Address144 Bram Fischer Drive, Randburg, South Africa
About MultiChoice
MultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business ("DStv"), which has been in operation since 1995. Other businesses in the group are; M-... read moreNet (delivers thematic channels and exclusive content to DStv subscribers) and SuperSport (provides comprehensive coverage of local and global sport). DStv Media Sales (commercial airtime sales and on-air sponsorship), DStv Mobile (mobile television content and services), MWEB (internet service provider), DStv Online (delivering entertainment content and services from the MultiChoice family to customers via breakthrough technologies), Commerce Zone (e-procurement solutions) and Smart Village (gated community services) also form part of the group. MultiChoice's involvement in South Africa goes beyond it's core business. Through its corporate social investment, the company actively participates in social transformation and, through technology, enables individuals and communities to help themselves.
Key Performance Objectives
Tasks
Strategy Execution
Plan, execute and monitor all schedule execution related activities at both Argus and Samrand - in line with the Business Unit strategy
Key Performance Objectives
Analytics, Automation and Engineering
Perform complex user journey analysis using standard funnels, machine learning, and process mining techniques to understand cu
Key Performance Objectives
Managing Selected Categories
For the selected categories:
Define and Implement Category Management Approach; Develop overall category vision and strategy in line
Key Performance Objectives
Tasks
Product Management
Set out and keep up to date the Vision for Connectivity Products
Create and manage the Product Roadmap in close collaboration with Chi
Key Performance Objectives
Tasks
Process Improvement & Operational Support
Analyze existing Internet operational processes to identify gaps, inefficiencies or bottlenecks.
Deve
Key Performance Objectives
Tasks
Operational Delivery
Oversee the planning, execution, and delivery of digital projects, ensuring alignment with business objectives.
Manage the full proj
Key Performance Objectives
Tasks
Operational Leadership
Manage service levels on shift by ensuring adherence to planned schedules.
Resolve and/or escalate operational challenges that cou
Tasks
Customer Relations
Effortless Customer Experience Delivery
Ensure delivery of customer service objectives.
Own & resolve customer issues as comprehensively as possible on
Key Performance Objectives
Tasks
Operations Management
Drive day-to-day operational performance in accordance with Customer Care objectives.
Manage service levels and ensure that planned
Key Performance Objectives
Tasks
Strategic Base Management
On-going development and implementation of customer value management programmes for DStv Internet ensuring value incr
Key Performance Objectives Controls, Governance & Policies
Responsible for the development/creation, implementation and maintenance of system of robust controls, procedures and p
Key Performance Objectives
Operational Delivery:
Participates in pre-product discussions with stakeholders
Suggests product requirements for existing technologies
Contributes to product p
Key Performance Objectives
Governance and Compliance
Ensure enforcement of the Company processes and policies with team members
Adherence to the milestone driven hybrid process & polici
Key Performance Objectives
Support Finance and General Accounting operations and External Reporting
Month end
Synergy month end procedures
Responsible for providing financial data and ca
Key Accountabilities:
Digital Journey Mapping
Design and document end-to-end digital customer journeys, ensuring alignment with business goals and customer needs.
Collaborate with cross-fun
Key Accountabilities:
Integration management
Work closely with external partners and internal teams to ensure the smooth integration of partner services into MultiChoice’s streaming pro
Personal Assistance
Analyze monthly and weekly plans and determine required amount of meetings, logistics, attendees, etc.
Produce documents, briefing papers, reports and presentations, etc. a
