Towing Consultant - Auto and General Australia - Gauteng at Telesure Investment Holdings (TIH)

Responsibilities 

Administration  

• Administer the towing of vehicles correctly and efficiently within the specifications of TIH policy terms and conditions.
• Facilitate the timeous and accurate payment of MBR’s to ensure an effective relationship is maintained 

Contract Management  

• Ensure thorough knowledge of service level agreements with contractors in order to ensure efficient cost utilisation and service delivery. 

Client & Customer Management (Internal)  

• Maintain and build relationships with key stakeholders (Towing contractors, SMD’s, Yards, Motor body repairers (MBR’s), Claims and Assessing Environment etc.) 
• Client & Customer Management (External) Render a claims-related service within a turnaround time that is acceptable to customers and conforms to company SLA’s. Ensure effective customer service through delighting customers. 

Data Collection & Analysis  

• Extract relevant data from information provided by others and input it into spreadsheets or standard formats.  
• Receiving audio instructions via radio/phone/ computers.  
• Establishing information for proof, validation or evidence.  
• Asking questions to establish information required.  
• Searching literature or other data sources.  
• Noting unusual occurrences.  
• Evaluating alternatives prior to decision. 

Competencies: 

Verbal Communication  

• Use clear and effective verbal communications skills and provide technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.   

Policy and procedures  

• Monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives.  

Data Management  

• Acquire, organize, protect and process data to fulfill business objectives.  

Numerical Skills  

• Uses an understanding of numerical concepts to perform mathematical operations such as report analysis. 

Computer skills  

• Understanding and effectively using standard office equipment and standard software packages. 

Education and Experience: 

• Matric - SAQA Accredited
• Sound experience and understanding of straightforward procedures or systems (7 to 12 months) within a short-term insurance call center environment. 
• Knowledge of the towing industry