Workshop Specialist -S4 at Sandvik

The role

• Responsible for providing quality technical support and for developing the technical competencies of internal and external customers related to Rebuilds on Sandvik Assets.

Key Performance Areas

• Provide technical support to end users, operators, and service personnel.
• Provide relevant feedback to Product Support Managers to enable improvements to the equipment or its operation.
• Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements.
• Review spare parts recommendations with Parts BLM organization.
• Submit Strategic Stock Requests
• Provide information on accuracy of Machine Life Operating Costs (MLOC) to PSM
• Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the Warranty Analyst.
• Support for Projects division.
• Provide on-site technical assistance to resolve issues.
• Root Cause Failure Analysis
• Customization and Improvements to Service Job Plans
• Ensure Continuous Improvement regarding rebuild performance at Asset Agreements
• Effective management of quotations and invoicing for work done.
• Effective Customer Relations
• Producing rolling forecast, budget and weekly targets
• Financial and Budgetary reviews and reports
• Continuous needs analysis (internal & external)
• Manage profit margins and invoicing of all cost as per contract

Profile Required

• Grade 12/N3 Technical Qualification / Equivalent qualification
• Relevant Trade Certificate accompanied by POE.
• English proficiency
• Advanced Computer literacy
• Strong Electrical background
• 5 years’ experience of Operational, Maintenance and Engineering aspects of rebuilds.
• 5 years trackless mining experience