Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.
Our Value proposition:
The true value p...
Grade 12 coupled with at least 2 years experience in the Travel Industry
Working knowledge of Dophin and Hermes an advantage
GDS experience ESSENTIAL
Previous Travel Industry Experience B2C
Ability to organise, prioritise and manage own workload efficiently to tight deadlines
Computer literate (Microsoft Word, Outlook, Excel, Google Drive and using web browsers)
Excellent written and oral communication
Exceptional customer service skills
Ability to remain calm working in a highly pressurised environment
A pro-active team player
Capable of always remaining approachable, friendly, and inspiring
The Role & Key Responsibilities:
Managing customer complaints and queries across several internal and external communication channels
Prioritise and action own workload to meet internal and external deadlines
Acknowledge and resolve customer complaints in a timely and helpful manner to resolve complaints successfully
Responding promptly to customer enquiries both verbally and in writing, whilst being concise and accurate
Maintaining a positive, empathetic, and professional attitude toward customers always whilst conveying the Company or third-party position in the matter.
Maintaining records of customer interactions, comments, and complaints
Liaising and coordinating with colleagues or third parties as necessary
Communicating with customers through various channels
Sending cruise and flight travel advisories to customers and logging them on our systems.
Actioning flight tax increases and communicating these with the customers and completing flight related system queries.
Provide feedback on the efficiency of the customer relations process and highlight any issues to ensure standards are maintained and adjustments made to processes if required.
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