Training Manager - The Cape Town Edition (Pre-Opening) at Marriott International

Role Overview

• The Training Manager plays a key role in embedding EDITION brand culture, service philosophy, and leadership standards across The Cape Town EDITION.
• Working closely with the Property Leadership Team and Human Resources, this role ensures that all learning and development initiatives are strategically aligned with the hotel’s mission, vision, and commercial objectives. The Training Manager is responsible for identifying organisational development needs, designing and delivering impactful training programs, and measuring training effectiveness to ensure a strong return on investment.
• Training initiatives span brand culture, product knowledge, service excellence, leadership capability, and operational effectiveness, supporting both pre‑opening readiness and ongoing hotel performance.

Key Responsibilities

Training Strategy & Delivery

• Promote and champion all training and development programs across the hotel
• Ensure all associates receive ongoing training to clearly understand and consistently deliver on guest expectations
• Design, develop, and facilitate customised and corporate training programs, ensuring alignment with EDITION brand standards
• Apply adult‑learning principles to create engaging, effective learning experiences
• Observe service behaviours and provide structured feedback to associates and department leaders
• Support department‑specific training initiatives in collaboration with operational leaders

Training Effectiveness & Evaluation

• Monitor training participation, enrolment, and attendance
• Meet regularly with training participants to assess progress and address development needs
• Partner with operational leaders to assess the application of technical, service, and leadership skills on the floor
• Analyse guest satisfaction results, feedback platforms, and internal data to identify development gaps
• Measure knowledge transfer and behavioural change to ensure training drives performance outcomes

Training Planning & Continuous Improvement

• Ensure all learning and development initiatives are strategically aligned to brand values, service culture, and business priorities
• Identify performance gaps and collaborate with leaders to implement appropriate training solutions
• Continuously refine training methodologies to maximise effectiveness and relevance
• Align training programs to positively impact key business indicators, including guest satisfaction and engagement
• Embed service excellence and guest satisfaction as recurring themes in departmental meetings

Budget & Resource Management

• Support the development and management of the Training budget, aligned with Human Resources and property financial objectives
• Monitor and control training‑related expenses to deliver within approved budgets
• Utilise P‑card processes, where applicable, to effectively track and manage departmental spend

Candidate Profile

Education & Experience

• Bachelor’s degree in Human Resources, Hospitality Management, Business Administration, or a related field 

OR

• Diploma / 2‑year degree in a related discipline with relevant professional experience
• Certified trainer status required
• Minimum 1–2 years’ experience in a training, learning & development, or human resources role within hospitality or a service‑led environment
• Experience in luxury, lifestyle, or branded hotel environments is advantageous

Leadership & Professional Competencies

• Adaptability: Maintains effectiveness in fast‑paced, changing environments
• Communication: Clearly conveys ideas and fosters engagement across all levels
• Problem Solving & Decision Making: Analyses information and implements practical solutions
• Professional Presence: Represents the brand with confidence and credibility

Execution & Collaboration

• Team Contribution: Actively partners with peers and leaders to achieve shared objectives
• Results Orientation: Sets high standards and consistently drives performance
• Planning & Organisation: Manages multiple priorities with structure and attention to detail
• Relationship Building & Inclusion
• Builds trust‑based relationships with colleagues, leaders, and stakeholders
• Demonstrates a global mindset, embracing diversity and inclusive behaviours
• Creates learning environments where all associates can contribute and succeed

Technical & Functional Expertise

• Training needs analysis, curriculum design, and facilitation
• HR fundamentals, including associate relations, recruitment, and learning compliance
• Knowledge of labour legislation, employment equity, and workplace policies
• Familiarity with payroll basics, HR systems, and reporting frameworks
• Strong computer literacy and written / verbal communication skills

Additional Information

• Full‑time, on‑site role based at The Cape Town EDITION, V&A Waterfront
• Candidates must have the legal right to work in South Africa
• In line with our Employment Equity objectives, preference may be given to candidates who contribute to workforce representivity