Yes Opportunity - Contact Centre Agent - Cape Town at TFG (The Foschini Group)

Job Description

• Enter the job market and get a life-changing first working experience in our exciting retail Call centre environment.

Tick the boxes below and you might just get a YES from us!

• Aged between 18 to 29 years old
• Matric (Preferable)
• Available and willing to work a fixed term 12 month contract
• Should not have been employed permanently with a single employer continuously for more than 1 year
• Should not be studying full time in the year of employment (April 2024 - April 2025)
• Should not have participated or been registered on the YES programme before
• Transportation for the applicants own account (if applicable)

Responsibilities:  

• Being an ambassador for our brand and offering amazing Customer experience. 
• Exceed Customer expectations by identifying and providing them with the best possible solutions. 
• Actively keeping track of sales performance against target. 

Qualifications: 

• Grade 12 (Matric) 

Skills:  

• Passionate about people is a must. 
• Target driven and experience focused. 
• Being an ambassador for our brand and offering amazing Customer experience. 
• Exceed Customer expectations by identifying and providing them with the best possible solutions. 
• Actively keeping track of sales performance against target. 
• Selling a diverse product range and keeping up to date with the latest décor and fashion trends. 
• Searching out opportunities for making new sales. 
• Assist with replenishing of stock to ensure the store is ready for our customers at all times. 

Competencies and behaviours for success:  

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. 
• Effectively building formal and informal relationship networks inside and outside the organization. 
• Building strong customer relationships and delivering customer-centric solutions. 
• Making good and timely decisions that keep the organization moving forward. 
• Anticipating and adopting innovations in business-building digital and technology applications. 
• Creating a climate where people are motivated to do their best to help the organization achieve its objectives. 
• Making good and timely decisions that keep the organization moving forward. 
• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. 
• Good verbal/ written communication skills and good organisational skills 
• Strong organizational and planning skills 
• The ability to multi-task in a fast-paced environment 
• The ability to work independently 
• The ability to take initiative 
• A high level of attention to detail