Active Jobs at Dream Hotels & Resorts

Job Overview:

• The Dream Ambassador is the key point of contact between Olifants River Lodge and their clients: answering queries, offering advice, providing solutions and introducing new services.
• Their work includes full account management - scheduling sales calls, demonstrating and presenting products with the key mandate of revenue generation for Olifants River Lodge within a prescribed area and market segments.

Key responsibilities:

• Develop and maintain strong trade relationships with clients in Mpumalanga and nationally through face-to-face meetings, calls, and digital interactions.
• Responsible for the creation and management of quotations, payment tracking, invoice accuracy and administrative coordination.
• Negotiate pricing to the benefit of both the customer and Olifants River Lodge.
• Conduct a minimum of 25 in-person sales calls monthly, including site inspections and educational visits.
• Confirm quotations and coordinate all event details with clients, ensuring décor, technical setup, and room allocations are ready on the event day.
• Represent the lodge at trade shows and industry networking events.
• Manage the CRM (VTiger) system by updating client data, leads, and interactions accurately.
• Oversee the complete sales process, ensuring maximum client engagement and spend.
• Follow up on quotes, organise educational visits, and host site inspections.
• Achieve key performance targets (OKR), including conversion rates and revenue growth.
• Expand market share in segments such as corporate, government, and niche markets, which includes school and churches.
• Collaborate with the Resort Custodian and Sales Leads to design and implement sales strategies.
• Submit monthly sales reports detailing activities and insights, via VTiger.
• Provide market feedback to enhance cross-selling, product positioning, and client satisfaction.
• Promote the lodge’s value proposition and contribute to a culture of innovation and growth 

Theoretical Knowledge and Qualifications:

• Grade 12
• Relevant diploma or Certificate in the Industry or Sales field would be beneficial
• Minimum of three years industry related experience
• 3 years and account management experience essential

Closing date

• 29 Aug 2025

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Overview

• Finfoot Lake Reserve, a proud member of the Dream Hotels & Resorts group, is seeking a talented and experienced Chef de Partie to join our team. Nestled within the Greater Pilanesberg area, Finfoot Lake Reserve offers a diverse range of activities and exceptional service to our guests.
• We are committed to our vision of creating extraordinary travel experiences and making a positive impact on the local community.

Responsibilities

• Station Management:  Oversee a specific station in the kitchen, such as the grill, sauté, pantry, pastry, or sauces. Manage all aspects of the station, including food preparation, cooking, plating, and presentation.
• Food Preparation:  Prepare and cook dishes according to established recipes, standards, and quality guidelines. Ensure all dishes leaving the station meet the required quality and presentation standards.
• Team Coordination:  Work closely with the kitchen team to coordinate the preparation and cooking of dishes during service times. Communicate effectively with team members to ensure a smooth workflow and timely delivery of orders.
• Training and Supervision:  Train and supervise junior kitchen staff assigned to the station. Provide guidance, instruction, and support to ensure effective performance.
• Quality Control:  Maintain high standards of food quality, taste, and presentation. Conduct regular quality checks on ingredients, dishes, and final plating.
• Inventory Management:  Monitor and manage inventory levels for ingredients, supplies, and equipment specific to the station. Place orders, rotate stock, and minimise food wastage.
• Adherence to Food Safety Standards:  Ensure compliance with food safety and sanitation standards. Follow proper hygiene practises, food handling procedures, and kitchen safety protocols.
• Menu Development: Contribute to menu development by suggesting new dishes, creating specials, or refining existing recipes within the station's scope.
• Problem Solving:  Think quickly on your feet and resolve any issues or challenges that arise during service, such as managing unexpected rushes, adjusting recipes, or addressing kitchen equipment malfunctions.

Qualifications

• Culinary Education:  Degree or certification in culinary arts.
• Health and Safety Certification:  Knowledge of food safety regulations and sanitation standards - Advantage
• Creativity:  Demonstrated creativity in menu development and staying updated on culinary trends.
• Communication Skills:  Effective communication with kitchen staff, suppliers, and customers.
• Business Acumen:  Basic understanding of budgeting, cost control, and inventory management.
• Flexibility:  Ability to adapt to changing circumstances and unexpected challenges.
• Professional Certifications:  Additional certifications from culinary organisations or associations.
• Proven Track Record:  Successful experience in progressively responsible culinary roles.

Closing date

• 29 Aug 2025

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Job Overview:

• We are seeking a dedicated and experienced Resort Night Auditor to join our team. As the Night Auditor, you will play a crucial role in ensuring the smooth operation of our resort during nighttime hours.
• Your primary responsibilities will include managing the financial aspects of the resort, ensuring the safety and security of both staff and guests, and providing exceptional customer service.

Key Responsibilities:

Financial Management:

• Balance all daily cash ups to ensure accuracy.
• Verify all revenue is properly charged and accounted for.
• Allocate deposits correctly and reconcile any discrepancies.
• Monitor guest account limits to prevent overspending.
• Ensure all guest dockets are signed and charges applied accurately.

Safety and Security:

• Monitor and ensure the safety of staff and guests during the night.
• Manage any crises or emergencies that may arise effectively.
• Handle guest feedback and address any issues or complaints promptly.

Property Management:

• Safeguard all areas of the resort by locking doors and securing premises.
• Ensure all keys are signed in and accounted for at all times.
• Conduct regular patrols to maintain security protocols.

Guest Check-In and Check-Out:

• Welcome guests upon arrival, check them in, and provide information about the resort's facilities and services.
• Assist guests with the check-out process, finalise payment transactions, and address any final requests or concerns.

Welcome and Greet Guests:

• Provide a warm and friendly welcome to guests upon arrival.
• Assist with check-in and check-out processes efficiently and accurately.

Reservations Management:

• Manage room reservations, including bookings, cancellations, and modifications to ensure accurate and up-to-date guest information.
• Work closely with the reservations team to maximise room occupancy and revenue.

Guest Services:

• Respond to guest inquiries, requests, and complaints promptly and professionally, providing personalised assistance and solutions as needed.
• Arrange for special services or amenities for guests, such as restaurant reservations, transportation, or special requests.

Information and Assistance:

• Provide guests with information about local attractions, dining options, events, and activities to enhance their experience during their stay.
• Assist guests with directions, transportation arrangements, and any other information they may require.

Guest Relations:

• Build positive relationships with guests by anticipating their needs, addressing their concerns, and exceeding their expectations.
• Handle guest feedback and complaints with empathy and professionalism, taking appropriate action to resolve issues and ensure guest satisfaction.

Administrative Tasks:

• Maintain guest records, reservation logs, and other administrative documentation accurately and confidentially.
• Assist with billing, invoicing, and financial transactions as needed.

Communication:

• Answer phone calls, emails, and in-person inquiries, directing them to the appropriate departments.
• Relay messages and information to guests and staff members as needed.

Collaboration:

• Coordinate with other hotel departments to ensure smooth communication and guest services.
• Work closely with housekeeping to manage room turnovers and ensure cleanliness standards.

Security and Safety:

• Maintain a secure and safe environment by monitoring guest access and following safety protocols.

Upselling:

• Promote hotel amenities and services to guests, encouraging additional bookings or purchases.

Qualifications and Experience:

• High school diploma or equivalent is typically required.
• A degree or certification in hospitality management, accounting, finance, or a related field is an advantage.
• Previous experience in a similar role, such as night auditing, front desk operations, or financial management in a hospitality setting.
• Experience in customer service, cash handling, and accounting is beneficial.

Closing date

• 29 Aug 2025

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Job Overview:

• The Revenue and Content Co-Ordinator is responsible for managing and updating content across various online platforms ensuring accuracy, completeness, and relevance.
• This role involves collaborating with multiple teams to maintain high-quality content that meets the needs of users and adheres to company and brand standards.
• The Revenue and Sales Wrangler will be tasked with inputting, updating, and optimizing travel-related information, including hotel descriptions, images, and amenities.
• Additionally, this role will assist the Revenue Administrator Lead in daily administrative tasks, with a primary focus on OTA management, as well as various sales administration tasks. 
• The Revenue and Content Co-Ordinator plays a crucial role in maintaining high-quality, accurate, and engaging content on OTA platforms. This position requires strong attention to detail, excellent communication skills, and the ability to collaborate effectively with cross-functional teams.
• By ensuring that content meets user expectations and supports business objectives, the Revenue and Sales Wrangler contributes to the overall success and growth of the organization. 

Responsibilities:

Key Responsibilities: 

Content Management: 

• Input and update travel-related content on OTA platforms, including hotel descriptions, amenities, policies, images, and pricing information. 
• Ensure accuracy, consistency, and completeness of content across all platforms. 
• Monitor and update content to reflect changes in hotel information, promotions, and special offers. 

Loading and Maintaining Agent Profiles and Contracts: 

• Load and maintain agent profiles and contracts, ensuring all information is up-to-date and accurate. 
• Collaborate with sales ambassadors to verify and update profile information as necessary. 

Electronic Content Compilations: 

• Compile and manage electronic content for distribution across various platforms.  
• Ensure content is organized and easily accessible for team members. 

SOP Compilations and Distribution: 

• Compile Standard Operating Procedures (SOPs) and distribute them to relevant departments. 
• Ensure SOPs are kept up-to-date and adhere to company standards. 

Trade Promotion Loading and Distribution: 

• Distribute Trade Promotion information to relevant internal and external stakeholders and load contacts 

API Integrations and Management: 

• Manage API integrations. 
• Build and maintain relationships with partners. 
• Setup and continuous monitoring of integrations to ensure smooth operation. 

Quality Assurance: 

• Conduct regular quality checks to identify and correct errors in content such as inaccurate information, broken links, and missing images. 
• Ensure that content meets company standards and follows brand guidelines. 
• Collaborate with the marketing team to address any content-related issues or discrepancies. 

Optimization: 

• Optimize content for search engines to improve visibility and ranking on OTA platforms. 
• Monitor performance metrics and user feedback to identify opportunities for content improvement. 

Collaboration: 

• Coordinate with internal teams such as marketing and hotels to obtain accurate and up-to-date information and content. 
• Collaborate with external teams to troubleshoot technical issues related to content management systems and OTA platforms. 

Documentation and Reporting: 

• Maintain detailed documentation of content updates, revisions, and approvals. 
• Generate regular reports on content performance, including traffic trends, user engagement, and conversion rates. 
• Provide insights and recommendations for content optimization based on data analysis and market research. 

Administrative Assistance: 

• Assist the Revenue Administrator with daily administrative tasks as necessary.

Experience:

• Marketing or Business Administration Qualification
• 1 – 2 years of experience
• Previous experience in content management or the hospitality industry is preferred. 
• Strong attention to detail and excellent organisational skills. 
• Ability to multitask and prioritize tasks in a fast-paced environment. 
• Excellent written and verbal communication skills.
• Team player with a collaborative mindset and problem-solving abilities. 

Closing date

• 29 Aug 2025

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Job Overview:

• As the Lodge Lead, in conjunction with the Resort Property Custodian you will be responsible for overseeing all aspects of the resort operations, ensuring the highest standards of guest satisfaction, financial performance, and employee engagement.
• You will play a pivotal role in shaping the guest experience, maintaining the property's reputation, and driving the achievement of business goals.

Experience

• 3 years minimum of 4-star resort operations and leadership experience
• Strong financial acumen and experience managing budgets.
• In-depth knowledge of lodge operations
• Advanced computer literacy
• Excellent Rate management and Reservations skills.
• Excellent knowledge and understanding of OTA’s

Closing date

• 29 Aug 2025