Transformation Manager at EXL South Africa

Job Description

Duties & Responsibilities 

• Responsible for Diagnostic to Solution Proposal creation for digital projects 
• Identify 'game-changing' capabilities by analyzing competitors and internal processes. 
• Creative,consultative approach focused on future digital solutions for business challenges
• Foster relationships with key business leaders and other stakeholders to encourage adoption of innovation projects, as well as to define the project vision, scope, requirements, and deliverables.
• Collaborate with core and extended teams to deploy digital solutions by presenting the business case and value proposition to internal and client stakeholders.
• Responsible for project governance and reporting on digital projects to business units, leadership, clients 
• Maintain awareness of new and emerging operating practices, technologies such as artificial intelligence, machine learning, and data analytics 
• Managing client visits for prospects, existing clients with respect to transformation presentations
• Providing transformation solutions and roadmaps for new deals / pursuits Drive Digital projects and initiatives for value delivery to EXL and Clients 
• Develop value and innovation strategy aligned to key clients’ strategic priorities
• Support in EXL strategic priorities for driving value capture for EXL
• Collaborate with teams to strategize and execute value and innovation 
• Build strong relationship with client stakeholders and internal stakeholders in driving improvement and innovation program
• Resolve implementations - Identify and execute at least three key transformation project impacting client business outcomes for strategic client relationships
• Build domain specific solutions and diagnostic toolkits
• Support in building best practice compendium on domain led solutions
• Support in developing capabilities for business development and solutioning for key prospects 
• Compelling solutioning from value delivery standpoint 

Technical Skills 

• Strong Insurance domain preferable though not mandatory 
• Functional Domain experience in Contact center 
• Experience with Process Diagnostics and Solutions development 
• Good understanding of Digital Solutions: Artificial Intelligence, Analytics, Process Improvement/Elimination/Lean Six Sigma and project management 
• Excellent working knowledge of MS Office – MS Excel, Power Point, Word Doc, Outlook
• Proficient with MS-VISIO for flowcharting/process mapping software
• Experience of packaging and showcasing capabilities and solutions

Soft skills (Desired)

• Good Interpersonal skills 
• Good written and oral Communication 
• Strong Presentation skills  
• Multi-tasking and prioritizing ability 
• Project management skills to drive improvement projects / initiatives 

Soft Skills (Minimum) 

• Strategic focus and strong business acumen
• Demonstrates a global mindset
• Demonstrates an intellectually agile and analytical approach and thought process
• Is a brand ambassador
• Conformance to policies / compliances with auditing skills and eye for details
• Ability to coach and give feedback on an ongoing basis.
• Problem solving skills 
• Ability to resolve conflicts constructively and lead in a continually challenging environment 

Qualifications & Requirements 

• Undergraduate degree in Engineering / Computer Science is preferred. Experience in digital solutioning is a must 
• 10+ years of overall experience including 7+ years of digital project management experience with demonstrated success and financial results with similar experience 
• Proven ability to drive a solution from start to finish 
• Experience in Insurance will be given strong preference
• Experience of packaging and showcasing capabilities and solutions
• Willing to work in 24X7 environment ability to relocate to Cape Town 

Responsibilities

• Responsible for Diagnostic to Solution Proposal creation for digital projects 
• Identify 'game-changing' capabilities by analyzing competitors and internal processes. 
• Creative,consultative approach focused on future digital solutions for business challenges
• Foster relationships with key business leaders and other stakeholders to encourage adoption of innovation projects, as well as to define the project vision, scope, requirements, and deliverables.
• Collaborate with core and extended teams to deploy digital solutions by presenting the business case and value proposition to internal and client stakeholders.
• Responsible for project governance and reporting on digital projects to business units, leadership, clients 
• Maintain awareness of new and emerging operating practices, technologies such as artificial intelligence, machine learning, and data analytics 
• Managing client visits for prospects, existing clients with respect to transformation presentations
• Providing transformation solutions and roadmaps for new deals / pursuits Drive Digital projects and initiatives for value delivery to EXL and Clients 
• Develop value and innovation strategy aligned to key clients’ strategic priorities
• Support in EXL strategic priorities for driving value capture for EXL
• Collaborate with teams to strategize and execute value and innovation 
• Build strong relationship with client stakeholders and internal stakeholders in driving improvement and innovation program
• Resolve implementations - Identify and execute at least three key transformation project impacting client business outcomes for strategic client relationships
• Build domain specific solutions and diagnostic toolkits
• Support in building best practice compendium on domain led solutions
• Support in developing capabilities for business development and solutioning for key prospects 
• Compelling solutioning from value delivery standpoint 

Qualifications

• Undergraduate degree in Engineering / Computer Science is preferred. Experience in digital solutioning is a must 
• 10+ years of overall experience including 7+ years of digital project management experience with demonstrated success and financial results with similar experience 
• Proven ability to drive a solution from start to finish 
• Experience in Insurance will be given strong preference
• Experience of packaging and showcasing capabilities and solutions
• Willing to work in 24X7 environment
• Ability to relocate to Cape Town