Training Facilitator at Servest SA

Minimum Requirements    

• Matric or equivalent
• Instructional Techniques and Assessor qualification
• Hold registration as assessor with SERVICES SETA ETQA.
• Commercial cleaning industry experience.
• One year training experience.
• Fundamental SAQA / NQF knowledge.
• Valid code 08 driver’s license.
• Communication skills on front-line and managerial levels.
• Computer literacy in company software packages.
• Occupational health and safety experience.
• Care for the development of others.
• Behave in an ethical and professional manner
• Show a desire for self-development.

Duties & Responsibilities    

• Demonstrates strong understanding of facilitating and assessing skills and the ability to train technical and soft skills training programs;
• Induct and train new hired employees; relievers or unemployed to ensure smooth absorption to work environment;
• Develops, updates, edits, and reviews learning materials, documents, handouts, reference guides, learning outlines, assessments instruments etc., for all learning, to ensure all instructional materials are 100% current and accurate;
• Provides administrative updates to LMS and other technology used by the Learning & Development Department to ensure all necessary administration is current and complete;
• Uses authorized software to design instruction for eLearning, classroom, and on the job learning;
• Maintains all required training documentation before, during, and after a training has occurred;
• Under general supervision, designs new training courses, assessments, and learning materials as needed;
• Conduct training needs analysis (as assigned) to identify learner needs and writes behavior-based learning objectives to reflect these identified learning needs;
• Conduct any other function within HR and Learning Department (Interviews, criminal check, etc.);
• Work in collaboration across organisation and within the department;

Operational training and development:

• Executes training needs analyses by liaising with branch/regional managers and area managers
• Ensures that training and development initiatives are prioritised according to the strategic objectives of the branch/region
• Identify skills gaps of cleaners / team leaders and supervisors
• Completing a skills matrix for cleaners / supervisors and plan their development only after consultation with Branch / Regional Managers and training manager
• Initiates and facilitate learning as identified above, complying with prescribed company policies and Procedures
• Ensure that adequate learner manuals are available prior to commencement of training sessions
• Maintain and uphold the quality of training by using prescribed training methods, best administration practices and prescribed control documentation
• Conducts all practical work/lectures as realistic and job related as possible
• Ensure compliance with assessments, moderation and verification procedure
• Assess, on an on-going basis, the learning that has taken place by using prescribed assessment documentation and procedures to determine the transfer of learning and quality
• Controls theoretical / knowledge exam papers and assessment documentation according to the quality assurance procedure and invigilate accordingly
• Reporting of information in the prescribed format on all training and development activities to the following persons on a monthly basis, the Learning and Development Administrator and National Learning and Development Manager
• Takes responsibility and exercise effective control of all Chemicals, consumables, machines or other training material designated to learning and development department
• Adhere to and sign all codes of conduct to maintain standards and keep accurate records
• Assist and attend internal and external audits for accreditation compliance
• Confidentiality of learner data and progress or outcomes of learning to be kept confidential and only released on request by Learning and Development Administrator and or the National Learning and Development Manager
• Exceptional organisational skills with sound ability to priorities work load

Deadline:19th May,2026