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The Faircape Group is an independent development and property management company with more than 30 years of success in the industry. We incorporate free standing homes, sectional title units, as well as mixed use residential and commercial buildings. The recent acquisition in joining the retirement sector has seen the Group grow beyond expectation. We are a ...
Job Purpose: Provide administrative support with regards to the preparation, reviewing, reconciliation, reporting, and the monitoring of electricity and water accounts.
Duties include but are not limited to the following:
Attend to email request
- Attend to customer queries that pertain to their consumption and charges.
- Attend to email queries and requests from various PM’s or internal departments.
- Provide special billings when requested via email.
- Provide prepaid vouchers when requested by Harbour Bridge and Leisure Bay.
READY Smart Water Meter Management System
- Extract building’s billing information from the READy system for monthly billing
- Extract relevant information from the system to assist with billing queries or investigations eg meter details data and / or graphical representation of consumption
- Add meter, edit meter location
Municipal Account Administration
- Maintain record of monthly municipal invoices of buildings responsible for and that all billing schedules are completed as per templates and sent to the billings department as per due date
- Obtaining municipal invoices when not received
- Analysis and verification of municipal invoices
- Attending to, and resolving municipal queries
- Submitting water meter readings to CoCT when readings are estimated
Suprima Vending System
- Prepaid water meter registration
- Generating prepaid tokens on request
- Assisting with meter “move out” of “Move in” when requested
- Extracting various prepaid reports from the system
- Issuing replacement tokens
Minor financial reporting and budgets - recons
- Monthly Recon reports of all buildings responsible for water and Electricity utility management
- Investigate and report on variance and discrepancies flagged in recon reports
- Budget forecast when required
- Adhoc calculations , reports when required
- Ensure billing increases are sent to the invoice department for adjustments.
- Ensure all new contracts are loaded for invoicing
General Administration
- General administration duties, filing, checking of invoices, checking that all contracts are signed and all billing is as per contract etc when requested
Qualifications:
- Matric
- Financial qualification advantageous
Experience and Knowledge:
- Proven experience in the utility field
- Relevant experience in a similar role
Skills and Attributes
- Computer literate (Google Docs preferable)
- Excellent communication skills (verbal and written)
- Excellent interpersonal skills
- Understanding of financial reporting, budgets and recons
- Analytical and problem solving skills
- Ability to work in a highly pressurised environment
- Able to work independently and within a team
- Customer service orientated
- Deadline driven
- Attention to detail
Specific Requirements
- Clear health record
- Clear criminal record
- Clear credit record
- Contactable references
- Vaccinated against covid-19 or prepared to be vaccinated prior to commencing job
Normal working hours are Mondays to Fridays from 08h00 until 17h00 with a 45 minute lunch break. The company allows employees, by approval of the direct manager, to work flexi time between 07h00 and 18h00.With centrally located and modern offices just across from Cavendish in Claremont, Faircape offers a market-related salary from R 25 000.00 to R 30 000.00 Cost to Company per month.
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