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Job Description
We're looking for an experienced Ticketing Supervisor with advanced customer service experience, people management and problem solving skills, strong analytical background, high level of GDS knowledge and of course the ability to communicate effectively with customers, team members and other partners.
The Ticketing Supervisor is responsible for overseeing the daily tasks of the Ticketing team, focused on new bookings and Schedule changes. This role includes communicating customer service objectives to Travel Agents, compiling data to make assessments of their team’s progress and coordinating with upper management to find ways to enhance the customer service objectives among employees.
Position reports to the Frontline Senior Manager, Head of Operations.
Responsibilities
operations of the department
environment of trust and empowerment to help them maximize their efficiency &
productivity
performance
the services offered
Qualifications
Additional Information
Benefits
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