UX Design Lead: eCommerce at Vodacom

Role purpose

As a User Experience (UX) Design Leader, you help define and drive the future of Vodacom’s growing design practice. In this role you will collaborate with digital leaders (UX, Engineering, etc.) or other feature teams and create innovative growth-driving experiences on Vodacom’s eCommerce platforms.

Your responsibilities will include

• The Consumer wing of the business is the largest in the organization, the Web Consumer DL therefore has the very important task of setting e-Commerce guardrails for the entire Vodacom website, that will be consumed by other parts of the business.
• Directly responsible for the experience quality and innovation of the solutions being formulated within the eCommerce Design team.
• Articulates the problems to be solved, and directs the experience design team towards possible tools and methodologies in solving them.
• Ensures that guardrails, standards and process governing the Design CoE are applied and executed within the team.
• Represents the Design function in stakeholder interactions, removing all possible impediments for Designers in the team, including handling courageous conversations.
• Maintains and ensures the integrity of the Vodacom Design Language, and ensures this is applied within the team.
• Drives decision-making around pattern selection for design pattern libraries based on professional knowledge and understanding of usability issues and best practices.
• Responsible for intra-divisional collaboration with others within the company's user experience community to ensure a cohesive experience across all teams, mentor Designers in team and help them achieve team and personal developmental goals.
• Lead internal and external design reviews where relevant, and supports the Design team in presenting concepts to senior management when needed.
• Responsible for intra and cross-team collaboration, engagement and knowledge sharing.
• Advocates and applies the principles of Psychological Safety that are set at CoE level are adhered to in the team.

The ideal candidate for this role will have

Must have technical/professional qualifications: 

A relevant BA/BSc Degree (e.g. Computer Science, Psychology, User Centered Design (UCD)) or advanced Design certification is a must.

Technical knowledge:

• Knowledge of prevalent development practices, techniques and tools.
• Exceptional understanding of fundamental design principles (typography, layout, grid systems, hierarchy, colour, composition) a must.
• Industry knowledge pertinent to portfolio.
• Strong command of interaction and visual design capabilities.
• Solid and demonstrated knowledge of FIGMA design features and practices.
• Knowledge in Usability Engineering & UXD Methods.
• Working experience with e-commerce platforms, such as Magento.
• Working experience with analytics tools such as Adobe analytics and content squared.
• 7-10 years of experience in Digital Design broken up in the following way:
• 5+ years of experience in the craft and practice of UCD, designing workflows, interactions, and user interfaces for interactive applications on different screens and devices, as well as immersion in user research and testing.
• 2+ years proven track record of leading, guiding, and or mentoring other Designers in delivering successful digital products.

Job Knowledge:

• Immersion and exposure to e-Commerce in the Telecommunication space, and an understanding of Telecomms-specific nuances (e.g. Contract types, deals, etc.) are advantageous.
• Immersion and exposure to e-Commerce Design in other fields outside Telecomms (e.g. Retail, Consumer Electronics, etc.) highly advantageous.
• An understanding of online shopping behavior, persuasive design principles, and a proven track record in building consumer shopping experiences that have delivered tangible retail success across multiple categories and wide variety of products.
• A deep understanding of e-Commerce and retail trends, best practices and industry wide competitive consumer experiences.
• Proven experience in distilling requirements and insights from gathered data points, marketing, cross-channel, etc. and developing these into cohesive and actionable ideas for improving the shopping experience.
• Experience with designing meaningful product Web pages that are supportive of user needs and contribute towards conversion and take up of product.
• Experience in designing for highly transactional mobile channels such as Internet banking, Healthcare account management, Telecoms self-service etc. a must.

Closing date for Applications

• 10 October  2022.