Active Roles at EXL South Africa

Job Description

Duties & Responsibilities 

• Responsible for Diagnostic to Solution Proposal creation for digital projects 
• Identify 'game-changing' capabilities by analyzing competitors and internal processes. 
• Creative,consultative approach focused on future digital solutions for business challenges
• Foster relationships with key business leaders and other stakeholders to encourage adoption of innovation projects, as well as to define the project vision, scope, requirements, and deliverables.
• Collaborate with core and extended teams to deploy digital solutions by presenting the business case and value proposition to internal and client stakeholders.
• Responsible for project governance and reporting on digital projects to business units, leadership, clients 
• Maintain awareness of new and emerging operating practices, technologies such as artificial intelligence, machine learning, and data analytics 
• Managing client visits for prospects, existing clients with respect to transformation presentations
• Providing transformation solutions and roadmaps for new deals / pursuits Drive Digital projects and initiatives for value delivery to EXL and Clients 
• Develop value and innovation strategy aligned to key clients’ strategic priorities
• Support in EXL strategic priorities for driving value capture for EXL
• Collaborate with teams to strategize and execute value and innovation 
• Build strong relationship with client stakeholders and internal stakeholders in driving improvement and innovation program
• Resolve implementations - Identify and execute at least three key transformation project impacting client business outcomes for strategic client relationships
• Build domain specific solutions and diagnostic toolkits
• Support in building best practice compendium on domain led solutions
• Support in developing capabilities for business development and solutioning for key prospects 
• Compelling solutioning from value delivery standpoint 

Technical Skills 

• Strong Insurance domain preferable though not mandatory 
• Functional Domain experience in Contact center 
• Experience with Process Diagnostics and Solutions development 
• Good understanding of Digital Solutions: Artificial Intelligence, Analytics, Process Improvement/Elimination/Lean Six Sigma and project management 
• Excellent working knowledge of MS Office – MS Excel, Power Point, Word Doc, Outlook
• Proficient with MS-VISIO for flowcharting/process mapping software
• Experience of packaging and showcasing capabilities and solutions

Soft skills (Desired)

• Good Interpersonal skills 
• Good written and oral Communication 
• Strong Presentation skills  
• Multi-tasking and prioritizing ability 
• Project management skills to drive improvement projects / initiatives 

Soft Skills (Minimum) 

• Strategic focus and strong business acumen
• Demonstrates a global mindset
• Demonstrates an intellectually agile and analytical approach and thought process
• Is a brand ambassador
• Conformance to policies / compliances with auditing skills and eye for details
• Ability to coach and give feedback on an ongoing basis.
• Problem solving skills 
• Ability to resolve conflicts constructively and lead in a continually challenging environment 

Qualifications & Requirements 

• Undergraduate degree in Engineering / Computer Science is preferred. Experience in digital solutioning is a must 
• 10+ years of overall experience including 7+ years of digital project management experience with demonstrated success and financial results with similar experience 
• Proven ability to drive a solution from start to finish 
• Experience in Insurance will be given strong preference
• Experience of packaging and showcasing capabilities and solutions
• Willing to work in 24X7 environment ability to relocate to Cape Town 

Responsibilities

• Responsible for Diagnostic to Solution Proposal creation for digital projects 
• Identify 'game-changing' capabilities by analyzing competitors and internal processes. 
• Creative,consultative approach focused on future digital solutions for business challenges
• Foster relationships with key business leaders and other stakeholders to encourage adoption of innovation projects, as well as to define the project vision, scope, requirements, and deliverables.
• Collaborate with core and extended teams to deploy digital solutions by presenting the business case and value proposition to internal and client stakeholders.
• Responsible for project governance and reporting on digital projects to business units, leadership, clients 
• Maintain awareness of new and emerging operating practices, technologies such as artificial intelligence, machine learning, and data analytics 
• Managing client visits for prospects, existing clients with respect to transformation presentations
• Providing transformation solutions and roadmaps for new deals / pursuits Drive Digital projects and initiatives for value delivery to EXL and Clients 
• Develop value and innovation strategy aligned to key clients’ strategic priorities
• Support in EXL strategic priorities for driving value capture for EXL
• Collaborate with teams to strategize and execute value and innovation 
• Build strong relationship with client stakeholders and internal stakeholders in driving improvement and innovation program
• Resolve implementations - Identify and execute at least three key transformation project impacting client business outcomes for strategic client relationships
• Build domain specific solutions and diagnostic toolkits
• Support in building best practice compendium on domain led solutions
• Support in developing capabilities for business development and solutioning for key prospects 
• Compelling solutioning from value delivery standpoint 

Qualifications

• Undergraduate degree in Engineering / Computer Science is preferred. Experience in digital solutioning is a must 
• 10+ years of overall experience including 7+ years of digital project management experience with demonstrated success and financial results with similar experience 
• Proven ability to drive a solution from start to finish 
• Experience in Insurance will be given strong preference
• Experience of packaging and showcasing capabilities and solutions
• Willing to work in 24X7 environment
• Ability to relocate to Cape Town 

go to method of application »

Job Description

• Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision.
• With strong communication and organizational skills, you'll deliver exceptional service experiences while contributing to a collaborative team environment. If you're committed to excellence and ready to thrive in a structured operations setting, this role is for you. Apply now to embark on a rewarding career journey with us.

Responsibilities

• Receive inbound calls from policyholders in a contact center environment.
• Process billing transactions on behalf of policyholders, which include telephone payments and account adjustments.
• Accurately interpret and verify billing transactions.
• Respond to simple as well as complex billing inquiries from policyholders.
• Provide policyholders with technical support on the client systems.
• Follow up with policyholders on outstanding items in a timely manner.
• Deliver highly positive service experiences consistent with our key performance metrics, quality standards and customer experience program.
• Perform other duties as needed.

Qualifications

• 1 year experience in the BPO industry
• Some post High School education preferred
• Excellent telephone etiquette and service delivery skills
• Strong communication skills and effective listening abilities
• Effective organizational and time-management techniques
• Exhibit patience and a positive outlook when working with policyholders
• Contribute to an environment of accountability, collaboration and teamwork
• Basic ability to navigate computers and software applications (MS Office, Word, Excel, etc.)
• Able to commit to the entirety of the training program and work within a structured operation environment.