Latest Job Opportunities at MTN

Job Description

• The Business Analyst defines project requirements in line with BSS program scope and plan, needs, designing and recommending innovative Agile solutions that deliver value to stakeholders, creating operational effectiveness and excellence in the business. 
• Deliverables follow MTN business analysis way of work and are within quality standards
• Signed off Quality Requirements definition documents in line with agreed templates
• Signed off User stories in line with Product Owner’s guidelines
• Well managed, documented and signed off Change requests in Agile methodology
• Well facilitated Design thinking workshops
• Positive feedback from the senior business analyst or project manager/owner/sponsor at project close-out
• Applies learnings from communities of practice, showing improved use of business analysis methodology in work practices
• Work meets defined time and quality standards set
• Communities of practice, the business analysis community, and those participating in the learnership programme gain value from inputs or improve use of business analysis methodology in work practices
• Programme Management Office Governance is adhered to

Responsibilities

The role of a Business Analyst includes:

• Eliciting & Analysing requirements & Documenting them through user stories and customer journeys as part of the BSS program
• Documenting non-functional requirements
• Requirements management and communication, including arranging sessions, workshops, ideation sessions and user groups
• Writing the user acceptance test cases and assisting with user acceptance testing
• Compiling the traceability matrix and ensuring the requirements are written in a way that supports replicability and re-useability
• Writing the IRS to ensure the data requirements are correctly captured and will generate visibility on performance and accurate data
• Assisting with drafting training material and in conducting training to users
• Doing some level of business requirements testing on the BSS platform
• Assisting with the business case through defining the benefits of the solution

Gain an understanding of the problem you are trying to solve (Strategy Analysis/Understanding/Observe)

• Define problem statement, opportunity or constraint based on understanding of the current state. Conduct pre-session research to understand program motivating factors, business objectives and desired future state, using agile methodology
• Consult experts to find out more about the area of concern/problem/Business Objectives through observing and engaging with people (business stakeholders and customers) to understand motivations and stakeholder goals
• Analyse & Simplify requirements / objectives with key stakeholders
• Plan Stakeholder Engagement, identify and compile a list of personas their characteristics and responsibilities. Identify stakeholders who will have the responsibility and authority to make decisions about business analysis work including who will be responsible for setting priorities and who will approve changes to business requirements.
• Review As-is business processes and procedures, analyse business needs/gaps and related data, determine possible solutions, and define requirements
• Facilitate early-stage workshops (e.g. white board sessions, ideation and design thinking sessions as well as JAD) with stakeholders to understand their needs, analyse and elicit requirements. Capture information in a format that is specific to elicitation activity e.g. user stories, customer journeys, prototypes, etc.
• Prepare materials and facilitates workshops/consultations – structure insights, summarise insights into a visual presentation about the user needs, identifying pain points and areas of improvement
• Assisting to identify where on the backlog (in your squad), requirements are similar and can be grouped together to save time and innovate

Eliciting & Analyse requirements & Document (Design)

• Conduct Design thinking workshops, following agreed frameworks (Brainstorming & Ideation)
• Brainstorm ideas and activities that will be performed across initiative including who will perform the activities, the timing and sequencing of the work, the deliverables that will be produced and business analysis technique that may be utilised.
• Structure ideas & and generate requirements documents defining solutions
• Produce Requirements Traceability Matrix to ensure requirements have a clearly defined relationship to other requirements solution components, or releases or phases or iterations, within solution scope.
• Assess requirements changes, obtain recommendation to approve, modify or deny a proposed change to requirements
• Document and model requirements in the form of text, matrices and diagrams (including As-Is and To-Be Business Processes).
• Document detailed business requirements, reporting requirements functional specification and training requirements e.g. Use Narratives.
• Facilitate Design Thinking workshops to design solution that meet all business requirements.
• Collaborate with technology team to assess vendors regarding business requirements.
• Engage with technical teams to propose and specify solutions
• Provide input into the development of function- specific business plans associated with opportunities identified.

Problem solving & change requests

• Negotiate and resolve requirements conflicts, issues, and change requirements of low/medium risk and on a day-to-day basis to ensure the alignment of solutions, scope, and business needs
• Document and manage change requirements of low/medium risk and supporting specifications
• Investigate problems and propose solutions by interacting with users, developers, and other stakeholders
• Provide input into training material that support implementation
• Closely monitors and answer queries from development, testing, and design teams
• When needed configure complex business processes and tasks within a system for improvement

Validate & assist with User acceptance testing  

• Assist testing efforts and monitor quality control function.
• • Document UAT scenarios
• • Measure solution performance, assist in testing efforts when needed
• • Communicate with Business stakeholders on Severity defects when required
• • BA is required to be part of the UAT Team

Agile way of work

• Assist with the implementation of an Agile way of work in the project management environment
• Integrate the needs of related projects as well as the needs of several different stakeholders to produce an overall solution.
• Analysing the customer needs across the Delivery community in order to define a common way of work for MTN
• Creating the requirements in the form of user stories with appropriate acceptance criteria

Customer Satisfaction

• Build and maintain solid relationships with Business unit stakeholders
• Understand customer needs and develop and fine-tune systems accordingly
• Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures
• Put contingency plans in place to prevent delays and enhance the customer experience
• Adopt a proactive approach to prevent problems from arising in the future

Process Mapping

• Define and document process information which form part of the basis of business process design

 Conduct Business Process Optimisation/Reengineering

• Contribute to developing and maintaining an integrated view of the enterprise by mapping the core functional business processes (from L3 to L5) aligned to the business process architecture
• Elicit and understand the AS-IS business processes through JAD sessions, structured walkthroughs and observations
• Perform root cause analysis for identified process issues
• Align business processes with system functionality through system analysis
• Critically evaluate information gathered from multiple sources, and distinguish requirements from the underlying true needs
• Define and document process information which form part of the basis of business process design
• Generate options for the known problem, evaluate possible methods to resolve the problem, and select the most appropriate solution in terms of enhanced effectiveness and efficiency, and reduced cost
• Define, document and update processes and procedures for continuous improvement
• Identify, document and analyse business rules that govern the implementation of TO-BE business processes
• Assist in implementing improved/ recommended processes through process training
• Review implemented business processes to measure improvements
• Align to ISO 9001 Quality Standard

General

• Adherence to the Programme Management Office governance always

Qualifications

Minimum 3-year degree/diploma in relevant discipline

• Diploma in Business Analysis is required
• Certification in Design Thinking Frameworks would be advantagous
• Relevant Agile qualification is required (SAFe, or scrum, Kanban agile foundation course) would be advantagous
• Facilitation cerification or experience is essential
• Six Sigma certification will be an advantage
• Fluent in English

Working/project experience advantage:

• Previous experience working on complex projects will be a strong advantage
• A strong understanding of good Customer Experience principles is an advantage
• Experience in a telecommunications environment is advantageous but not essential

Experience in the following will be considered a definite advantage;

• Principles of quality standards ISO9000, 9002, Six Sigma, CMMi, COBIT
• Principles of leading practice process and operational frameworks: e-TOM, SCOR, DCOR, CMAT
• Principles of Enterprise Architecture Frameworks: Zachman, TOGAF, NGOSS
• Process repository modelling tools e.g. ARIS, Casewise, Visio, Abacus etc.

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Job Description

• To assist with drafting, execute and continually streamline acceptance testing to ensure that all projects, releases, upgrades etc. are deployed into production to the appropriate quality standards.  
• Creation of test plans according to signed project specifications
• Creation of test requirement matrices that adequately ensure test coverage
• Construction of detailed test cases in according to signed project specifications and requirement traceability matrices
• Necessary consultation with project stakeholders to ensure completeness and accuracy
• Environments, equipment and data readiness for testing
• Acceptance Testing of the Requirements within cost and timeframe deadlines
• Acceptance testing conducted according to Testing Framework and Methodology
• Identification and analysis of software defects
• Provision of feedback to project stakeholders and test manager
• Creation and communication of accurate reports on defects and project status
• Zero/Low level of errors post implementation
• Timeliness and accuracy of Quality Assurance deliverables
• Adhere to testing processes and governance

Responsibilities

Acceptance Testing Requirements

• Coordinate the demand of testing requirements
• Manage the review of requirement specifications
• Coordinate the review and prioritisation of testing requirements
• Responsible for specifying what testing is required (the total solution) – including system and detailed testing activities
• Manage the review of the compilation of test cases
• Initiate and update new/changed functionality on the knowledge capture documents
• Review the signed project specifications to create the test plan and test requirements (requirements traceability matrix)
• Manage detailed test cases in relation to the signed project specifications
• Gather information and research to ensure delivery of results
• Obtain agreement on test coverage and completeness in consultation with project stakeholders
• Ensure that the environments, equipment and data is ready for testing
• Perform and Coordinate Acceptance testing of the Functional Requirements of the viewpoint system and business processes with the vendors
• Assist in the parallel running of the current system to ensure the new system results are validated against the existing system
• Coordinate acceptance testing according to Testing Framework and Methodology
• Identification and analysis of software defects
• Provide feedback to project stakeholders and test manager
• Adhere to testing processes and governance put in place

Quality Assurance

• Make recommendations into the development of automated testing to enhance effectiveness
• Recommend ways to automate test cases
• Evaluate the results of tests to ensure they work against the specifications that have been set. Recommend ways to improve on process, system and data
• perform and coordinate static testing
• Coordinate acceptance testing conducted on data, system and processes. Ensure errors are logged on appropriate systems
• Adhere to the plans in place to ensure the accurate and timeous testing of MTN SA solutions
• Evaluate the results of solution tests to ensure these work against the specifications that have been set. Amend and improve on solutions where required
• Perform and coordinate the build of testing requirements and test cases, including regression testing and testing at implementation

Reporting

• Identify and prepare relevant information and data for reporting purposes
• Report on testing statistics
• Report on defects
• Ensure the documentation of test cases
• Adhere to the framework for the documentation of test cases
• Ensure the documentation of test cases according to the defined processes

Quality Management

• Recommend ways to continually improve testing systems, processes and procedures
• Work consistently according to standard operating procedures
• Understand the quality standards of the job and the reason for these standards, and communicate these reasons to others
• Understand and communicate the consequences of not maintaining quality focus
• Identify processes and procedures where the quality of work may be improved
• Analyse situations and take necessary action to ensure quality is maintained
• Seek feedback from clients/stakeholders and continuously seeks ways of improving on quality and customer service standards

Problem Solving  

• Address problems on a case by case basis, ensuring an optimal balance between the response to the situation, the cost of that response, and the core purpose of the organisation
• Deal with problem situations that arise timeously and efficiently
• Follow clear and linear procedures to diagnose and solve problems that are not always obvious
• Sort, accumulate and analyse information about a particular situation / problem to assist with problem solving
• Provide information and knowledge as required to resolve problems
• Generate different options for the known problem, evaluate possible methods to resolve the problem, and select the most appropriate solution in terms of enhanced effectiveness and efficiency, and reduced cost
• Tailor solutions to suit the problem (within defined parameters)
• Take action to prevent the reoccurrence of problems
• Make use of available resources to solve the problem
• Identify external parties to assist with problem solving as required

Process and Procedure Effectiveness

• Utilise the prescribed system in order to capture all testing related deliverables
• Ensure that all processes and procedures implemented are aligned to the set operational framework for the Unit
• Ensure that workflow continues without interruption

Customer Satisfaction (internal)

• Ensure all customer queries are attended to and resolved within agreed SLA’s
• Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product
• Weigh up the pro’s and con’s of each solution to provide the best service to customers
• Considers the implications of actions to be taken for the customer / the effect of actions on the customer
• Deliver first time right service excellence

Qualifications

• Minimum of 3-year degree/diploma in (IT Diploma/Degree) or equivalent
• Fluent in English and language of country preferable
• ISTQB Foundation Certified
• Minimum of 3 years’ experience in the planning and execution of testing tasks
• Experience in supervising others
• Business analysis and business process testing experience
• Testing design techniques with the ability to apply any customized or industry standard models
• Experience working in a medium to large organization
• In depth understanding of end-to-end Systems Development Lifecycles and Test Life Cycle

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Responsibilities

Context
(Global influences, environmental / industry demands, organisational mission etc.)

• Highly regulated and demanding work environment.
• Competitive industry and work informant.
• Instability and frequent changing environment equipment/system failure.
• Ensure a standard quality of work/service.
• Deal with top-level senior management with very high expectations.
• Able to achieve targets within tight time limits
• Leading, supporting, and supervising employees
• Dealing with strict PPPs.

Key Performance Areas: 
Core, essential responsibilities / outputs of the position (KPA's)

Strategic role

• Set the strategic plan of HR operations, and manage activities including the compensation and benefits, employee relations, recruitment, HR business partnership and HRIS. 
• Manpower planning and budgeting for the company personnel costs and HR Operation department OPEX and CAPEX.
• Represent HR Operations in appropriate forums and meetings promoting the company to ensure a positive image and enhanced reputation, both internally and externally.
• Maintain awareness of changes in employment law, government policy and emergence of best practice using this to ensure that external services provided for company staff health are managed effectively and deliver excellent services for the employees.

Talent Acquisition, Recruitment & Onboarding

• Lead the process of recruitment and employment in the company externally and internally.
• Control the recruitment process while ensuring adherence to respective policies and procedures/Global Talent Standers implementation and deployment. 
• Administer the recruitment cost (OPEX) in addition to recruitment budget management.
• Advertise vacancies through official channels, perform shortlisting against high standard qualifications, manage e-recruitment on HireVue, share results, arrange and conduct interviews in cooperation with concerned teams and consolidate and share feedback to obtain needed approvals.
• Supervise compiling selection criteria and prioritisation of applicants.
• Ensure conducting reference, qualifications, and MIE checks appropriately.
• Prepare and submit the company offer to the selected candidate.
• Providing professional support and advice on recruitment issues to Line/ departmental Managers.
• Coordinate closely with Recruitment team in SA to perform all above tasks for roles in MANCO.
• Design and manage the on-boarding programme for new joiners, prepare invitations, materials, and logistics with concerned parties.

Reward & Recognition, EVP

• Responsible for establishing and overseeing the company's salary structure.
• Carry out the job evaluation in terms of related compensations and benefit.
• Responsible for running the monthly payroll.  
• Receive and implement approved individual remuneration instructions.
• Carry out the salary review exercise on company level.
• Supervise remuneration payments to employees on a regular basis.
•  Calculate separation and overtime payments.
• Implement the group policy regarding employees’ bonus calculation and payment.
• Monitor HR overall budget vs. expenditure and provide suggestions to optimise Staff Cost budget. 
• Follow up with the Finance division when any adjustment in HR budget is needed.
• Set recognition strategies to build and enhance the recognition culture in cooperation with OD.
• Managing & administrating the recognition platform MTN Shine.

Employee Relations

• Manage all the employee relations activities including the employee disputes and complaints.
• Ensure a motivating working environment and maintain work life balance practices.
• Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, dismissal and administering disciplinary procedures.
• Provide an advisory and consultancy on all aspects of employment law and practices to all Exco.
• Analyse and modify reward policies to establish competitive programs and ensure compliance with legal requirements.
• Lead the consultation and negotiation process with staff on all aspects of employment matters working to ensure excellent employee relations.
• Conducting exit interviews, gather and interpret feedback. 
• Execute the social agenda and proposing new ideas.                                                                                    

HR Business Partnership

• Establish, maintain, and foster good relationships between the company and employees.
• Manage the efficiency of the HRIS implementations and processes.

BOOST: HR Analytics

• Maintain records and compile statistical reports concerning HR data such as hires, transfers, performance appraisals, and absenteeism rates, etc.
• Analyse statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.
• Generate HC reports and any other requested reports on the company level or the group level.

Role Deliverables

• Manage employee engagement in Dubai, and provide hospitality grade HR experience 
• Managing workforce planning and deliver cost effective HR service while optimizing cost.
• Managing Employees on boarding and exit and act on retention strategies
• Effective Time to hire and speed of hiring the right talent 
• Staff Cost Management.
• Periodic HR reports and analytics.
• Manage office related issues and logistics to assure enabling environment 

Qualifications

Job Requirements 
(Education, Experience and Competencies)

Education

• Minimum 4 Year bachelor’s degree in equivalent specialization (HR), MSc / MBA is a plus. 
• English and Arabic ( Arabic is an advantage)

Experience 

• Manager track record of 5+ years; with at least 3 years in Telecom industry. 5 years in managerial role
• Worked across diverse culture and geographies. 

Other:

• Excellent verbal and written communication skills. 
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
• Ability to work under pressure
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

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Responsibilities

• Assist in development and delivery of high-quality software solutions that fulfill the requirements and expectations of stakeholders
• Support the team to ensure projects/software solutions adhere to established software development lifecycles (e.g. Agile, Waterfall) by contributing to project planning, requirements analysis, design, coding, deployment, and maintenance
• Actively participate in agile development practices such as sprint planning, daily stand-ups, and retrospectives
• Collaborate with the team to estimate and prioritize deployments, ensure that work is completed within sprint timelines, and adapt to changing requirements
• Assist in deploying applications or updates to staging or production environments
• Monitor post-deployment performance of software applications, assist with ongoing maintenance, and help identify and resolve any performance issues or bugs
• Assist in responding to user-reported issues and providing updates or patches to ensure software reliability
• Leverage knowledge of version control, incremental delivery of software, frequent releases, testing and breakdown of work to meet stakeholder requirements effectively
• Work on multiple cloud platform and leverage cloud native components for a full-stack application
• Support the senior developers to translate architecture requirements into software specifications by using emerging technologies
• Assist the team to conduct design workshops and design sprints with stakeholders to align on project goals and generate ideas
• Support usability testing by setting up sessions, observing users, and documenting observations from usability testing sessions
• Foster effective collaboration and communication within the development team
• Excel in problem-solving and troubleshooting complex technical issues by identifying the root causes of problems, proposing and implementing effective solutions, and resolving issues in a timely manner
• Adhere to security and compliance standards while developing software solutions. Ensure that data privacy, protection, and regulatory requirements are met within the software solutions
• Interact with chapter members , sharing expertise and deep knowledge to support achievement of squad outcomes and upskilling

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Job Description

Key Performance Areas

Data Engineering

• Define and implement data marts based on system requirements and business requirements
• Perform ad-hoc analyses of data from organization database technologies, write SQL scripts, procedures, packages, functions, and views.
• Work with the team in the designing of databases and data models to ensure interoperability.
• Enable and drive data migrations across different data lake platforms and different servers, for example Oracle and Big data.
• Troubleshoot data issues within the business systems and across the business source systems and provide guidance and/or presents solutions to these issues.
• Review the impact that possible code changes may have on system performance.
• Design and develop programs to deliver project requirements or enhancements to existing programs.
• Collaborate with assigned business units to understand their analytics needs and devise possible solutions.
• Asist the testing team to develop test plans to verify logic of new or modified programs.
• Build efficient and re-usable services that can be reused to deliver requirements from different business units or projects.
• Provide input on the improvement system maintenance, performance and support initiatives.
• Mentor junior staff to ensure get opportunities to apply the developer skills that they have learnt.
• Maintain organizational intellectual property through documenting of solutions on the organization’s wiki platform.
• Knowledge Sharing through forum presentations and internal training
• Participate in sprint meetings and be willing to adopt agile. 

Customer

• Understand the business intelligence requirements of the assigned business unit
• Collate all inputs necessary to support Business requirements
• Collect, monitoring and analyse large volumes of fast-changing data to support operational processes
• Partner with the business and ensure in-depth understanding of key drivers in order to drive quality data analytics
• Ensure that EIS (recruiting department) and data quality initiatives are implemented in the relevant business units
• Educate the business on BI, champion and drive BI self service 
• Arrange regular sessions with customers to inform, educate and facilitate feedback
• Be the single point of contact for Business intelligence for the assigned business unit, ensuring liaison between business, enterprise information and BI centre of excellence
• Adopt a proactive approach to prevent problems from arising in the future
• Build and maintain solid relationships with business unit stakeholders

Quality Management

• Work consistently according to standard operating procedures
• Understand and communicate the consequences of not maintaining data quality 
• Identify areas where the quality of reporting and analytics may be improved
• Analyse situations and take necessary action to ensure quality is maintained
• Seek feedback from clients/ stakeholders and continuously seek ways of improving on quality
• Monitor daily trends to ensure data quality is sufficient to ensure accurate reporting and analytics.

Advanced Analytics and Data Science:

• Good understanding of all machine learning fundamentals
• Enjoy coding in one of or all of SAS or Python
• Work with both SQL and NoSQL databases
• Work with Big-data stores such as Hadoop via Hive, Spark etc.
• Implement deep-learning algorithms to solve real business problems
• A data storyteller, you are happy communicating your findings via dashboarding (Tableau, Power BI) or through presentation (Excel, PowerPoint)
• Strong written and verbal communication skills

Analytics and Reporting

• Analyse functional requirements and translate them into task specifications for the development process.
• Design and develop programs using to deliver project requirements or enhancements to existing programs.
• Collaborate with assigned business units to understand their analytics needs and devise possible solutions.
• Support project teams using the required data analysis skills and analytics technologies
• Build efficient and re-usable services that can be reused to deliver requirements from different business units or projects.
• Provide support in identifying, evaluating and deploying solutions that meet business requirements.
• Assist the testing team to develop test plans to verify logic of new or modified programs.
• Knowledge Sharing through forum presentations and internal training.
• Maintain organizational intellectual property through documenting of solutions on the organization’s wiki platform.
• Follow Agile methodology and participate in SCRUM meetings.

Strategic Input

• Continuously review and improve processes in order to optimize outputs.
• Continuously assess risk and implement mechanisms and processes to overcome these risks.
• Drive the development of goals, tactical strategies, and plans needed to achieve the portfolio’s vision and build the capabilities to enable optimal delivery with input from relevant stakeholders.
• Assist in the enablement of a self-service philosophy
• Provide input to the technology roadmap defined by Group Technology and help Enterprise Information Systems within IS to define standards

Tactical Planning and Operations 

• Devise, share, and execute annual EIS plans
• Work closely with EIS Solution Architects to ensure solutions are aligned to Infrastructure Architecture.
• Provide operational leadership to the team, in line with business requirements, technology standards and best practices within the business intelligence function.
• Engage with other operations to extract potential benefits and efficiencies achieved at a technical implementation and/or process layer.
• Ensure that vendor and 3rd party developers are developing applications that comply with business specifications and implemented according to approved quality standards.
• Provide consultation for all applications related projects so that decisions can be made as to the most appropriate delivery methodology
• Provide a quick reaction task force to attend to major EIS incidents with a view to improving on systems design and stability
• Continuously review, improve and integrate processes, in order to optimize outputs and overcome fragmentation.
• Ensure that Capacity planning for special events or increasing traffic volumes happens with documentation 

Financial

• Work closely with Infrastructure Architecture to ensure that licensing is optimally consolidated.
• Provide input to CAPEX Plans for the area 
• Provide input to compile and manage CAPEX and OPEX budgets relating to functional activities
• Support the creation of the business case for initiatives and projects in functional areas

Qualifications

Job Requirements

Education (Essential):

• 3+ year Degree / Diploma in Computer Science, Engineering, Mathematics, Statistics or related quantitative field
• 4+ year, MSc or PhD degree in Computer Science, Engineering, Mathematics, Statistics or related quantitative field (advantage) 

Experience: 

• At least 5+ years programming and analytics experience in the BI environment
• At least 2 years of leadership experience
• Good understanding of all aspects of BI and Information Management processes.
• Experience in a telecommunications environment highly preferred
• Project management and business optimisation experience would be advantageous
• Exposure to managing external vendor/supplier relationships and service level agreements
• Track record of self-development and improvement

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Responsibilities

Key Performance Areas:

Strategic Input 

• Assist in developing goals, tactical strategies, and plans needed to achieve the portfolio’s vision and build the capabilities to enable optimal delivery with input from relevant stakeholders
• Assist in the enablement of a self-service philosophy.
• Provide input to the technology roadmap defined by Group Technology and help Enterprise Information Systems within IS to define standards.

 Tactical Planning and Operations 

• Provide operational leadership to the team, in line with business requirements, technology standards and best practices within the Data Engineering function.
• Identify areas where value can be added / exploited further, areas where value is being destroyed and areas where value is latent, and act accordingly.
• Drive best practice, continuous improvement and innovation, continuously refine the information, reporting, and analytical needs of the assigned business units
• Utilise technology to optimise the data dissemination. 
• Support and proactively drive system optimisation research.
• Influence and manage SLAs with Infrastructure support to ensure high levels of availability and limit redundancy.
• Engage with other operations to extract potential benefits and efficiencies achieved at a technical implementation and/or process layer.
• Ensure that vendor and 3rd party developers are developing applications that comply with business specifications and implemented according to approved quality standards.
• Provide consultation for all applications related projects so that decisions can be made as to the most appropriate delivery methodology.
• Ensure SLAs are in place for timely production data and dashboard update delivery with business and other data users.
• Ensure incident and problem processes are in place for collaboration with IS Helpdesk, Incident and Problem managers.
• Ensure delivery of (authorised) projects according to the prioritised project list.
• Evaluate new technologies and products to determine feasibility and desirability of incorporating their capabilities into the Company’s IS systems.
• Define and establish management systems, processes, policies, and procedures for effective team functioning.
• Ensure the team performs the necessary analysis, design, modelling, and documentation tasks necessary to pass MTN IS governance forums.
• Provide high level analysis and design reviews to other teams to avoid duplication efforts in solving the same application problems within different products within MTN.
• Provide consultation on critical business and IT problems, researching and identifying enabling technologies based on customer requirements and defined business processes.
• Provide a quick reaction task force to attend to major EIS incidents with a view to improving on systems design and stability.
• Continuously review, improve, and integrate processes, to optimize outputs and overcome fragmentation.
• Develop and implement IS solutions that meet business and IT requirements. These include functionality, processes, data, major products to be used, application interfaces internally and external to MTN.
• Participate in the design and implementation of an enterprise architecture based on business requirements and information technology strategies and trends.
• Partner with business leaders and peer-level managers to assess the technological cost and impact of recommended changes, help clarify priorities, and coordinate cross-organizational consortia where common needs have been identified.
• Assess risks and the effects of specific requirements on other business processes and system priorities to ensure technologies are aligned with EIS objectives.
• Identify, interpret, and guide future development by using the appropriate technology to provide solutions using the available technologies.

Financial

• Provide input to compile and manage CAPEX and OPEX budgets relating to functional activities.
• Give input into budgets that will enable delivery of area of expertise to the relevant business unit.
• Support CAPEX submissions to ensure that funds are secured.
• Support the creation of the business case for initiatives and projects in functional areas.
• Assist in ensuring contract information is updated centrally and drive with the IS Commercial team.
• Continually drive efficiencies.
• Track and document all System licensing making sure that MTN is not paying for licensing that is not used.

Customer

• Understand customer needs and develop/fine-tune systems accordingly.
• Educate business on data and information that is available for consumption through knowledge share and other practises.
• Give input to the relevant business units into the key drivers for budget and forecast purposes.
• Ensure that EIS present to business on a regular basis on underutilized capabilities of systems, reports, and future BI landscape.

Internal Processes

• Standby: The engineer will be expected to go on standby on a rotational basis

Ensure Delivery of Internal Business as Usual Projects through continual identification of 

• Capacity Upgrades
• Software Upgrades required to ensure adherence to maintenance agreements.
• Aspects of a system that have not been performing optimally that require changes to architecture.
• Hardware that is reaching end of life and requires replacement.
• Any PoC required to demonstrate some item of functionality to Business.
• Fault Management and Performance Monitoring

Make sure that team members work together with Operational areas (full system co-ownership)

• Planning and Operational areas need to function as a cohesive unit.
• Working relationships with Operational area must include:
• Discussing system issues that may or may not require planning analysis.
• Ensuring that Operations is involved in a project every step of the way, such that they can prepare for ATP work and any roll-out activities.
• Provide Operations the opportunity to provide ideas on system evolution from the perspective of maintaining platforms on a day-to-day basis.
• Perform ATPs with Operations and vendors.
• Help test system functioning through the application of custom scripts.
• Backup and DR Planning
• Ensure security vulnerability reports are in place and being checked and monitored.
• Ensure we have a backup schedule for all servers and applications.
• Ensure we have DR test plan for all applications, and we execute on DR plan.
• Ensure we have access reviews and access audits for all applications in line with MTN Security Policies
• Make sure that common area for capturing and updating of Project Info exist and are used and ensure that all documentation, scripts, and project information in stored in a central fashion and is easily accessible to the team and that methods for applying versions are logical and consistently followed.
• Ensure that the team defines, plans, architects, and implements requirements with vendors and Operational area/ Ensure that Living System Logical Architecture Documentation is updated with each project, showing functional architecture, use cases, functional logic and that quality is determined by whether an alternative vendor could use it to reproduce a system functioning with least 95% level of accuracy.
• Ensure that Living System Snapshot, Roadmap and Project History Documentation is updates quarterly covering capacity, utilisation, functional overview, project history, project roadmap and costing.
• Ensure that Capacity planning for special events or increasing traffic volumes happens with documentation.
• In all matters and decisions seek consensus with, and contributions from, as wide a group of stakeholders as possible.

Qualifications

Job Requirements 

Education: 

• 3-year Degree in Technology Systems (Telecommunication Management / Information Technology, Computer Science) or related
• Azure Cloud Certification will be an advantage.

Experience:

• At least 3 to 5 years in a multi-disciplinary IT environment, including, but not limited to, data engineering, application architecture, application management, application design and development, middleware, database management, operations.
• At least 2-3 years’ Cloud Experience (preferably Azure)
• At least 1-2 years’ experience in DevOps and Infrastructure as Code
• Good understanding of all aspects of BI and Information Management processes.
• Experience in a telecommunications environment highly preferred.

go to method of application »

Mission/ Core purpose of the Job:

• Support and assist the Senior Account Manager with the implementation and management of operational and promotional plans within assigned accounts, ensuring effective delivery and support of strategy and macro-plans as defined by the Key Account Manager.
• Key Tasks: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job and the function. Excludes role and leadership / management.

Input into Operational Planning

• Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
• Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
• Recommend ways to exploit new opportunities to grow the business further
• Provide input into the fine tuning of processes, systems and support in line with changing work practices.

Account Management

• Maintain a thorough knowledge of commercial terms of agreements and manage and grow commercial relationships within assigned portfolio of accounts. 
• Carry out commercial relationship obligations (or assist into) within allocated portfolio of accounts, after commercial agreements are concluded. 
• Assist with the management and maintenance of account and promotional plans for an assigned portfolio of accounts. 
• Provide assistance with the end-to-end management of sub-portions of the RSM’s accounts under the RSM’s supervision.
• Manage one or more allocated accounts in line with regional / channel strategy and macro-plans as defined by the channel / sub-channel / regional    managers.
• Resolve escalated issues or escalate as appropriate.
• Implement innovative promotional activities in line with Marketing and channel objectives, requirements and guidelines.
• Increase MTN’s Brand presence continuously by increasing MTN influence within the allocated portfolio of accounts.
• Provide input into the forecasting of acquisition numbers, retention numbers and stock required for the allocated portfolio of accounts.
• Liaise with relevant areas to ensure delivery of SLA for the assigned portfolio of accounts (e.g. supply chain, billing, etc.).
• Support in the identification of P&S information and training requirements for staff within allocated portfolio of accounts and liaise with    Marketing and Training to ensure      provision of effective information and training as required.
• Provide regular feedback on competitive threats to MTN business and advice on product/service enhancement requirements.
• Provide feedback on MTN’s risk exposure regarding the financial performance of the allocated portfolio of accounts and provide recommendations as    appropriate.
• Prepare reports on account performance as required.

Customer Service and Satisfaction

• Build and maintain solid relationships with all stakeholders.
• Provide on-going support to existing accounts and work actively towards creating new profitable revenue streams through new accounts. 
• Ensure all customer queries are attended to and resolved within agreed SLA’s.
• Ensure that customer specifications are met, and that the customer is satisfied with the end service and/or product.
• Consider the implications of actions to be taken for the customer / the effect of actions on the customer.
• Provide advice on the best approach to reach the best results.

Quality Control

• Utilize sound practices that comply with best practice, legislation or other regulations / parameters / guidelines.
• Maintain quality standards that will enhance the customer experience and cost efficiency.
• Work consistently according to standard operating procedures.
• Analyse situations and take necessary action to ensure quality is maintained.
• Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.

Supervisory / Leadership / Managerial Tasks:  Refers to the responsibilities for directing, guiding, motivating and influencing others.

• Adopt a customer centric approach 
• Build employee relations and collaborative teamwork 
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Have the self-insight and flexibility to adapt to different situations
• Live the MTN Brand – change and influence employees' behaviour 

Minimum Requirements - minimum necessary, and not the ideal / preferred should be included.
Education:

• Minimum of 3-year Degree / Diploma in Commerce (Sales / Financial /Marketing / Communication) or related

Experience:

• At least 3 years of experience in the telecoms industry 
• Experience in Account Management is essential, preferably in fast moving industry
• ICT Experience (GSM) is preferable
• Minimum of 3 years’ experience in a area of specialization; with experience in supervising others
• Experience working in a medium organization

Qualifications

• Minimum Requirements - minimum necessary, and not the ideal / preferred should be included.

Education:

• Minimum of 3-year Degree / Diploma in Commerce (Sales / Financial /Marketing / Communication) or related

go to method of application »

Mission/ Core purpose of the Job:

• Support and assist the Senior Account Manager with the implementation and management of operational and promotional plans within assigned accounts, ensuring effective delivery and support of strategy and macro-plans as defined by the Key Account Manager.
• Key Tasks: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job and the function. Excludes role and leadership / management.

Input into Operational Planning

• Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
• Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
• Recommend ways to exploit new opportunities to grow the business further
• Provide input into the fine tuning of processes, systems and support in line with changing work practices.

Account Management

• Maintain a thorough knowledge of commercial terms of agreements and manage and grow commercial relationships within assigned portfolio of accounts. 
• Carry out commercial relationship obligations (or assist into) within allocated portfolio of accounts, after commercial agreements are concluded. 
• Assist with the management and maintenance of account and promotional plans for an assigned portfolio of accounts. 
• Provide assistance with the end-to-end management of sub-portions of the RSM’s accounts under the RSM’s supervision.
• Manage one or more allocated accounts in line with regional / channel strategy and macro-plans as defined by the channel / sub-channel / regional    managers.
• Resolve escalated issues or escalate as appropriate.
• Implement innovative promotional activities in line with Marketing and channel objectives, requirements and guidelines.
• Increase MTN’s Brand presence continuously by increasing MTN influence within the allocated portfolio of accounts.
• Provide input into the forecasting of acquisition numbers, retention numbers and stock required for the allocated portfolio of accounts.
• Liaise with relevant areas to ensure delivery of SLA for the assigned portfolio of accounts (e.g. supply chain, billing, etc.).
• Support in the identification of P&S information and training requirements for staff within allocated portfolio of accounts and liaise with    Marketing and Training to ensure      provision of effective information and training as required.
• Provide regular feedback on competitive threats to MTN business and advice on product/service enhancement requirements.
• Provide feedback on MTN’s risk exposure regarding the financial performance of the allocated portfolio of accounts and provide recommendations as    appropriate.
• Prepare reports on account performance as required.

Customer Service and Satisfaction

• Build and maintain solid relationships with all stakeholders.
• Provide on-going support to existing accounts and work actively towards creating new profitable revenue streams through new accounts. 
• Ensure all customer queries are attended to and resolved within agreed SLA’s.
• Ensure that customer specifications are met, and that the customer is satisfied with the end service and/or product.
• Consider the implications of actions to be taken for the customer / the effect of actions on the customer.
• Provide advice on the best approach to reach the best results.

Quality Control

• Utilize sound practices that comply with best practice, legislation or other regulations / parameters / guidelines.
• Maintain quality standards that will enhance the customer experience and cost efficiency.
• Work consistently according to standard operating procedures.
• Analyse situations and take necessary action to ensure quality is maintained.
• Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.

Supervisory / Leadership / Managerial Tasks:  Refers to the responsibilities for directing, guiding, motivating and influencing others.

• Adopt a customer centric approach 
• Build employee relations and collaborative teamwork 
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Have the self-insight and flexibility to adapt to different situations
• Live the MTN Brand – change and influence employees' behaviour 

Minimum Requirements - minimum necessary, and not the ideal / preferred should be included.
Education:

• Minimum of 3-year Degree / Diploma in Commerce (Sales / Financial /Marketing / Communication) or related

Experience:

• At least 3 years of experience in the telecoms industry 
• Experience in Account Management is essential, preferably in fast moving industry
• ICT Experience (GSM) is preferable
• Minimum of 3 years’ experience in a area of specialization; with experience in supervising others
• Experience working in a medium organization

Qualifications

• Minimum Requirements - minimum necessary, and not the ideal / preferred should be included.

Education:

• Minimum of 3-year Degree / Diploma in Commerce (Sales / Financial /Marketing / Communication) or related

go to method of application »

Responsibilities

• The Senior Manager: Global Account Management will be accountable to achieve the following objectives:
• Manage ~1 to 6 regional MNC accounts throughout their lifetime with MTN (existing and potential perspective clients) and across and beyond MTN footprint
• Lead the account team made up of Local Account Manager, Global Service Managers and other support staff
• Responsible and  accountable for the managed accounts revenue targets ( medium to large accounts) 
• Deliver account planning and manage pipeline through use of statistical data related to clients and industry trends
• Inform and educate the Local Account Managers and management in Opcos about the clients business, and strategy including leadership changes 
• Defend accounts through understanding competitive intelligence and understanding customer’s needs
• Cross-sell and up-sell to existing client to grow account revenues and share of wallet
• Pursue sales opportunities and leads to close new accounts
• Ensure delivery of financial and operational targets 
• Liaise with and manage interaction with Local Account Managers for the dedicated accounts within each OpCo and other virtual team members across all relevant functions
• Manages both tactical and operational elements related to the accounts managed with the Local Account Managers within each OpCo
• Partner with bid management organization to build and guide on the detailed RFP responses and contract development
• Develop and maintain strong long-term relationships with the key account decision makers
• Evaluates customer preferences, pricing, product terms and conditions to ensure that client requirements are met; gather and analyse data regarding competitor pricing and products and ensure that MTN products and services fit customer requirements
• Provide input and guidance into data collection for reporting and forecasting
• Adhere to MTN policies for compliance and sound governance
• Collaborate to provide direction on the service relationship for nominated accounts e.g., interlocks with supporting departments to ensure accurate billing
• Responsible for quality bid and proposal management, identifying and reporting on key risks and issues
• Provide inputs to decisions on new product propositions and services for customers based on his understanding of the customer requirements and needs
• Create reports and insights on sales pipeline and expected RFPs on the accounts managed
• Develop relationships to guarantee understanding and involvement in the connectivity RFPs issued by of his/her managed accounts in order to increase the chances of conversion for MTN
• Interlock with supporting departments to ensure billing customer service centres are supporting the nominated accounts

Qualifications
Education:

• Minimum 4-year Academic Degree (Sales & Marketing / Finance / IT)
• Post graduate qualification 
• (MBA/CA/Masters as advantage)
• English, French and Arabic (as advantage)

Experience:

• 5 - 8 years sales experience in ICT industry focussed on the ISP/Telecommunications sector 
• Proven track record of leading and managing a direct or virtual team
• Experience with Multinational Accounts with managed track record
• Knowledge of sales performance reporting 
• Excellent communication skills across verbal, written, and presentation and experience of presenting to senior customers
• Worked across diverse cultures and geographies advantageous
• Experience in global/multinational enterprise, coupled with working in emerging markets
• Proven track record of performance against sales targets 
• Financial literacy to read and understand company financial statements and annual reports 
• Fluency in French (desired)

go to method of application »

Job Description
Key Deliverables
Strategic Input

• Translate the ICT strategic plan into strategic deliverables linked to the UCC Platforms & Applications.
• Formulate strategy around the ICT platform and applications to enable the entire ICT services for enterprise and wholesale customers.
• Interpret the integration of CoE ICT platforms into the underlay technology areas (MNS, Mobile etc.) in support of multi-services solutions and propositions to customers combining MNS with IoT, Cloud, UCC, Security, etc.
• Align and communicate with other areas of the SA Technology functions related to Mobile, Fixed, Networks, IT, Architecture as well as with the greater MTN Group Technology teams to monitor compliance and adherence to integration principles application.
• Leverage information provided by the relevant business units relating to demand forecasts and translate it into actionable technology strategy.

Solutions Delivery

• Master the knowledge of OEM, vendors, and partner landscape and integration services linked to the CoE Platform areas.
• Provide assistance and technical oversight pertaining to the implementation of new tools, technologies, solutions, and methodologies for the UCC Platforms & Applications.
• Determine the impact of best technology solutions against constraints (time, budget, etc.) of the client to create win-win outcome for all stakeholders.
• Assimilate knowledge of the Architecture and Integration horizontal alignment of the ICT domain and sub domains into the overall CoE Technology Architecture Framework.
• Combine sound business strategy and knowledge with specific technical knowledge into clear actionable and optimised outputs.
• Review innovative industry trends and adopt them in customer solutions.
• Provide suggested solutions and excellent customer experience for end-users.
• Maintain knowledge of available commercial products within the ITC services function.
• Compile various types of detailed reports (e.g. functional, strategic, high-level, periodical progress updates, etc.) aimed at a wide range of audience (e.g. organisational executives, customers, etc.) in the form of consolidated solution documents, costing, and timelines.
• Confirm alignment between solution requirements and device capabilities during the solution development process.
• Coordinate with the relevant Technology teams on designing system applications that would support business functions and client requirements.

Responsibilities
Operational Excellence

• Develop guiding principles, policies, and standard operating procedures (SOPs) on how to select and provide the best technical solutions related to the UCC Platforms & Applications.
• Propose correct and applicable solutions to emerging problem statements in the ICT space related to UCC Platforms & Applications.
• Develop functional knowledge of all domains under ICT services (IoT, Cloud and Hosting, Security, UCC, MNS).
• Client Relationships
• Establish and maintain internal and external relationships.
• Build solid relationships with key stakeholders across the organisation.
• Interact with customers at enterprise and executive levels.
• Lead discussions and advise customers on selecting the best technical solutions for their needs.

People and Culture

• Apply best functional team management practices throughout assigned projects and as required.
• Guide and enable the upskilling of the team throughout assigned projects.
• Act as an ambassador and role model for the Technology CoE B2B by living the brand values and vital behaviours.
• Ensure a culture of continuous evaluation and improvement.
• Drive a culture of high performance, accountability, and consequence management.

Governance and Risk Management

• Strictly follow and ensure team compliance of relevant policies and procedures.
• Ensure effective service level agreements strategies are in place to support the business.
• Implement proper controls and processes to minimise revenue leakage.
• Ensure proper project controls are in place to manage financial and operational risks across the business.
• Act in accordance to the Delegation of Authority.

Financial Management

• Provide input into the cycle, assist on business cases, and combine activities-related cost component into CAPEX budgeting.

Qualifications
Education:

• Minimum of a 4-year tertiary degree in an ICT discipline.
• An MBA or post graduate degree is advantageous.
• Managerial/Strategic programme.
• Related Enterprise Architecture qualification (TOGAF).
• Related industry certifications within the Converged Services domain (CCIE or similar) advantageous.
• Fluent in English and language of country preferable.

Experience:

• A minimum of 5-7 years’ experience in ICT & Converged services planning and delivery environment.
• Management level track record of 5 years or more; with at least 3 years’ experience in leading the design of converged telecommunications technology infrastructure for operators.
• Experience working in a global/multinational enterprise (understanding emerging markets is advantageous).
• Worked across diverse cultures and geographies.

go to method of application »

Responsibilities

Digital Marketing Strategy Development and Alignment

• Craft MTN's digital marketing strategy in conjunction with agencies using consumer research, industry trends and benchmarks, and proven methodologies to optimise online engagement
• Perform competitor analysis to ensure MTN has a distinctive and differentiated voice in the market
• Identify new opportunities based on customers buying trends and their response to marketing campaigns
• Based on strategy, consistently provide direction, structure, business plans and support to the BUs. This includes identifying required resources, personnel and funding to achieve goals

Digital Marketing Operational Delivery Management

• Determine appropriate and viable methods on how to execute digital marketing campaigns via digital channels to grow MTNs brand presence and acquire new customers
• Drive traffic to owned online platforms through proven online performance marketing tactics (ie. content marketing, Influencer marketing, user generated content, SEO, paid
• media, retargeting) for brand building (ESG); lead generation; self service functions; product and service offers and customer queries
• Manage digital marketing team's delivery, output and time investment
• Collaborate with Commercial Bus to source content
• Oversee quality and risk management of all content that is published on owned and third-party sites
• Ensure brand identity compliance on all digital channels by conducting regular content audits on owned and third-party platforms
• Ensure alignment with Corporate Affairs on risk and reputation
• Ensure integration with Public Relations planning
• Collaborate with CX to ensure a seamless customer experience and contribution of digital marketing in customer value management
• Work closely with Online Strategy team on platform functionality and feature capability as well as marketing technology utilization and build

Digital Campaign Analytics

• Utilise online campaign analytics to guide strategic direction and adaptation of digital marketing activities and to track lead conversion and attribution
• Instil a culture of rigorous reporting and compiling weekly dashboards to track and report on performance of campaigns, while providing insights and continuous improvement recommendations
• Work closely with the Online Strategy team on data monitoring and reporting

Budget and Cost Control

• Drive the Digital Marketing budget planning and coordinate with stakeholders across the organisation including Commercial BUs
• Coordinate with the finance team to discuss the annual Digital Marketing budget
• Ensure the efficient allocation and spend of the Digital Marketing budget – drive a positive ROI on marketing spend
• Manage and optimize the budget, Monitor costs and determine initiatives to increase efficiencies and optimize resources - maximize cost/benefit ratios
• Ensure Vendor and IT costs are effectively managed
• Manage projects or initiative budgets in line with business objectives
•  
• Governance, Policies & Procedures
• Develop procedures, policies and work flows to instill clear governance and reporting adherence for GTM activities which take place within the BUs
• Keep abreast of legislation and identify operational changes required to ensure compliance and improve efficiency. Sign off / make decisions regarding operational changes
• Ensure effective implementation of (and compliance towards) company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned
• Oversee and ensure the establishment of systems and practices in order to comply with best practices, legislation or other regulations and guidelines
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Set up and participate in operational and tactical meetings, where required

Continuous Improvement

• Drive continuous improvement on all business development verticals
• Keep abreast of international best practice, technologies and industry trends. Keep up to date with new products and services and their impact on MTN SA
• Proactively research relevant best practice and processes, recommending translation of these in the strategic framework
• Review and encourage team idea generation
• Lead and/or play an active role in transformational and strategic projects impacting area of responsibility

People Leadership /Management

• Set integrated goals and objectives for the team within MTN in order to achieve a future-focused, future-fit high-performing organisation
• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
• Create and implement personal development plans
• Define the KPAs and KPIs that will be cascaded down to each area
• Manage Performance and identify training needs. Coach and guide subordinates
• Enable and model healthy employee relations and collaborative teamwork
• Manage diversity, develop, and embed an Employment Equity plan for the business area
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
• Act as an ambassador for the team by living the values and vital behaviours and changing and influencing employees’ behaviour

Qualifications

Education

• Bachelors degree in Commerce, Marketing, Communication or related area
• Post Graduate qualification advantageous

Experience

Minimum 8 years’ experience including:

• Minimum 3 years of Senior Management Experience
• Minimum 5 years managing staff
• Work across diverse cultures and geographies
• Experience in Telco/ Techco industry
• In depth understanding of MTNs products and services
• Experience with Digital marketing strategy development and execution
• Successful track record in Digital Marketing and campaign management
• Good understanding of the digital / social media landscape