Overview
The mission of the Eastern Cape Office of the Premier is to ensure responsive, integrated and sustainable service delivery to all in the Eastern Cape through strategic leadership, critical interventions and coordinated effective provincial government.
The constitutional mandate of the Premier provides the Premier and the Executive Council the auth...
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National Senior Certificate, An NQF Level 6 Diploma as recognized by SAQA in Computer Science, Information Systems, Software Development.
A minimum of 1-2 years’ appropriate experience in System Training and Help desk support.
DUTIES :
Provide user support and resolution of calls logged by departments in Provincial Service Desk.
Ensure user queries or issues are recorded, validated, and resolved.
Escalate unresolved problems to a higher level of support, as and when required.
Monitor issues logged from start to resolution and advise users on appropriate course of action.
Facilitate change management in rollout of e-government system to ensure adoption of new systems. Conduct training on transversal systems.
Analyse incident logs to identify common trends and underlying problems. Performs post implementation assessment of transversal systems to identify areas of improvement.
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