Job Opportunities at Vodacom

Role purpose

Implementation of a CBU/App analytical services framework and strategy to support the reporting requirements of all the business areas within predefined SLA’s. To deliver all required Enterprise reporting, market/competitor intelligence and insights to support the Enterprise management team decision making. To deliver self-initiated insights and campaign reporting to support Enterprise, CVM/direct marketing campaigns & sales leads. To implement and manage a robust digital analytics framework through the use of Tealium and Adobe Stack across Web, Mobile and App. To translate business requirements into analytics specifications that speaks to a variety of languages that can be understood by Web applications, Tealium & Adobe.

Your responsibilities will include:

• Understand the analytical information needs of the business: Proactively lead and identify areas of Enterprise customer behaviour, channel behaviour and commercial base performance (inflow, base, recommitment, outflow) that require understanding. Proactively gather reporting and analysis requests from the business and product owners
• Translate business requirements into analytical implementation specifications that speak in a variety of languages that can be understood by Web applications, Tealium & Adobe.
• Execute owned media campaign ideas into A/B, Multivariate & Experience tests. Use Personalisation and Targeting to optimise conversion rate, provide simplification, optimise drop off rates and drive landing page improvements. Uploading offline data into Target to enable one to one personalised campaigns. Providing solutions to match online and offline data.
• Create compelling actionable insight that significantly improves our knowledge of Digital customer and channel behaviour, and opens new commercially viable opportunities for Churn, Revenue and Margin improvement
• Implementation  of CBU/App analytical services framework and strategy to support all the business areas reporting requirements within predefined SLA’s & managing the resources effectively along with recommendations for reporting technologies
• Delivery of the reporting sets for the consumer business units:
• Responsible for the development of detailed robust Business Analytical models that can be deployed to various divisions within Digital that supports the business sales teams.
• Conducting and facilitating analytics and modelling Delivery of data for campaign targets and sales leads
• Delivery of data extracts to support commissions payments
• Segmentation of Enterprise base to support reporting, campaigns and forecasting
• Provide leadership, planning, technical direction and communication to ensure the required delivery of high quality outputs to meet customer needs in the most cost effective manner
• Revenue uplift and/or savings through CVM improvement initiatives & campaigns/leads
• Management of budget for contractors and CVM/Insight tools & capabilities

The ideal candidate for this role will have:

Must have technical/professional qualifications:

Matric essential 

• Relevant 3 year Qualification IT/BSc/Bcom (Web/Process Improvement/ Information Systems/Informatics/Computer Sciences)
• Minimum of 3 years’ experience essential in a web/digital/telecoms or IT environment with exposure to:
• Javascript 
• Web Page structures
• Basic ITIL Foundation
• Agile Methodologies
• SQL
• Reporting tools such as Qlikview /Adobe/Google Analytics
• Service Management tools such as Remedy/HP Service Desk
• Business requirements specification writing

AND

• Minimum of 5 years’ experience essential in a web/digital/telecoms or IT environment with exposure to:
• Javascript 
• Web Page structures
• Basic ITIL Foundation
• Agile Methodologies
• SQL
• Reporting tools such as Qlikview /Adobe/Google Analytics
• Service Management tools such as Remedy/HP Service Desk
• Business requirements specification writing

Core competencies, knowledge and experience :

Job Knowledge:

• Adobe stack (Adobe Analytics, Adobe Audience Manager, Adobe Target)
• Experience with Digital-based and online information systems 
• HTML and JavaScript for CRO implementation with Adobe Target 
• Experience with a Tag Management System for data layer library creation and Tealium support 
• Adobe Analytics E2E implementation and workspace analysis knowledge
• Python and SQL for tag plan automation and data transformation respectively 
• Knowledge of web best practise usability & accessibility standards
• Analytics, reporting, data analysis & Business Analysis
• Advanced Knowledge of HTML, XML Oracle and Web Design
• Remedy, Jira and Confluence 
• Technical Skills – JavaScript, Oracle SQL,
• ITIL Service Management

Job Related Skills:

• Computer Application Skills
• Presentation Skills and meeting facilitation
• Mobile Technology Aptitude Skills
• Mobile Internet and Web Internet Skills
• Attention to detail and Quality Assurance
• Excellent problem solving skills
• Excellent Proof-reading and QA skills 
• Excellent written and verbal communication and client facing skills
• Excellent telephone skills and social etiquette
• Good logic and time management skills
• Project Management (advantageous)
• Reports creation and Analytics

Closing date for Applications: 10 October  2022. 

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The Portfolio Manager: Web Channels (Vodacom.co.za) is fully responsible for driving customer adoption, consistent conversion rates, revenue uplift and a highly rated customer experience. Additionally, the incumbent is expected to define the overall content strategy, including having the overall accountability of the existing CMS platform (Drupal) and working closely with digital marketing team to ensure channel capability and content support increased traffic, lower acquisition costs and enhanced search rankings. The incumbent is expected to own the web channel strategy to inform user experience and user interface design to help achieve and drive the channel objectives. The successful candidate will own the web channels roadmap and play a critical role for the ecommerce team to achieve its revenue, experience, and growth ambitions by becoming entrenched within the agile development squad and working with counterparts across continents. While the focus is on web, the candidate will need to understand the My Vodacom App strategy and find opportunities to co-create, as well as find and implement synergies and efficiencies between these channels. The role is also expected to work cross-functionally across the CBU environment such as products and services, CVM, Terminals, and the greater sales and distribution teams.

Your responsibilities will include:

Customer Experience

• Ensure customer experience is at the forefront of every decision and integrate UX/UI at the core of CX.
• Listen and ask questions to understand our customers’ needs to inform go-to-market strategy
• Ensure every web journeys create the best in-class customer experience standards, exceeds tNPS, KPIs, whilst keeping content and formats that are relevant and discerning

Web Strategy and execution

• Create overall Web and digital content strategy and obtain organizational buy-in
• Drive delivery of projects and launches to achieve business objectives and growth.
• Create/Run initiatives that improve customer traffic conversion, and satisfaction 
• Commercial ownership of all web objectives and a strong translation into development/capability objectives.
• Able to prioritise channel capability whilst balance overall objectives
• Monetize web traffic by ensuring continuous UX/UI improvements all journeys
• Continuous monitoring of performance through the creation of daily operational reports 
• Vodacom champion for Web channels and able to demonstrate an acute awareness of larger strategic objectives.
• Work closely with the Agile squads and be able to challenge existing norms and practices to deliver operational objectives on time, and on standard. Ability to prioritise, and or manage the squad deliverables. This includes logging operational/remedy tickets via JIRA. 
• Obtain buy-in across the organization and work closely with the Product, Segment, CVM, Financial services, Digital lifestyle services, and Fibre teams to drive digital-first propositions. 
• Work with all business units to ensure the web is included in future product plans. Ensure we deliver on their requirements.
• Remove operational and execution barriers.

The ideal candidate for this role will have:

Must have technical/professional qualifications: 

• Minimum of a Bachelor’s Degree in business or information systems areas (essential)
• MBA (preferable)
• 8 years’ relevant experience with Digital Sales and Digital product management (essential), inclusive of:
• 5 years; relevant experience in the telecommunications industry (essential)
• Digital marketing experience (essential)
• 2 years; leadership/ managerial/ supervisory experience (essential)
• Experience working with web analytics tools (essential)

Core competencies, knowledge and experience:

• Proficient in Agile Scrum and working within an Agile squad
• Proficient in digital marketing with a focus on performance marketing and search
• Customer obsessed with a deep seeded knowledge of user experience
• Innovation focused
• Problem solver
• Self-motivated and driven
• Communication and negotiation skills
• Strong conflict resolution skills

Closing date for Applications: 10 October  2022. 

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Role purpose

As a User Experience (UX) Design Leader, you help define and drive the future of Vodacom’s growing design practice. In this role you will collaborate with digital leaders (UX, Engineering, etc.) or other feature teams and create innovative growth-driving experiences on Vodacom’s eCommerce platforms.

Your responsibilities will include

• The Consumer wing of the business is the largest in the organization, the Web Consumer DL therefore has the very important task of setting e-Commerce guardrails for the entire Vodacom website, that will be consumed by other parts of the business.
• Directly responsible for the experience quality and innovation of the solutions being formulated within the eCommerce Design team.
• Articulates the problems to be solved, and directs the experience design team towards possible tools and methodologies in solving them.
• Ensures that guardrails, standards and process governing the Design CoE are applied and executed within the team.
• Represents the Design function in stakeholder interactions, removing all possible impediments for Designers in the team, including handling courageous conversations.
• Maintains and ensures the integrity of the Vodacom Design Language, and ensures this is applied within the team.
• Drives decision-making around pattern selection for design pattern libraries based on professional knowledge and understanding of usability issues and best practices.
• Responsible for intra-divisional collaboration with others within the company's user experience community to ensure a cohesive experience across all teams, mentor Designers in team and help them achieve team and personal developmental goals.
• Lead internal and external design reviews where relevant, and supports the Design team in presenting concepts to senior management when needed.
• Responsible for intra and cross-team collaboration, engagement and knowledge sharing.
• Advocates and applies the principles of Psychological Safety that are set at CoE level are adhered to in the team.

The ideal candidate for this role will have

Must have technical/professional qualifications: 

A relevant BA/BSc Degree (e.g. Computer Science, Psychology, User Centered Design (UCD)) or advanced Design certification is a must.

Technical knowledge:

• Knowledge of prevalent development practices, techniques and tools.
• Exceptional understanding of fundamental design principles (typography, layout, grid systems, hierarchy, colour, composition) a must.
• Industry knowledge pertinent to portfolio.
• Strong command of interaction and visual design capabilities.
• Solid and demonstrated knowledge of FIGMA design features and practices.
• Knowledge in Usability Engineering & UXD Methods.
• Working experience with e-commerce platforms, such as Magento.
• Working experience with analytics tools such as Adobe analytics and content squared.
• 7-10 years of experience in Digital Design broken up in the following way:
• 5+ years of experience in the craft and practice of UCD, designing workflows, interactions, and user interfaces for interactive applications on different screens and devices, as well as immersion in user research and testing.
• 2+ years proven track record of leading, guiding, and or mentoring other Designers in delivering successful digital products.

Job Knowledge:

• Immersion and exposure to e-Commerce in the Telecommunication space, and an understanding of Telecomms-specific nuances (e.g. Contract types, deals, etc.) are advantageous.
• Immersion and exposure to e-Commerce Design in other fields outside Telecomms (e.g. Retail, Consumer Electronics, etc.) highly advantageous.
• An understanding of online shopping behavior, persuasive design principles, and a proven track record in building consumer shopping experiences that have delivered tangible retail success across multiple categories and wide variety of products.
• A deep understanding of e-Commerce and retail trends, best practices and industry wide competitive consumer experiences.
• Proven experience in distilling requirements and insights from gathered data points, marketing, cross-channel, etc. and developing these into cohesive and actionable ideas for improving the shopping experience.
• Experience with designing meaningful product Web pages that are supportive of user needs and contribute towards conversion and take up of product.
• Experience in designing for highly transactional mobile channels such as Internet banking, Healthcare account management, Telecoms self-service etc. a must.

Closing date for Applications

• 10 October  2022.