Azuka Telecoms was born out of 25 years’ worth of passion and experience in the Contact Centre business, and with the recent, and constantly evolving, Omni Channel Communications Platforms added into the mix.
Based on a wealth of knowledge covering the global Contact Centre industry, we have identified a number of areas where businesses are "feeling pain” and aren't able to find a simple and cost-effective resolution.
To ensure our clients remain at the forefront of their industries Azuka has partnered with two companies, to provide Innovative and Cost effective Platforms:
1. Kalija Global - A development company based in Mauritius that provides the Smartz range of products:
a. Smartz Contact - A complete Cloud based contact centre application, providing complete Inbound and Outbound functionality along with ease-of-use. It has the ability for staff to administer all aspects of the Contact Centre and PABX system from a single front-end application
b. Smartz Chat - An omni channel communications platform which enables users to have a central point of contact with their clients and staff, replacing traditional communication methods, emanating from multiple sources such as Facebook, Twitter, WebChat and Short text messages.
c. Smartz Human Asset Management - A comprehensive web-based application leveraging the entire management of Human Resources in a company. This System empowers your business with all the required tools to proactively control the business processes related to human resource management.
2. Sisense - Simplifies business analytics for complex data with an end-to- end platform that empowers business users to prepare and analyze both large and disparate datasets. By enabling easy data mash-up, Sisense delivers analytical insights on complex data that is immediate, comprehensive and autonomous, all for a lower TCO.
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