databases like MongoDB or SQL
• For a new business implementation project, drive the end to endprocess from business requirement management to integration &configuration and production deployment
• Check the feasibility of the new change requirements and provideoptimal solution to the client with clear timelines
• Provide techno-functional solution support for all the newbusiness implementations while building the entire system from thescratch
• Support the solutioning team from architectural design, coding,testing and implementation
• Understand the functional design as well as technical design andarchitecture to be implemented on the ERP system
• Customize, extend, modify, localize or integrate to the existingproduct by virtue of coding, testing & production
• Implement the business processes, requirements and theunderlying ERP technology to translate them into ERP solutions
• Write code as per the developmental standards to decide upon theimplementation methodology
• Provide product support and maintenance to the clients for aspecific ERP solution and resolve the day to day queries/ technicalproblems which may arise
• Create and deploy automation tools/ solutions to ensure processoptimization and increase in efficiency
• Sink between technical and functional requirements of theproject and provide solutioning/ advise to the client or internal teamsaccordingly
• Support on-site manager with the necessary details wrt anychange and off-site support

Skill upgradation and competency building

• Clear wipro exams and internal certifications from time to timeto upgrade the skills
• Attend trainings, seminars to sharpen the knowledge infunctional/ technical domain
• Write papers, articles, case studies and publish them on theintranet

Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal

• Lead Consultant
• Reporting & updates
• Onsite Project Manager/ Project Teams
• To provide off-site support and inputs as per client requirements

External

• Clients
• For solutioning and provide support

Display
Lists the competencies required to perform this role effectively:

Functional Competencies/ Skill

• Systems Thinking ? Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - Competent
• Leveraging Technology ? In-depth knowledge of and mastery overtechnology domain that commands expert authority respect?Master
• Functional/Technical Knowledge - Specific to the functional and ERPsystem in depth knowledge of the function processes and system and ERPfunctionality-Master

Competency Levels
Foundation

• Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.

Competent

• Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well.

Expert

• Applies the competency in all situations and is serves as a guideto others as well.

Master

• Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization.

Behavioral Competencies

• Formulation & Prioritization
• Innovation
• Managing Complexity
• Client centricity
• Execution Excellence
• Passion for Results

Deliver

• No

Performance Parameter

• Measure

Contribution to customer projects

• Quality, SLA, ETA, no. of tickets resolved, problem solved, # ofchange requests implemented, zero customer escalation, CSAT

Automation

• Process optimization, reduction in process/ steps, reduction in no.of tickets raised
• Skill upgradation