Vendor Relations Co-ordinator at HomeChoice Holdings Limited

Description

The ideal candidate for this role will be responsible for onboarding suitable Vendors in accordance with Homechoice requirements while administrating, recording and reporting on various key performance indicators for both internal and external stakeholders.

What you will love doing in this role

Merchandise Vendor Onboarding

• Own and execute the operational onboarding of Merchandise Vendors
• Business owner for the Vendor Manual "guide to doing business with HomeChoice" and associated onboarding documents
• Maintaining compliance status of onboarded Vendors

Vendor Chargeback and Coaching Programme

• Own and execute all aspects of Vendor Penalties including levying / wavering, identification, verification, issuing, negotiation and tracking to completion.
• Annual review of penalty structure
• Deep dive and correction to identify process gaps leading to deficiencies in operational excellence and both Vendor and Customer experience
• Business owner for the Vendor Manual "guide to doing business with HomeChoice" and associated documents

Vender Scorecard

• Define scorecard evaluation criteria on a continuous basis according to business strategy and need
• Develop and maintain a scoring methodology, communicate expectations and obtain buy-in
• Gather and analyze data
• Assign scores and provide feedback
• Monitor metrics to identify opportunities for improvement
• Collaborate with Merchandise on metrics and performance goals

Reporting and Analytics

• Reporting on inter alia  Supply and Delivery Infringements / Infringements by type and category / Penalties, Waivers and Chargebacks / Onboarding lead-times / New Vendor status

Projects

• As per business requirements

Support for Inbound Planner

• Provide relief for Inbound Planner activities during periods of absence

Requirements

What we will love about you

• Communication and influence
• Team Leadership
• Delivering Quality Results
• Problem Solving
• Critical Thinking 
• Uses multiple actions to persuade
• Plans and organizes activities across projects or multiple disciplines
• Acts consistently with vision and aligns team processes to ensure collaboration
• Continually improves team performance and quality of work
• Understands how to analyze basic relationships/problems within in the business unit

What you’ll need to do this role

• Diploma (Minimum)
• Drivers License
• 2-4 years’ experience