Travel Sales Agent at Club Med

Job overview:

As a Travel Experience Designer, you will be responsible for: 

• assisting agents to make their own bookings on the Travel Agent website, as well as book. 
• contributing with your expertise to achieve sales objectives and customer satisfaction. 
• You will report to the Call Center Sales Team Leader and will be part of the Call center Sales team.
• This position is based in Gauteng, but you will work for the UK market - shifts are organized accordingly.

Shifts are as follow:

• Winter shift: 10am to 7pm / 11am to 8pm (April – October)
• Summer shift: 11am to 8pm / 12pm to 9pm (November – March)

Saturdays:

• Winter shift: 10am to 6pm (April – October)
• Summer shift: 11am to 7pm (November – March)
• The TED will work every alternate Saturday.
• When you work on a Saturday, you will receive a day off in the week.

Main missions:

• Be a key player in customer consideration
• Welcome your client on the phone with a premium posture. 
• Create a personalized and lasting relationship with clients, proactively accompanying them throughout the sales process.
• Ensure the follow-up and the satisfaction of Clients. 

Create a customized travel experience

• Collect / understand expectations and motivations of Clients. 
• Make recommendations to create a tailor-made trip. 
• Enhance destinations, products and the Club Med experience. 

Develop business activity

• Develop your turnover by recruiting and retaining Clients as well as selling additional services. 
• Identify business opportunities of Clients (M & E, Partnership, Sponsorship, Influencer, Recommendation) 
• Update and follow the commercial data (customer file, data catching, complaint tracking) 

Skills and competencies we’re looking for:

Education level

• You have a bachelor's degree or equivalent. 

Experience

• Good knowledge of travel and the tourism industry 
• Experience in a similar position and sector is mandatory.
• Mastery of sales technics and negotiation skills 
• Knowledge of ski travel is a plus.
• Knowledge of Amadeus is also a plus. 

Languages

• You speak and write fluently in English (mandatory).