Work Order Clerk at U.S .Department of State

Duties

• The incumbent reports to the General Services Office (GSO) Housing Supervisor, working under the supervisor’s direction to determine work priorities.  The incumbent is a primary point of contact for all routine, emergency and preventive maintenance work orders and requests for services and assures distribution to the appropriate entity for action.  The incumbent is a key customer service representative for the GSO Housing section, communicating with personnel from all levels within the Embassy.   

Qualifications and Evaluations
Requirements:
EXPERIENCE:  

• A minimum of two (2) years of office administrative/clerical experience in a customer-service office is required.

Education Requirements:

• Completion of secondary school (matric) is required.

Evaluations:

• Post may choose to add the phrase “This may be tested” after a language, skill, and/or ability.  Review the VA template for specific information.
• LANGUAGE:  Good working knowledge speaking/reading/writing of English is required.  (This will be tested).
• Good working knowledge of a second host country language also required in order to communicate well with vendors. 

SKILLS AND ABILITIES: 
Must be a visionary, forward thinker, and quick understudy with an aptitude to learn so he/she can anticipate the needs of the office and those individuals he/she supports.  Must have excellent interpersonal skills and be able to handle a large workload and multiple tasks simultaneously. Must be organized, methodical, decisive, and have professional telephone skills.  Must have strong computer skills, able to use the Microsoft Office Software Suite (Word, Excel, Power Point, etc.). Must have good typing skills to write memos, populate spread sheets, and perform data entry.  Ability to translate documents from host country language into English or English to host country language.  Must have excellent filing skills to keep track of current and historical information, including documents that must be kept in the maintenance library. Must have a keen aptitude to work independently, have impeccable integrity, strong initiative, good judgment and must maintain confidentiality.  Must know basic math, capable of handling currency and working a balance sheet; must know how to set up and maintain a filing system. Must be customer service oriented, able to handle difficult customers with tact.