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  • Posted: Dec 14, 2020
    Deadline: Not specified
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    Were for the disruptors. The movers and shakers. The change makers. The ones who understand that bravery doesnt mean recklessness. And that safe and affordable can ignite growth.We help ambitious organisations adopt Microsoft cloud. Our clients know that the right technology can free them to grow. But they also know caution thats why they work with an ex...
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    Unified Comms Technical Specialist

    Unified Comms Technical Specialist

    This role, reporting to the Head of Technical Solutions, is to be the technical product champion for all UC matters with emphasis on the design and implementation of a comprehensive Microsoft Teams-based voice solution for our customers. This includes the ultimate decommissioning of legacy UC environments and the full breadth of activities leading to migration of customers to new, cloud/hybrid platforms. 

    The Tech Solutions team is tasked with a wide range of customer and solution engagements including technical vendor relationships, customer pre-sales, solution design & delivery, project handover into our Managed Service Support Teams, and on-going proactive technical management of both cloud and local/hybrid infrastructure.

    Responsibilities:

    • Liaise and work with key vendor partners to ensure you remain up to date with relevant UC, networking and connectivity technologies.
    • Be the ‘go-to’ person for technical queries regarding complex UC issues.
    • Work closely with other customer-facing teams in the business. This will include Pre-Sales assignments (with Sales Specialists, Account Managers and Technical AMs); Solution Design (e.g. working with Professional Services Teams); Package Design (with Marketing); as well as upgrades, and migrations
    • Based on your designs, deliver customer solutions to agreed timescales, quality, and budget operating with a high degree of technical autonomy and self-administered technical project management.
    • Proactively train other technical teams and Support personnel in your areas of responsibility to drive the clear separation of the customer Support function distinct from the Technical Solutions Team.
    • Be a point of technical excellence and final escalation for critical problems within your technology focus, engaging with vendors for troubleshooting where required.
    • Provide proactive technical management for specific environments thereby ensuring platforms are highly-available, remain up to date and highly secure.
    • Support the company’s strategic transition to cloud-based offerings and closer working relationships with specialist partners through hands-on project work to rationalise and reduce direct infrastructure across all platforms.
    • Be a team player, willing to share knowledge and experience with others to ensure no single point of failure exists within the team.
    • Produce regular time, progress, and KPI reporting in line with company standards in order to track the effectiveness of your work and engagements.
    • Be required to carry out[CC1] such alternative or additional duties as the company may from time to time reasonably require. E.g. take part in of out-of-hours escalation process for critical Incidents.

    Skills and Experience Required:

    • Deep working knowledge of UC and Voice technologies such as Microsoft Teams and Skype for Business.
    • A networking and telecommunications background covering IP WAN/LAN technology, together with experience of the infrastructure involved in delivering telecommunications and network service (e.g. SIP trunks, SBCs, call rating management, etc.)
    • Detailed knowledge of voice and network security principles and the implementation thereof.
    • Knowledge of Global telephony networks and voice and network protocol.
    • Knowledge of additional tools to extend the core Microsoft offerings with facilities such as call recording, wallboard, call analysis, etc.
    • Proven problem-solving capabilities to see round and through highly technical issues.
    • Good analytical skills with the ability to document and present highly technical information in a coherent and informative manner.
    • Commercially astute and able to interpret complex business cost models to make informed decisions and recommendations.
    • Confident in customer-facing pre-sales environments with the ability to think on your feet and to ensure positive and engaging customer communications.
    • Be resilient, tenacious, and able to handle pressure around multiple tight delivery schedules and demanding customer situations, whilst also maintaining a positive, can-do attitude and a constructive approach to overcome challenges.
    • The ability to handle a high degree of change.
    • A grounding in project management principles and first-hand experience of delivering many technical projects.
    • A solid grounding in basic server and IT infrastructure and operating systems.

    Qualifications and Experience Required / Highly Desirable:

    • Strong academic background – ideally with a technical degree.
    • At least five years professional experience in UC and voice network engineering in a large and complex network environment. These should include several years of hands-on configuration, administration and troubleshooting experience of switches, routers and firewall devices.
    • Accreditations in related technologies (e.g. Microsoft MS-700 Managing Teams, MS 70-333 Enterprise Voice, Cisco CCNA, CCNP, Fortinet NSE, etc.)

    What do we offer you?

    • Pension contribution
    • Health care cash plan
    • Life Assurance/Critical Illness/Income Protection
    • Birthday lunches
    • Fun Fund
    • Many more

    Method of Application

    Interested and qualified? Go to Cloud Direct on www.linkedin.com to apply

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