Tester - BSS OSS ICT Business Capability Builiding at MTN

Job Description

• To assist with drafting, execute and continually streamline acceptance testing to ensure that all projects, releases, upgrades etc. are deployed into production to the appropriate quality standards.  
• Creation of test plans according to signed project specifications
• Creation of test requirement matrices that adequately ensure test coverage
• Construction of detailed test cases in according to signed project specifications and requirement traceability matrices
• Necessary consultation with project stakeholders to ensure completeness and accuracy
• Environments, equipment and data readiness for testing
• Acceptance Testing of the Requirements within cost and timeframe deadlines
• Acceptance testing conducted according to Testing Framework and Methodology
• Identification and analysis of software defects
• Provision of feedback to project stakeholders and test manager
• Creation and communication of accurate reports on defects and project status
• Zero/Low level of errors post implementation
• Timeliness and accuracy of Quality Assurance deliverables
• Adhere to testing processes and governance

Responsibilities

Acceptance Testing Requirements

• Coordinate the demand of testing requirements
• Manage the review of requirement specifications
• Coordinate the review and prioritisation of testing requirements
• Responsible for specifying what testing is required (the total solution) – including system and detailed testing activities
• Manage the review of the compilation of test cases
• Initiate and update new/changed functionality on the knowledge capture documents
• Review the signed project specifications to create the test plan and test requirements (requirements traceability matrix)
• Manage detailed test cases in relation to the signed project specifications
• Gather information and research to ensure delivery of results
• Obtain agreement on test coverage and completeness in consultation with project stakeholders
• Ensure that the environments, equipment and data is ready for testing
• Perform and Coordinate Acceptance testing of the Functional Requirements of the viewpoint system and business processes with the vendors
• Assist in the parallel running of the current system to ensure the new system results are validated against the existing system
• Coordinate acceptance testing according to Testing Framework and Methodology
• Identification and analysis of software defects
• Provide feedback to project stakeholders and test manager
• Adhere to testing processes and governance put in place

Quality Assurance

• Make recommendations into the development of automated testing to enhance effectiveness
• Recommend ways to automate test cases
• Evaluate the results of tests to ensure they work against the specifications that have been set. Recommend ways to improve on process, system and data
• perform and coordinate static testing
• Coordinate acceptance testing conducted on data, system and processes. Ensure errors are logged on appropriate systems
• Adhere to the plans in place to ensure the accurate and timeous testing of MTN SA solutions
• Evaluate the results of solution tests to ensure these work against the specifications that have been set. Amend and improve on solutions where required
• Perform and coordinate the build of testing requirements and test cases, including regression testing and testing at implementation

Reporting

• Identify and prepare relevant information and data for reporting purposes
• Report on testing statistics
• Report on defects
• Ensure the documentation of test cases
• Adhere to the framework for the documentation of test cases
• Ensure the documentation of test cases according to the defined processes

Quality Management

• Recommend ways to continually improve testing systems, processes and procedures
• Work consistently according to standard operating procedures
• Understand the quality standards of the job and the reason for these standards, and communicate these reasons to others
• Understand and communicate the consequences of not maintaining quality focus
• Identify processes and procedures where the quality of work may be improved
• Analyse situations and take necessary action to ensure quality is maintained
• Seek feedback from clients/stakeholders and continuously seeks ways of improving on quality and customer service standards

Problem Solving  

• Address problems on a case by case basis, ensuring an optimal balance between the response to the situation, the cost of that response, and the core purpose of the organisation
• Deal with problem situations that arise timeously and efficiently
• Follow clear and linear procedures to diagnose and solve problems that are not always obvious
• Sort, accumulate and analyse information about a particular situation / problem to assist with problem solving
• Provide information and knowledge as required to resolve problems
• Generate different options for the known problem, evaluate possible methods to resolve the problem, and select the most appropriate solution in terms of enhanced effectiveness and efficiency, and reduced cost
• Tailor solutions to suit the problem (within defined parameters)
• Take action to prevent the reoccurrence of problems
• Make use of available resources to solve the problem
• Identify external parties to assist with problem solving as required

Process and Procedure Effectiveness

• Utilise the prescribed system in order to capture all testing related deliverables
• Ensure that all processes and procedures implemented are aligned to the set operational framework for the Unit
• Ensure that workflow continues without interruption

Customer Satisfaction (internal)

• Ensure all customer queries are attended to and resolved within agreed SLA’s
• Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product
• Weigh up the pro’s and con’s of each solution to provide the best service to customers
• Considers the implications of actions to be taken for the customer / the effect of actions on the customer
• Deliver first time right service excellence

Qualifications

• Minimum of 3-year degree/diploma in (IT Diploma/Degree) or equivalent
• Fluent in English and language of country preferable
• ISTQB Foundation Certified
• Minimum of 3 years’ experience in the planning and execution of testing tasks
• Experience in supervising others
• Business analysis and business process testing experience
• Testing design techniques with the ability to apply any customized or industry standard models
• Experience working in a medium to large organization
• In depth understanding of end-to-end Systems Development Lifecycles and Test Life Cycle