Travel Lifestyle Manager - Norwegian Speaking at Ten Group

Description

Are you…?

• a travel consultant who loves working in the travel industry?

• someone who understands the culture and norms in Scandinavia, and can speak the languages required?

• the person your friends always turn to for suggestions on their holiday destinations?

• always ‘in the know’ about new hotel openings in town and best places to go on holiday?

• someone who thrives in a fast paced and fun working environment?

Yes? Read on...

Ten is looking for a passionate, motivated, and resourceful individual to join our Travel team. As a Travel Specialist you will be fulfilling leisure travel requests on behalf of our Scandinavian based members, including luxury journeys, complex flight requests inclusive itineraries covering several destinations within Scandinavia and world-wide.

Your exceptional customer service skills, good judgement and adept use of travel research and booking technologies, as well as your passion for travel, ensure excellent member satisfaction, high turnover with suppliers and repeat usage of our Travel & Lifestyle service.

Key Responsibilities:

• Design requests by telephone and email in Norwegian and English of individual trips (flights, hotels, villas, rental cars, railways, round trips, package deals, cruises, private jets, yachts, transfers, and VIP service) for premium cardholders, considering all the needs of the customer

• Preparation of tailor-made offers and travel documents, preparation of travel programs, obtaining visas and administrative processing

• Active cross-selling of lifestyle services for travel enquiries

Requirements

• Proven track record in Scandinavia leisure sales as well as worldwide itineraries

• Experience in a Travel retail or Tour operator environment essential

• Sound knowledge of GDS (preferably Amadeus)

• Fluency (both written and spoken) in Norwegian and English. Swedish and Danish is a big plus

• Energetic and motivated team player who enjoy the challenges of meeting and beating targets

• People who are passionate about delivering high quality personalized customer service and have excellent research skills

• People who can use their initiative and creativity to best meet the needs of our members

• You have strong communication skills and love to provide excellent service and quality daily

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits regardless of where they are based. Not only do we offer a remote work option, but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

Other benefits that Ten offer, specific to the South Africa office, range between access to ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use, all the way through to various discounts on both travel and entertainment events (the latter is of course available regardless of location). There are also lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) whilst enjoying our latest fruit drop.

We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car) and, one of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.