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  • Posted: May 14, 2021
    Deadline: Not specified
  • The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 95,000 people, has production facilities in 18 countries and sells its products ...
    Read more about this company


    Volvo Action Service Coordinator (Student)

    The Main Purpose of the job is to ensure efficient communication and activities between all parties involved in a breakdown. The parties involved are the customer, driver, home dealer, repairing dealer and market

    Reporting: This position will report to the Team Manager
    Job Objectives

    • To handle the full breakdown process in the required languages for all products supported within the department and according to the procedures.
    • To assure a proactive follow-up on open cases via the monitor info Standards and take over cases at the beginning of a shift.
    • To secure the financial arrangements related to a breakdown according to warranty, soft products and financial routines, answer questions of customers and dealers regarding these topics.
    • To escalate cases according to the escalation process.
    • To use the acquired technical understanding to communicate with all parties in a correct and clear way.
    • To participate actively in continuous improvement activities.
    • To develop and maintain a proactive working relationship with all employees and customers of all Volvo Group companies.
    • To take an active participation within the departmental team meetings (daily, monthly and Info sessions).

    Education & Job Experience

    • Matric
    • Call centre experience would be advantageous

    Job Knowledge & Skills

    • Computer literate, MS Office (Word, Excel, PowerPoint)
    • Good command of English language
    • Strong organizational and time management skills
    • Team player
    • Service orientation
    • Critical Thinking

    Key Competencies

    • Excellent verbal and written communication skills
    • Team player with an ability to communicate with people at all levels across the business

    Method of Application

    Interested and qualified? Go to Volvo Group on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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