Trainng Specialist at DotActiv

Purpose

Internal: Ensure that staff have high levels of knowledge regarding our products, services, consulting, processes, policies and critical thinking. This is to ensure that they are equipped to market, sell, deliver, support and think critically about our products, services and consulting as the case may be. Importantly, internal knowledge needs to be captured in various forms of engaging content.

External: Ensure that customers have the required levels of knowledge regarding our products, services and consulting to maximise the value potential of their DotActiv purchases. Software customers require a different kind of learning when compared to services customers.

Culture: To play an integral role in changing the culture to a “learning organisation”. Staff must not rely purely on learning interventions but must also take it upon themselves to proactively go out and consume content that is available, think critically about it and challenge/ stress test our core theory and principles.

Specific Duties

It is important to note that DotActiv is currently experiencing rapid change due to growth and geographic expansion, therefore, this list of duties is not exhaustive and is also subject to reasonable function related changes as may be required:

• Align training focus areas with the company strategy.
• Identify gaps in our training courses.
• Develop engaging training content (written, video, tests etc).
• Analyse engagement data and plan content additional/ updated content accordingly.
• Maintain DotActiv Academy and Insiderbase user database as needed.
• Maintain and update DotActiv Academy, Powerbase and Insiderbase.
• Assist Training Manager with personal development plans for all staff.
• Track, manage and encourage external user learning.
• Conduct live one-on-one training via video conferencing when needed.
• Support the IT team by communicating updated or new features through informative content.
• Support the Operations team by understanding training roadblocks and providing solutions accordingly.
• Facilitate new staff onboarding.

Requirements

• Passion for sharing knowledge and helping others succeed with online learning models.
• A relevant degree: Postgraduate commerce degree/ Masters in Education/ Masters in consumer sciences/Other relevant degrees*
• Excellent verbal and written communication skills.

Benefits

• We are looking to pay a starting monthly salary of R12 000 to R15 000 for this role.
• You will be working remotely from home.
• Experience within the role is rewarded in an objective manner as detailed by our Job grading (this can be explained during the interview process).
• Qualifications and experience will determine the final starting salary.
• The company aims to pay a 13th cheque (bonus) at the end of each year however this is based on individual and company performance. Minimum requirements apply including a minimum 1-year tenure and a positive track record.