Triton Express: Branch Manager at Plennegy Group

RESPONSIBILITIES:

Developing new business by

• Prospecting for new business by opportunity identification, area and business review, making telephonic contact and cold calling
• Qualifying potential clients in terms of requirements (volumes, distribution areas, current providers, cargo types, etc.)
• Typing client quotations and scheduling meetings
• Formally presenting the business proposal
• Conducting follow-up and progress calls
• Obtaining client proposal acceptances
• Preparing / submitting weekly new business reports/sales filters
• Gathering market intelligence / information in terms of freight service opportunities, competitor activities, and reports, accordingly
• Monitoring credit applications submitted for approval and expediting the same

Achieving branch sales results by

• Understanding sales expectations, monitoring own performance, and correcting where needed
• Identifying target markets / sales opportunities and routes
• Preparing sales filters, assessing clients against standard profiles, reviewing and setting rates
• Obtaining approval for new client proposals
• Monitoring, investigating, administering and approving client claims

Maintaining client services and sales volumes by

• Handling client enquiries, queries and problems and facilitating resolutions
• Conducting monthly and weekly service call visitations
• Identifying and capitalizing on service / sale extension opportunities
• Advising rate increases and processing procedural changes
• Building client relationships at all levels
•  Scheduling and maintaining client visitation roster
• Preparing weekly visitation reports
• Identifying client sales volume declines and implementing corrective action 

Determining branch strategies by

• Gathering pertinent business freight service and operational information
• Identifying and evaluating trends and opportunities
• Determining sales / operational strategies, defining objectives, and evaluating the outcome

Achieving operational results by

• Monitoring / enforcing the application of Branch inbound / outbound procedures and service standards
• Reviewing operations performance via Freightware and management reports in terms of damages, claims, productivity, PODS processed, load times, customer complaints, delivery problems, special requirements etc.
• Monitoring fleet needs, maintenance costing and sub-contractor service levels
• Handling major customer complaints and problems
• Conducting route re-engineering, as indicated
• Recommending new operations policy/procedures and methods

Maintaining branch administration and financial control by 

• Reviewing and authorising creditors’ payments/reconciliations
• Reviewing / authorising petty cash expenditure and reconciliation
• Authorising branch expenditure within agreed limits
• Reviewing and authorising staff change documentation including engagements, terminations, salary/wage adjustments, transfers, promotions etc

• Monitoring the application of all administrative procedures and taking action with regard to deviations, including banking, vehicle and tyre maintenance, vehicle logs, etc
• Reviewing branch profit and loss accounts, taking and maintaining appropriate action
• Monitoring outstanding debts and implementing collections, as indicated
• Undertaking branch assets and freight security auditing, investigating and reporting on deviations from asset register or freight holding reports
• Ensuring the maintenance and Integrity of the branch IT and communication systems

Maintaining staffing levels, identifying training and development needs within the branch by

• Recruiting and selecting branch staff
• Ensuring the orientation of all new and promoted employees
• Developing / ensuring implementation of branch training and development plans
• Ensuring a safe, healthy and secure working environment and compliance with Labour Legislation
• Developing succession and EE plans and personal growth opportunities
• Developing / reviewing position descriptions, communicating job expectations to direct reporting, managing performance, coaching, counseling and disciplining employees to ensure the achievement of performance and productivity standards
• Ensuring compliance with all HR policies, practices, and administrative procedures

REQUIREMENTS:

• Grade 12 Minimum (Matric)
• Basic knowledge on Managerial / people management principles
• Sales budgeting knowledge
• Strategic Management
• Approximately 3 to 4 years in Transport or freight related environment
• In depth understanding of freight processes, including freightware and similar management systems
• Basic understanding of road transport and traffic ordinances in SA
• Basic understanding of all organisational discipline (Marketing, HR, finance and info technology etc.)
• Computer operation, Basic MS Word, Intermediate Excel, PowerPoint
• Formal presentation and group facilitation
• Financial interpretation
• Problem solving skills
• Excellent interpersonal skills
• Ability to handle customer queries and complaints – taking the necessary correct action as and when required
• Ability to work under pressure and to meet deadlines the majority of the time
• Ability to work unsociable hours as and when required
• Ability to communicate on all levels – both internally and externally
• Ability to work unsupervised the majority of the time
• Ability to communicate job expectations to direct reports
• Ability to work as a team player
• In possession of a valid unendorsed driver’s license (code 08)
• Own transport to and from work
• Assertive
• Self-motivated
• Reliable
• A high degree of integrity required
• Presentable and of a professional manner
• Excellent time management and administrative skills