X2 Specialist: Telesales / Call Centre Sales at Motus Aftermarket Parts

Job Description    

• Alert Engine Parts is searching for a dedicated and motivated ,hardworking  Specialist:Telesales to join the branch in Pretoria.
• The purpose of this position is to enhance the branch sales and ensure that the branch sales growth objectives are always achieved.  
• Furthermore, grow new business and provide after-sales service to existing customers

Specific Role Responsibilities    

• Manage customer sales and ensure that optimal customer potential is achieved.
• Plan, forecast, report on sales potentials by customer to management.
• Report all competitor pricing and activities to management.
• Report all customer information regarding delivery, tele sales and accounts issues to management.
• Achieve revenue targets and ensuring that new business is generated by growing customer base and increasing market share in the geographical area of responsibility.
• Build and maintain friendly customer relationships.
• Assist all other departments (Sales, Accounts, Despatch, Warehousing, Receiving and Technical) to ensure good co-operation within the company.
• Analyse customer’s buying patterns and provide reasons for increase or decline in customer sales.
• Take ownership in resolving customer queries.
• Implement marketing projects and market new products to customers.
• Report on marker trends.

Qualifications and Experience    

• Matric
• Extensive knowledge internal ‘’Combustion Engine’’
• Extensive experience in a Sales and Marketing environment within the  automotive industry.
• Minimum of 10 years’ experience in a Telesales environment Related - Spares/Motor/Engine parts
• Must have a valid driver's license- Essential
• Thorough knowledge of the geographical area of responsibility.
• Must be prepared to travel.
• Extensive knowledge of the operations of an Internal Combustion Engine.
• Technical/Mechanical background- Desirable
• Product Knowledge

Skills and Personal Attributes    

• Must have good communication skills and present themselves in a professional manner.
• Be a good team player and must be a goal driven.
• Proficient in Microsoft Excel and Word Document.
• Honest and show integrity
• Clear criminal record.