WHO WE ARE LOOKING FOR:
A dedicated, resourceful and energetic team leader to work from our state-of-the-art office in Durban, Umhlanga. The right candidate has a positive, can-do attitude and a fa
KEY OUTCOMES
Determines service centre operational strategies by conducting:
Assessments
Performance Review
Capacity Planning
Productivity Quality
Customer service s
Description:
The professional interaction of all customers to ensure the accurate processing of all transactions and administration of cellular, credit and lay-by offerings to meet set targets.
Job description
Key roles and responsibilities:
Control Centre Duties and Functions
Provide effective control centre services as per the agreed strategic objectives and targets.
Job description
Key roles and responsibilities:
Conduct Control Centre Duties and Functions
Provide effective emergency control centre services that ensures team and agent level resp
You Bring:
7+ years Contact Centre Management experience
5+ years Head of Operations experience
5+ years’ experience with Contact Centre software suites
Minim
You Bring:
6 Months to 1- year within sales, promotions, or marketing.
What You’ll Do for The Brand:
Customer Service: Assist clients with opening accounts and all betting queri
You Bring:
6 Months to 1- year within sales, promotions, or marketing.
What You’ll Do for The Brand:
Customer Service: Assist clients with opening accounts and all betting queri
Career Benefits
Free Adviser Academy Learning Programme which will qualify you to operate as a Personal Financial Adviser. Payment of a Living Allowance during the first three months of completing
Role overview
The role at a glance is about championing our valued customers to achieve their life time goals by identifying their financial needs, providing sound financial advice, recommending a
Career Benefits
Free Adviser Academy Learning Programme which will qualify you to operate as a Personal Financial Adviser.
Payment of a Living Allowance during the first three months of compl
Specific Responsibilities
Responsible for the sales and management of all group bookings of 7 rooms or more that do not require catering (with the exception of breakfast).
This also includes t
s
The key focus of this role will amongst others include collecting overdue installments, negotiation of payoff deadlines, and investigation and resolution of discrepancies
RESPONSIBILITIES
Responsibilities:
Provide support, assistance and resolution in line with the iStore trading hours
Achievement of targets
Adherence to contact centre processes and procedures
Handle compla
Duties and Responsibilities:
Daily tasks will involve calling potential customers via outbound calls.
Guiding clients towards a purchase with your persuasive charm.
Cold Calling.
Experi
Job Knowledge, Skills and Experience
A diploma in Library or Information Science, Knowledge Management, Anthropology, Sociology, Heritage or Cultural Management, African Studies, Food Technology
Key Responsibilities:
Liaise with suppliers and prepare transport plans
Allocate freight orders and drive process efficiency to ensure customer satisfaction
Understand and meet customer requ