QUALIFICATIONS:
Gr 12 / Matric / NQF level # 4 secondary education qualification
Marketing diploma / business administration diploma on NQF level # 5 or equivalent in a sales / service re
Roles & Responsibilities:
Managing incoming calls and customer service enquiries
Capture Customer orders and follow through from start to end to ensure that customers orders are met OTIF
What You'll Do
Mitigate risk associated with you account set to improve Gross Revenue Retention.
Manage relationships with key stakeholders within a large volume account set.
Understand
Job Description
To provide a proficient reception function and create a positive introduction for the customer by putting them at ease, identifying their specific requirements and direct custome
Description
Contact Centre
Answer phones to respond to all inquiries made by SACAA clients. Must be able to handle 50- 70 incoming calls per day.
Track all customer inquiries in the a
What You’ll Do:
Be the first point of contact for prospective students and families, handling calls and emails professionally and warmly.
Guide potential students through the enquiry and
You Bring:
Customer Service.
Minimum 1-year call center experience in a team leader role.
1 years’ experience in a fast – paced customer support environment
Experience working
You Bring:
1 Year Contact Centre Management Experience
Customer Service Experience
Contact Centre Dialer System Knowledge
Matric
A Bonus to have:
Diploma/Degree
Sports Betting
Responsibilities:
Provide support, assistance and resolution in line with the iStore trading hours
Achievement of targets
Adherence to contact centre processes and procedures
Handle compla
As part of our exciting growth, we are currently seeking a Client Service and Retention Team Leader. The successful candidate will manage a team of Client Service and Retention Consultants, wi
Key Purpose
To take inbound calls, assist Africa Health Insurance members with queries and ensure first time resolutions or refer them to the appropriate area for resolution.
Key Outputs
Job Objectives:
To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
To consult
About you
Customer Service at OneDayOnly includes a group of mega-skilled, self-motivated, all-round lovely humans that are united in bringing sweet resolutions to the lives of South Africans, ever
Role Purpose
The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs.
Do
S
Role Purpose
The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs.
Do
S
POSITION PURPOSE
Responsible for providing excellent and effective client service on all systems that Broll FM Division may use or acquire. As a Call Centre Agent – you are responsible for
Description
Drive customer centricity by ensuring that the processes and the teams deliver on the desired customer experience.
Requirements
Key responsibilities:
To ensure the SLA Ta
Purpose:
Provide strategic advice to the CoE, translating the organisational strategy into operational and service delivery objectives, implementing the Manifesto and constitutional
A customer care agent serves as a mediator between customers and companies. They assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. As a customer care person, you have to be able to resolve customer complaints via phone, email, mail, or social media, use telephones to reach out to customers and verify account information, greet customers warmly and ascertain problem or reason for calling, cancel or upgrade accounts, assist with placement of orders, refunds, or exchanges, advise on company information, take payment information and other pertinent information such as addresses and phone numbers.
Customer care jobs are usually advertised on myjobmag.com. Check our job publications in fields like customer service job openings etc. plus their online equivalents. Undertaking relevant sector/company search, and reading our job/career tips are essential.