Training & Development Practitioner – Online Learning Content Curator (Port Shepstone) at Beekman Group

Key Performance Areas:

The individual occupying this position will:

Curate Online Learning Content

• Create, update and maintain online training content and resources, ensuring alignment with company Standard Operating Procedures.
• Design and develop interactive, engaging, and thought-provoking online learning experiences that encourage active participation and reflection.
• Create innovative digital course frameworks, outlines, and digital learning modules tailored for deployment across the Group’s Learning Management System (LMS).
• Conduct ongoing testing and quality reviews of online courses to ensure usability, interactivity, and learning impact.

Curate Face to Face Learning Content

• Write training content for the purpose of course development.
• Facilitate face to face learning of the course content developed, to a wide audience ranging from managers to general service employees.
• Conduct skills assessments using appropriate assessment tools to evaluate and measure an individual’s competencies, abilities, and knowledge.

Curate Virtual learning Content

• Support occasional live virtual sessions or face-to-face facilitation, complementing self-paced content with guided experiences.
• Content Relevance & Learner Experience
• Ensure all content is facilitation-focused, accessible, and aligned with learner needs, while maintaining accuracy and relevance to company standards.
• Collaborate closely with resort and regional managers to weave operational procedures into creative, scenario-based learning journeys.
• Build in opportunities for collaboration, and problem-solving to enhance learner engagement and retention.
• Provide regular updates to management on project milestones, learner engagement, and outcomes.

Minimum Qualifications and Experience

• Matric, with at least 2 years’ experience in digital learning, instructional design, e-learning content creation, or LMS content development.
• Strong experience in developing online training materials, including SCORM-compliant modules, presentations, videos, or other digital learning resources.
• Knowledge of LMS platforms and e-learning authoring tools (e.g., Articulate, Captivate, Rise, or similar) will be a strong advantage.
• Hospitality industry experience will be a strong advantage.
• Ability to convert technical SOPs into clear, engaging, learner-friendly content.
• Some facilitation or training exposure beneficial but not a primary requirement.

Key Competencies and Personal Attributes

• Excellent communication skills, both verbal and written, with the ability to simplify complex information.
• Highly computer literate with strong Microsoft Office skills (Word, PowerPoint, Excel).
• Creative, detail-oriented, and able to work independently while meeting deadlines.
• A valid driver’s licence and reliable transport, with the ability to travel across SA when required (travel and subsistence allowance applicable).
• Self-motivated, proactive, and able to collaborate across departments.
• Strong organisational and time management skills.