Transformation Program Manager Sales at TMF Group

Key outcomes:

• Define an application portfolio roadmap which outlines deliverables across each of the key areas of Sales/Marketing, enabling an effective governance model in line with cross and inter dependent risks and issues.
• Establish a Master Plan with each application detailed project plan
• Identify and drive the key deliverables of the strategic application initiatives and ensure completion in line with resources/budget/change management.
• Matrix management of key stakeholders via an effective governance model

Direct Areas of Accountability:

• Product Delivery of CRM, Contract Management System, and any other application that will be included in the portfolio roadmap (examples detailed below) – development team ownership with support responsibilities as well as line management responsibilities for team size around 10.
• Roadmap delivery and governance oversight across all direct and indirect products and services

Business Related Experience/knowledge

• An understanding of the sales and marketing processes and what makes a successful client experience both for internal teams and ultimately how this links to the value chain of flawless service

Transformation experience

• The ability to drive strategic thinking, in turn translating this effectively to define and deliver a program of initiatives to take the organization forward
• Proven experience in line with development and delivery of technology products via the common delivery frameworks and associated vendor management experience.
• Proven change management activities which effectively support and drive the organization through a transformation path.

Matrix Management:

• Leadership skills to influence and facilitate priorities of each stakeholder but ensure common alignment across all. 
• Effective governance and risk/issue management across a complex matrix management structure
• Experience of a matrix approach to working, collaborating with colleagues and stakeholders across teams for a common purpose.  The ability to influence is essential.  You will be a team player, unafraid of confrontation and difficult situations who can support and inspire colleagues to drive positive performance behaviors

Experience & Qualifications

• Minimum 10+ year experience in Program and Portfolio Management, with a focus on transformation and change management not only of technology deliverables but driving business change.
• Degree level preferred
• Aptitude for understanding and articulating business problems and analyzing to find a path to resolution
• Strong product knowledge in line with sales platforms (Microsoft CRM and associated modules an advantage)
• Proficiency with development methodologies and experience working with distributed global teams and vendors