Workshop Manager: Drifters and Components- M3 at Sandvik

The Role

• As a Drifter and Component Workshop Manager at Sandvik Mining and Rock Solutions, you'll lead our workshop operations to ensure efficient service delivery, foster contract growth, maintain strong customer relationships, and manage resources and personnel. Your role is crucial in ensuring the reliability, safety, and efficiency of equipment maintenance and servicing. You'll lead teams, optimize technical processes, and drive equipment performance and productivity while spearheading continuous improvement initiatives for enhanced service quality and operational excellence.

Main Responsibilities: 

• Manage maintenance work, implement corrective actions, seek cost reductions, utilize asset management tools, and generate reports for dissemination to the relevant stakeholders.
• Generate reports on KPIs, analyze data, and communicate results effectively.
• Oversee spare parts inventory, manage stock levels, and ensure timely availability of critical components.
• Implement quality assurance processes, conduct inspections, and ensure compliance with standards.
• Identify process improvement opportunities, analyze data, and implement best practices.
• Communicate effectively with customers, internal departments, and external partners.
• Address customer needs and provide sales solutions.
• Lead and develop a team by establish performance agreements, creating learning opportunities, and providing coaching.
• Develop and manage the service operations budget, control costs, and maximize profitability.
• Monitor compliance to safety regulations, implement safety protocols, and foster a culture of safety.

Minimum Requirements: 

• Grade 12 / Equivalent qualification
• National Diploma in Mechanical/Electrical Engineering or similar (NQF Level 6)
• Degree in Mechanical/Electrical Engineering or similar (NQF Level 7) (advantageous)
• Trade certificate of competence (advantageous)
• Minimum 5 years supervisory and/or managerial experience
• 5 years equipment maintenance
• Experience in budgeting and forecasting
• Experience in production planning
• Excellent verbal and written communication.
• Basic understanding of project management principles.
• Safety focus
• Customer service orientation
• Physical and medical ability to function in a mining environment.
• Valid driver’s licence