Consumer behavior is changing rapidly; people are empowered, connected and expect an unprecedented level of service and convenience. Simultaneously, the financial and retail industries we operate in are converging as mobile, contactless tech, smart data and advanced analytics blur the lines. The world is “always on” – it’s a digital era that requires...
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Directs the efforts of assigned teams / supervisors.
Monitors implementation projects across assigned areas / customers, ensuring appropriate team focus, timely project execution and adherence to agreed standards and performance requirements.
Participates in customer visitations and meetings to ensure achievement of agreed upon performance measures and achievement of high levels of customer satisfaction.
Interfaces with Sales, Service, Systems and Support associates to develop account strategies and action plans to contribute to overall success.
Serves as a role model in terms of culture and enhances / maintains institutional knowledge.
Accountable for achieving area implementation solutions goals.
Proposes and executes enhancements to team processes and management practices.
Qualifications
Bachelor's Degree or equivalent work experience required.
Typically has 6-8 years of experience in Implementation and Transformation and typically 0-2 years leadership experience.
Fluent business English skills (Written and spoken).
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