Visa Consulting and Analytics - Digital Manager at Visa

Job Description

The Visa Digital Consulting Manager will support the Visa Consulting Digital Service line by providing digital consulting support and projects to VISA's key clients across Sub-Saharan Africa (SSA) markets. The main objective of the role is to help deepen client relationships and optimize client performance by helping them design and assess their digital strategy, implement initiatives around their digital channels and in general capture the full potential from customers engaging on digital channels..

Principal Responsibilities/Key Results Area

The Digital Manager, will support the delivery of digital offerings to our clients in the sphere of Digital Strategy, Digital Acquisition, Digital Spending, Digital Experience Design and Optimization including but not limited to the following:

• Using VISA and external data to analyze client needs across the focus markets and identify opportunities for consulting assignments with VISA’s key clients

• Support in the development of project pitches and secure new consulting assignments with clients, as well as "re-engagements opportunities" via a consultative sales approach in focus markets under the guidance of the Digital consulting lead

• Deliver Consulting projects. Resolve complex strategic problems. Synthesize and manage complex project structures when required. Manage, facilitate and implement consulting services and meet client's business targets (assignment objectives, project scope, budget, paperwork, external consultants' supervision and project delivery). Work closely with other VISA groups, including Product, Marketing etc., to ensure a seamless Consulting experience in the countries of focus

• Where appropriate, support work with designated practice areas globally to incorporate best practice, source analytical or other services and leverage global consulting solutions

• Support thought leadership and knowledge sharing regarding digital themes and the future of payments

• Support the overall strategy and growth for the Digital Service Line

Key Competencies

A well-qualified candidate will have broad and deep expertise in Digital with primary focus – but not limited to – digital strategy and transformation, digital acquisition, knowledge of digital payments and digital channels. Key elements to assess his/her candidacy will include expertise on the following topics:

• Business needs of issuers, acquirers and merchants in Digital, e.g., strategy, acquisition, customers and channels full potential, innovation, mobile platforms, digital ecosystems, mobile money, etc.

• Best practices to meet customer needs across the customer lifecycle and in terms of digital channels engagement

• Industry trends, such as evolving economics of payments, increasing digitalization and development of digital channels, emerging of ecosystems, increasing use of advanced analytics and other technologies in payments, changing regulatory environment, adoption of open banking globally, etc.

• Fintech & Digital native players, including where they play across the value chain of banking (and payments specifically) and their relative strengths and weaknesses vs. competitors

• At least 7 years of solid experience in the following areas: customers acquisition on digital channels, digital transformation, digital channels development and optimization, digital marketing, digital strategy

• Strong facilitation skills

• Experience should be gained within a top-tier bank or the financial services practice of a top-tier consulting firm. A combination of regional and global experience strongly desired.

• Deep consulting skills and client engagement capabilities. Advanced client contact and presentation skills. Credibility with clients and working teams and diplomatic skills to extract desired outcomes. Comfortable interacting with and presenting to senior management of clients and VISA.

• Highly analytical with advanced PowerPoint skills and Excel skills.

• Superior project management skills. Fluent communicator

• Must have financial acumen and commercial awareness skills.

• Results driven, flexible and both internally and externally customer focused.

• Able to travel frequently and work on client site for extended periods across SSA.

• Self-motivated and able to use own initiative with limited direction.

• Strong teamwork and collaboration skills with the ability to work effectively with inter- disciplinary groups.

• Ability to work in a multi-cultural environment.

• Fluency in English mandatory

Qualifications

Key Competencies

A well-qualified candidate will have broad and deep expertise in Digital with primary focus – but not limited to – digital strategy and transformation, digital acquisition, knowledge of digital payments and digital channels. Key elements to assess his/her candidacy will include expertise on the following topics:

• Business needs of issuers, acquirers and merchants in Digital, e.g., strategy, acquisition, customers and channels full potential, innovation, mobile platforms, digital ecosystems, mobile money, etc.

• Best practices to meet customer needs across the customer lifecycle and in terms of digital channels engagement

• Industry trends, such as evolving economics of payments, increasing digitalization and development of digital channels, emerging of ecosystems, increasing use of advanced analytics and other technologies in payments, changing regulatory environment, adoption of open banking globally, etc.

• Fintech & Digital native players, including where they play across the value chain of banking (and payments specifically) and their relative strengths and weaknesses vs. competitors

• At least 7 years of solid experience in the following areas: customers acquisition on digital channels, digital transformation, digital channels development and optimization, digital marketing, digital strategy

• Strong facilitation skills

• Experience should be gained within a top-tier bank or the financial services practice of a top-tier consulting firm. A combination of regional and global experience strongly desired.

• Deep consulting skills and client engagement capabilities. Advanced client contact and presentation skills. Credibility with clients and working teams and diplomatic skills to extract desired outcomes. Comfortable interacting with and presenting to senior management of clients and VISA.

• Highly analytical with advanced PowerPoint skills and Excel skills.

• Superior project management skills. Fluent communicator

• Must have financial acumen and commercial awareness skills.

• Results driven, flexible and both internally and externally customer focused.

• Able to travel frequently and work on client site for extended periods across SSA.

• Self-motivated and able to use own initiative with limited direction.

• Strong teamwork and collaboration skills with the ability to work effectively with inter- disciplinary groups.

• Ability to work in a multi-cultural environment.

• Fluency in English mandatory

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.