WAN Network Engineer L1 at NTT Ltd.

Your day at NTT DATA

• The Network Engineer is a seasoned subject matter expert, responsible for designing, implementing, maintaining, and optimizing company network infrastructure to ensure efficient and secure communication.
• This role involves collaborating with cross-functional teams to support networking needs and plays a critical role in ensuring network reliability, performance, and security.

Key Roles and Responsibilities

• Identify problems and errors prior to or when they occur
• Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
• Investigate first line incidents assigned and identify the root cause of incidents and  problems
• Report and escalate issues to 3rd party vendors
• Fulfil approved requests following agreed procedures
• Provide telephonic or chat support to clients when required
• Follow the required handover procedures for shift changes to ensure service continuity
• Report and escalate incidents where necessary
• Ensure the efficient and comprehensive resolutions of incidents and requests
• Proactively identify opportunities for work optimisation
• Update existing knowledge articles or create new ones
• Identify opportunities for work optimisation including opportunities for automation of work, request fulfilment, incident resolution and other general process improvement opportunities.

Knowledge, Skills and Attributes

• Demonstrate excellent attention to detail
• Demonstrate good written and verbal communication skills
• Ability to plan activities well in advance, and considers possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurised environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey

Academic Qualifications

• Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Experience

•  2–4  year’s work experience
• At least 2 years’ experience in administering and troubleshooting network infrastructure devices

Qualifications and certifications?

• Up to date and relevant ITIL certification (Foundation Level)
• CCNA
• CCNP Advantageous
• Cisco IOS
• Wireless Knowledge
• SDWAN experience advantageous.
• Routing
• LAN – WAN
• Experience with Networking