Active Jobs at FNB South Africa

Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training as per eCareers.

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

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Job Description

• To be responsible for repairs and maintenance on the premises

Hello, Future Handyman

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can do following:

• General Repairs: Maintenance of the maintenance issues, including carpentry, drywalls repairs.
• Maintenance tasks: Perfuming routine maintenance such as cleaning, painting, floor inspections and upkeep of the equipment.
• Building and installation: Building and repairing cabinets, counters, closets and other fixtures.
• Problem solving: Identifying and addressing maintenance issues, often requiring analytical thinking and quick problem solving.
• Computer letarate: MS Office and other building maintance application.  
• Safety and compliance: Adhering to safety regulations, ensuring proper storage of materials and following company policies.
• Communication and Coordination: communicating with clients and management regarding repairs and maintenance needs

You will be an ideal candidate if you have: 

• Minimum Qualification: Grade 12 or equivalent. Handyman course will be an advantage.

You will have access to: 

• Opportunities to network and collaborate.
• Challenging Working
• Opportunities to innovate.

We can be a match if you are:  

• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

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Job Description
Hello Future IT Team Leader 

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can: 

• Supervision and performance management of the team
• Leading and managing dynamic teams
• Problem-solving skills to handle challenges, conflicts, and unexpected situations that might arise within the team
• Providing technical guidance on the various aspect with regards to the development and delivery
• Participate in Talent Management practices and
• Ensure conflict resolution and respond to any complaints or concerns
• Set relevant stretch goals for team and motivate achievement
• Ensure the team adheres to company policies and procedures
• Driving team training and development needs
• Will be responsible for the management of the core processes and ensuring that the correct procedures are applied, and transactions/procedures are processed and followed by the Operational Specialists
• Staying abreast of technology trends
• Creates solutions to meet internal and external customer demands
• Create and maintain working relationships with a variety of stakeholders for purposes of expectation management, knowledge sharing and integration
• Communicate effectively with internal stakeholders
• Maintain a positive attitude and respond openly to feedback
• Promote a friendly cooperative climate
• Act speedily to resolve problems queries and complaints

You will be an ideal candidate if you: 

• Minimum Qualification - Relevant Degree in BSc Information Systems BCom Information Systems, Computer Science, Information Technology or related
• Experience - Minimum of 3 to 4 years of people management experience required.
• Extensive understanding of process mapping.
• Agile methodology and practices

You will have access to: 

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you can:  

• Responsible for the management of daily client service requests
• Responsible for proactive client service and satisfaction, through direct personal action or referral to alternate sources
• Strong financial and procurement experience in the Oracle space.
• Oracle Cloud Fusion and Oracle EBS knowledge preferably in Finance and Supply Chain Management

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Job Description
Hello Future Security Guard  

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Overview of the role and requirements:

• To report on matters affecting guarding or protection services; and assist with the screening of security guard candidates
• PSIRA Grade C certification none negotiable
• 4 years experience in a similar role 
• Knowlegde of Ziton and alarm systems 

You will be responsible for:

• Support seniors and juniors with the smooth operation of all security posts. 
• Monitoring of all security equipment, CCTV cameras and access control systems. 
• React and investigate all alarm detection warnings.
• Direct and immediate interaction with all parties concerned with maintenance alarms.
• Continuous monitoring of all Gas Control units, through the gas and fire detection systems.
• Ensuring regular and constant patrols are done on premises 
• Issuing of patrol keys, radios and equipment to security officers 
• Maintaining registers and recording of occurences on electronic occurence book 
• Escorting contractors, visitors and customers  
• Responsible for training of subordinates 
• Planning and controlling the reposting and tasks at all security posts 
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Establishment of efficient work procedures and schedules that allow for optimisation and tracking of own work and deliverables.
• Monitor and manage potential physical and financial risk through communicating concerns and addressing accordingly.
• Provision of an efficient administration service through careful and timeous planning, communication, reporting and updating of all related information.
• React and investigate all warnings and/or signals.
• Manage own development to increase own competencies.

What you will need:

• 4 years' experience in a similar role

We can be a match if you can: 

• Strong communication and interpersonal skills.
• Able to work under pressure

You will have access to: 

• Opportunities to network and collaborate.
• Challenging Work.
• Opportunities to innovate.

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Job Description

• Implements a program of technology projects to ensure that program goals are accomplished

Hello Future Java Developer

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team at FNB Commercial, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Research new technology being used in the financial sector
• Develop prototype systems on which to test and prove the new technology
• Make recommendations of technology, vendors who can supply and support that technology as well as the use cases in which they can be used
• Maintain and share a knowledge base of financial technology, trends and news for the group
• Where bespoke applications are required, develop those applications to assist the treasury functions in the bank
• Participate with the broader community in the development of a blockchain platform for financial systems

You will have access to:

• Opportunities to network and collaborate.
• Work that is challenging
• Opportunities to be innovative.
• Resources to help you with your professional development.

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Think outside the box – have the ability to not be limited by your surroundings, problem solving is one of the key features that drive you.

You’ll be an ideal candidate if you meet the following requirements:

• BSc Eng, BSc Informatics degree or any other related qualification
• 5+ years front-end development experience
• Experience with Angular, JavaScript and .Net Core.
• Knowledge of C# and SQL will be beneficial.
• Working experience with Azure DevOps.

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Job Description
Hello future Financial Manager

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Establish, align, and manage target and budget goals whilst ensuring effective control of costs to increase cost efficiency
• Prepare business cases, collaborating with multiple stakeholders.
• Understand financial flows and develop recons to support good governance and financial controls.
• Establish and manage a high level of organisational co-operation to ensure a professional service delivery
• Develop a service culture which build rewarding relationships, proposes innovations, and allows others to provide exceptional client service
• Conduct associated intervention activities in line with applicable laws, policies and procedures stipulated in FNB
• Prepare tax returns to ensure accuracy, completeness, and compliance with applicable tax legislation and regulation; provide advice and solutions to business tax matters
• Apply relevant principles to accurately record, adjust and reconcile financial transactions and events. Maintain appropriate supporting documentation according to professional financial accounting and reporting standards

You will be an ideal candidate if you have:

• Minimum Qualification - B Com Hons degree
• Preferred Qualification - Qualified CA and/or CIMA
• Experience 3-4 years of working experience in financial field post CA qualification
• Additional Knowledge - Experience in financial services industry is advantageous

You will have access to:

• Opportunities to network and collaborate.
• Earn basic guaranteed rewards with uncapped earning potential.
• Opportunities to innovate.

We can be a match if you are:

• Able to build sound relationships based on trust and openness.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

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Job Description

• Provide efficient and effective administration support to ensure the smooth running of a functional area.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.
• Resolve all customer queries efficiently, and within agreed timelines.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Monitoring of changes in laws, regulations, initiatives and relevant industry practices, drafting and implementation of appropriate interventions.
• Comply with governance in terms of legislative and audit requirements.
• Set up and maintain filing systems for the business unit to ensure efficient service is provided.
• Maintenance of all administrative processes for the department's operational activities.
• Provide efficient and effective administration support to ensure accuracy in the functional area.
• Provide timeous and accurate management information.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
• Manage own development to increase own competencies.
• Conveyancing qualification or relevant LLB qualification
• 2-3 years Secretary Conveyancing experience

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Job Description

• To interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem

Hello future Systems Analyst.

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our Core Banking Platform team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can:

• Communicate with customers and stakeholders to learn and document requirements in order to create a technical specification.
• Interact and coordinate with developers and implementers.
• Help perform system testing.
• Deploy the system.
• Help with technical documentation like manuals.
• Deliberate over post-project assessment.
• Technical / development experience / deep knowledge is a must.
• Strong technical writing skills and attention to detail.
• Strong problem-solving skills.
• Stakeholder and Expectation management is a must.
• Understanding non-functional requirements and how to document them.
• Understanding UML Notation.
• Experience with Production Incidents is beneficial.
• Understanding platform development is beneficial.
• Exposure to Cloud is beneficial.
• Basic SQL skills beneficial
• Understanding / engagement with developers, testers, DevOps and Risk will be required.
• Strong information soliciting skills necessary - need to be able to ask the relevant questions.
• Experience with Agile software development using JIRA beneficial.
• API integration knowledge beneficial  

You will be an ideal candidate if you:

• Degree or Diploma in IT
• Preferred TOGAF certification
• SQL knowledge – basic - intermediate
• Web services experience 
• Integrations (integration experience between applications)
• 3 years System analysis experience
• Preferred Programming experience
• SOAP UI, JSON, XML experience
• Understands how to interpret XSD’s and swagger docs
• Can write technical requirements
• Are accredited with a TOGAF certification (advantageous)

 You will have access to:

• Opportunities to network and collaborate
• Work that is challenging
• Opportunities to innovate
• Conditions that are flexible

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

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Job Description

• To create the vision, culture and strategic direction for the Department and contribute to the business overall strategy.  
• To manage a portfolio of products and services across a Pricing Function or Franchise through effective delivery of advanced mathematical models and pricing solutions thereby enhancing customer experience and grow business value.
• To provide support in the successful management of the pricing and profit margins written on new and existing business.
• To influence the behavior of a technical team by leading and directing a team of analytically minded resources to ensure the Banks financial performance is enhanced by exceeding agreed performance objectives.
• Develop and maintain a pricing strategy aligned with overall business objectives, ensuring competitiveness and sustainability.
• Support the launch of new products and enhancements, integrating business unit growth strategies and risk appetite considerations.
• Drive alignment with credit risk, treasury, and finance teams to ensure pricing reflects risk, cost, and profitability dynamics.
• Ensure all pricing structures adhere to regulatory requirements, internal policies, and governance frameworks.
• Oversee model input approvals, technical model signoffs, and Pricing Committee management.
• Maintain oversight of pricing mandates and exception reports, ensuring consistency and compliance.
• Drive training initiatives to embed a strong culture of pricing governance within the organisation.
• Streamline pricing processes to enhance efficiency and customer experience.
• Oversee the implementation of pricing tools/systems driving the pricing on platform journey.
• Leverage automation and digital capabilities to improve pricing accuracy and responsiveness.
• Utilise data analytics to drive insights into customer behavior, market trends, and pricing effectiveness.
• Monitor the accuracy of expected vs. actual profitability, ensuring data-driven decision-making.
• Optimise fee structures to ensure fairness, competitiveness, and consistency across segments and systems.
• Develop relationship pricing strategies that enhance customer lifetime value and revenue optimisation

Qualification

• Relevant undergraduate qualification in a Science discipline, Mathematics, Financial Mathematics, Financial Engineering, Statistics, Computer Science, Actuarial Science
• Preferred: Relevant post graduate qualification

Experience

• 5+ years financial modelling, credit and pricing in the financial services industry with three of those leading a team

OR

• 8+ years in Data Analytics environment

Knowledge and Skills

• Risk product knowledge
• Compliance knowledge relating to regulatory and legislative requirements
• Financial analysis and interpretation
• Pricing modelling
• King IV
• General business acumen and negotiating skills
• Credit products and channels
• Credit strategies and levers

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Job Description
Hello Future IT Help Desk Technician

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who has experience in:

• 1st call resolution desktop support experience 
• Video conferencing, access request, desktop support and password reset expereince is key 
• To solve IT user queries and problems, provide high level support on complex problem resolution, advise on new established systems

Key Responsibilities:

• Drive business profitability in the context of cost management through Information technology solutions
• Increase operational efficiency and suggest solutions to enhance cost effectiveness
• Deliver exceptional service that exceeds customers’ expectations through  proactive, innovative and appropriate solutions by resolving queries fast end effective
• Responsible for the timely and effective response of IT Help Desk user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses
• Translate Business Strategies into actionable goals and execute relevant IT Help Desk  initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements
• Solve IT Help Desk user queries and problems. Provide high level support on complex problem resolution. Advise on new established systems and train users, and ensure alignment to SLA's and agreed standards
• Balance conflicting priorities and develop new approaches in the light of changing business circumstances.
• Manage the incident to completion of IT Help Desk queries by trouble-shooting end user functional issues and resolve or escalate to senior applications administrator / functional / technical support where necessary.
• Manage own development to increase own competencies
• Ensure high standards of product knowledge and adherence to protocols to ensure that customers receive accurate and consistent information.

We can be a match if:

• Ability to work independently and manage multiple tasks simultaneously
• Excellent communication and collaboration skills
• Strong team player

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Job Description

• To understand the business environment and requirements in order to analyze data and provide relevant analytical and quantitative insights to business for operational, tactical and strategic decisioning.

Hello Future Business Intelligence Analyst,

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team at FNB Private Core Banking, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Extract, clean and analyse data to create meaningful insights using PowerBI dashboards and reports
• Design and maintain interactive PowerBI dashboards to provide business intelligence and key performance metrics
• Work with business users to understand reporting needs, translate requirements into data models and provide actionable insights
• Optimise PowerBI performance, ensure data accuracy and implement best practices for data visualization and reporting

You will be an ideal candidate if you:

• Have a certificate or Diploma in computer science, information systems, or related fields
• Have 3+ years of experience in Business Intelligence
• Have advanced experience in PowerBI and Teradata
• Have a technical mindset
• Have experience in AbInitio (nice to have) 

You will have access to: 

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you are: 

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

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Job Description
Hello Future Economist (Data Scientist)  

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can: 

• Analyse and conduct research on the global and domestic macro-economic environment and financial markets to assist in developing an economic and financial markets outlook that serves as a strategic input into strategy formulation, budgeting, scenario analysis, portfolio and risk management.
• Analyse large-scale internal bank data (e.g., consumer spending, loan portfolios, mortgage trends) and external datasets (e.g., census, property listings, macroeconomic indicators).
• Build predictive models and dashboards to forecast economic trends, consumer behavior, and property market dynamics.
• Translate data into actionable insights for business strategy, risk management, and customer segmentation.
• Assist in writing, editing and publication and presentation of macro economic analysis at relevant forums
• Build and sustain collaborative working relationships with relevant peers and stakeholders in order to achieve productivity synergies.
• To be regarded as the leading market analytics team in the business, and to utilize this reputation for below the line marketing purposes

You will be an ideal candidate if you: 

• Minimum Qualification - Master’s degree in Economics, Data/Computer Science, Statistics or related field
• Experience - 2 - 5 years’ experience in a similar environment,

Technical skills:

• Knowledge of data analysis and interpretation
• Proficient in Python/R, SQL, and data visualization tools (Power BI)
• Experience with econometric modeling, time-series analysis, and machine learning techniques
• Familiarity with banking/financial datasets (e.g., credit data, transaction records)
• Experience with development and interpretation of reports

You will have access to: 

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you can:  

• Provide specialist advice and support with presentations to Segments and senior management on economical viable conditions
• Keep abreast of trends and changes in the global and local macro economy of a political, economic and financial nature and their respective impact by continuously analysing of the Economic and Banking industry and reporting thereon, including periodic short commentary on relevant news or events in the banking industry
• Develop and/or align governance and compliance policies impacting the business's Economical Environment, to identify and manage risk exposure liability and keeping abreast of regulation and industry developments to advise and guide on key compliance risk issues, enabling informed decision making.
• Forecast, analyse and document economic conditions affecting industry and / or business groups and provide recommendations for strategic decisions on findings from economical and global market analyses.
• Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes by generating quarterly written overviews of the Banking Industry.
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement.

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Job Description

• To assist in proactively managing a portfolio of Private Wealth Clients with a team of Private Bankers through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.

Hello future Banking Advisor

• Welcome to FNB, the home of the chargeables. We design shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our Private Banking & Advisory Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
• Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are You Someone Who Can;

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through.
• Ensure effective management of the leads pipeline.
• Develop, encourage and nurture collaborative relationships across the FRG.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Contribute to innovation by finding faster and more accurate ways of working.
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Deliver exceptional and high-quality service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Act responsibly with work related resources in order to contribute to cost containment.
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
• Provide sound services and recommendations based on customer and client needs, current information and trends.
• Achieve expected financial targets and uphold associated service levels.

You Will Be an Ideal Candidate If You

• Minimum Qualification - RE5 Certificate with a Degree NQF7 level in Finance or Accounting
• Experience - 2 to 3 years’ experience within a Sales/Service area of a financial environment.
• A person must not be unrehabilitated insolvent.

You Will Have Access To

• Opportunities to network and collaborate.
• Challenging Working Opportunities to innovate.

We Can Be a Match If You Are

• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
• Comply with relevant statutory, legislative, policy and governance requirements and set processes and procedures related to specialization.

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Job Description

• To provide oversight in the identification, control implementation, monitoring and management of risk across the portfolio with a view to enabling the achievement of stated business goals and objectives, while maintaining adherence to the Group risk management frameworks to ensure they keep up with the changes in the business environment and are aligned to the In-Country business requirements and practical realities. (ORH 1).

Hello Future, Risk Manager

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can: 

• Provide guidance and assist with requirements on changed or new risk tools
• Oversee the effective use of risk tools and monitor its effectiveness for the business
• Assist with preparation and analyses of reports for tabling at various Group Risk Committees
• Scrutinize risk reports submitted by the Subsidiaries  and ensure reporting and tools are in line
• Ensure data integrity, data structures and business line mappings are correct
• Monitor workflow issues in loss data system. Document processes to enhance general ledger reconciliations and monitor data extractions for reporting purposes. Monitor documented requirements and project manage deliverables. Highlight risk areas through root cause analysis. Monitor action plans on various risk tools. Monitor risk reporting and escalate issues. Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in. Engage in cross-functional Group relationships to obtain and to provide work support. Deliver customer experience excellence aligned to Organisational values and service standards. Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customised solutions which result in more efficient outcomes
• Drive and embed risk capabilities in the Subsidiaries (Change to Indicate Subsidiary to add to role complexity). Ensure application and development of risk capabilities and tools are applied to identify, evaluate, report and monitor risk processes. Drive a combined assurance approach to risk management by engaging specialists and other assurance partners on key risks matters
• Ensure comprehensive risk assessments are conducted in relation to products, services and solutions that are developed by the business are appropriate to manage the risks within the approved risk appetite. Work with Subsidiaries to understand business, drivers, current concerns and future plans to mitigate risk to proactively identify and anticipate risks (including emerging risks). Identify, manage and mitigate interconnected / interdependency risks and provide relevant information to business and risk teams to appropriately manage and mitigate risk. Understand changes of applicable risk policies and communicate to relevant stakeholders accordingly. Keep abreast of relevant risk developments externally and ensure it is considered in the risk profile for the business. Ensure development of appropriate solutions to identify losses and risk exposures and facilitate the effective implementation thereof
• Ensure business continuity management plans are reviewed and tested and aligned to Group continuity strategy (bA is reported as a stand alone segment to Group and referenced to FNB, RMB and FCC at a franchise level). Assist business to identify risks inherent in key business processes, new products, business projects and key outsourced and insourced arrangements and critical third-party service providers. Ensure Subsidiaries has designed and implemented controls to manage the risks identified. Build a risk management culture through ensuring awareness campaigns to educate stakeholders to influence behaviour and drive the importance of compliance and good conduct
• Analyse business information, data and Subsidiary risk reports to identify trends and create qualitative risk status reporting with accurate and reliable business intelligence
• Prepare the relevant risk profile report in a format that is acceptable to senior management and Group and Segment risk governance committees and considers all key risks
• Ensure appropriate governance structures are in place in area of accountability
• Develop and communicate timelines for submission of relevant op risk reports to risk committee structures that align to Group Risk timelines. Escalate significant risk issues to management or Enterprise Risk Management and Group risk governance structures as relevant
• Review risk management documentation and risk reports to ensure achievement of relevant risk strategy. Track and report at the relevant forums and committees monthly on progress towards achieving the relevant risk strategy at defined intervals. Ensure all stakeholders have been engaged and information provided by Project Management Office (PMO) is reviewed and challenged to ensure accuracy. Escalate critical projects status to contribute to delivery against set timelines where required. Set the strategy and create the enabling environment for active risk reduction by informing and looking at the key risk indicators (KRIs), re-assessing, and ensuring the control environment is perceived relative to risk appetite as well as ensuring changes to reduce, tolerate or mitigate risk are made accordingly. Develop and maintain monitoring plan to ensure coverage of key controls. Manage and ensure compliance to the applicable framework in relevant risk control monitoring plan. Track feedback on results of monitoring activities to enhance relevant risk control environment. Develop, encourage and nurture collaborative relationships across FRG
• Participate in planned activities that are appropriate for own and employee development Ensure integrated view and reporting of relevant business information.
• Analyse information to identify trends, discrepancies and inconsistencies for decision making purposes. Stays abreast of relevant industry risk management best practices and legislative amendments and suggests ways to leverage these to ensure continuous improvement.
• Participate in Group risk forums where required and cascades relevant information through team. Execute the Group risk management requirements and align Formulate tactical delivery plans to implement the Ops Risk CRO strategy. Provide guidance and assistance to Subsidiaries  in defining risk appetite, balancing all critical considerations (i.e., risks and rewards) and ensuring that the appetite is well understood by relevant stakeholders. Demonstrate leadership behaviour through personal involvement, commitment and dedication in support of organisational values.

You will be an ideal candidate if you have:

• BCom or Diploma in Risk Management or equivalent financial qualification
• 3 to 5 years' experience in a risk management function, preferably in a financial institution

You will have access to: 

• Opportunities to network and collaborate.
• Challenging Work.
• Opportunities to innovate.

We can be a match if you are:  

• Curious & courageous - you're driven by always wanting to know more and learn more.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Adaptable, curious and willing to learn.
• Passionate in providing insights.
• Thrive in a collaborative environment.

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

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Job Description
Hello Future Business Analyst 

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can: 

• Must have a fair understanding of the entity relationships within a database and how the various system integrate with each other in an environment
• Use Case skills
• Able to compile process and data flow diagrams and Context diagrams
• Must have creative skills in providing possible solutions to business requirements.
• Analytical thinker with problem solving skills
• Must be able to define user journeys
• Ability to research and define solutions, best fit for industry, customer and aligned to group strategic objectives
• Ability to run with analysis and present thinking to business
• Ability to defend requirements and explain thinking
• Understand how the requirements achieves business objectives tied to return on investment
• Ability to work unattended and meet strict timelines

You will be an ideal candidate if you: 

• + 6 years relevant Business Analyst experience required
• Bcom or Industry Related Degree
• Familiar with Agile & Waterfall methodology
• Have the following Business Analysis Competencies:
• Presentation Skills
• Information Gathering
• Self Starter – looks for opportunities
• Team worker
• Some leadership Skills
• Good writing skills
• Conflict management skills

We can be a match if you can:  

• Act as an interface between business, developers and the testers.
• Be empathetic yet diplomatic when dealing with concerns and conflict from the business and or team members. 
• Be able to listen, advise and escalate issues where necessary
• Business analyses, i.e. planning, elicit, document and review
• Analyse projects using best practice.
• Workshop or hold JAD sessions to gather requirements and drive workshops when necessary.
• Ability to make decisions, think on your feet and be proactive
• Provide solutions or recommendations to business when requirements are unclear taking into account what would be best for the business. Be a future thinker not just current solutions.
• Preparation of functional requirements specifications
• Preparation of business solutions specifications
• Enterprise analysis skills i.e. identify opportunities, risks & assumptions.
• Stakeholder Analyses i.e. understand audience and identify them upfront.
• Assess, analyse and optimise end-to end business processes that are signed off by the business by documenting business process requirements through research, interviews or facilitation sessions  also assess current business processes, procedures and business rules in conjunction with business partners, designing new & existing business processes.
• Detailed extraction and documentation of all business rules impacting a project
• Ability to probe and gather information
• Create the relevant analysis documentation i.e. Business Specification and or Functional Specification documentation using change control processes and version controls when required
• Be able to manage your own time when required to prioritise multiple projects
• Provide feedback and guidance to more junior members in team
• Review test cases provided by the Test Analyst
• Manage all Project analysis Documentation and ensure all sign-offs are achieved prior to work beginning on the project
• Add business value
• Take accountability for own projects through to implementation. Be actively involved from start to end of a project lifecycle
• Ability to run some initiatives as the BA and PM where applicable and necessary

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Job Description

• To manage branch resources and implement operational policies and processes to maximise sales as return on capital employed; mitigate risks and ensure excellent customer experiences
• Drive and Monitor Operations and Migration to enable the Branch to achieve maximum operational effectiveness and influence effective digitisation of customers
• Measure and ensure compliance to Branch Audit and process and processes requirements to mitigate risk
• Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
• Prevent wastage and identify process improvements to contain and reduce costs

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

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Job Description

• To deliver exceptional experience and education to Private Clients/Private Clients RMB clients on basic wealth creation, accumulation, and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles
• Private Clients Advisor 
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 
• Goal: Improvement on the lives of customers through simple, effective solutions that meet their needs.

Are you someone who can: 

• Deliver exceptional experience and education to Private Clients on basic wealth creation, accumulation.
• Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through ensuring effective management of the leads pipeline.
• Produce consistently high-quality outputs within agreed deadlines.

You will be an ideal candidate if you: 

• Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
• RE5 Regulatory Compliance Certificates with relevant COB (Class of Business) - Essential
• Preferred Qualification - Certified Financial Planner (CFP)
• Experience - 3 to 5 years' experience within a Sales/Service area of a financial environment.
• Strong background in Banking /Investment / Financial Planning / Wealth Management

You will have access to: 

• Opportunities to network and collaborate.
• Earn basic guaranteed rewards with uncapped earning potential.
• Opportunities to innovate, provide appropriate banking and financial solutions across an allocated portfolio of clients.
• Identify Local and Offshore fiduciary opportunities and advise on client philanthropy.

We can be a match if you are:

• Able to build sound relationships based on trust and openness.
• Achieving revenue and profit targets by growing portfolio base, providing independent holistic advice, solutions that ensure revenue and profit growth in line with stated KPI's across the Insure, Investments, Loans & Transact Pillar and Products
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.

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Job Description
Hello Future IT Support Technician

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who has experience in:

• To perform onsite hardware software and peripheral updates and repairs in our organisation.
• The successful candidate must be proficient in troubleshooting Windows 10 and 11 Operating systems.
• Skill-full in troubleshooting Microsoft applications e.g. office 365, Intune
• Hardware and software support on bank related systems.
• Proficiency in Video and Audio-conferencing systems including pre meeting checks and regular health checks on Video Conferencing system

Key Responsibilities:

• Drive business profitability in the context of cost management through Information technology solutions through hardware and software performance and recoveries by the team
• Increase operational efficiency and suggest solutions to enhance cost effectiveness
• Deliver exceptional service that exceeds customers’ expectations through  proactive, innovative and appropriate solutions by resolving queries fast and effective and within agreed SLA’s and OLA’s
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by  providing input to business requirements
• Responsible for the timeous and effective response of IT Team Desktop user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses
• Ensure on-site hardware, software and peripheral updates and repairs in the organisation and ensure System and data protection is enabled, new system installations on Standard PC, Laptops, printers and Mobile devices.
• Manage IT service desk and incidents to provide efficient desktop support, aligned to SLA's and agreed standards
• Minimise system downtime through pro-active monitoring and planning; Ensure trending and minimisation of recurring problems
• Maintain relevant systems to ensure (amongst others) integrity of data / functionality - by ensuring Anti-Virus is installed on all PC's, all patches up to date, PC names up to date, server connections accurate
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information during IT Support of hardware and software applications
• Balances Desktop conflicting priorities and develop new approaches in the light of changing business circumstances
• Support with the implementation of desktop projects or change programmes as required by business
• Manage own development to increase own competencies
• Support peers and colleagues across IT functions through knowledge sharing during desktop support

We can be a match if:

• Ability to work independently and manage multiple tasks simultaneously
• Excellent communication and collaboration skills
• Strong team player

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Job Description
Hello Future Learning Architect

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Retail P Human Capital, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Research, develop, design or source Learning and Development interventions that support the continued growth and development of employees by conducting development needs analysis (where necessary or applicable)
• Conduct an in-depth analysis of the relevant business and associated audiences to inform the design of the proposed learning solution. content analysis and ensuring design and development of high-quality learning content for employee consumption across business
• Design effective, efficient and comprehensive learning solutions that can set the standard for design work across the group
• Build healthy and trusting relationships with your stakeholders, peers and colleagues to ensure the knowledge sharing and leveraging of existing resources and content to avoid any duplication and optimising on resources, costs / expenses within approved budget to achieve cost efficiencies

You will be an ideal candidate if you:

• Support and enable the end-to-end architectural learning solution to offer services that would otherwise be outsourced
• Adhere to the set minimum design standards and follow global best practice in crafting efficient and effective learning solutions and keeping up to date with latest trends, tools and technology to support and improve quality and efficiency in the role
• Align learning with relevant legislative, audit requirements
• Aligning with business goals: Ensuring that all training initiatives support the organisation, segment and or business unit’s strategic objectives
• Meet the necessary targets, timelines in line with agreement with the business

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment and development opportunities
• Opportunities to innovate

We can be a match if you have: 

• A degree in education, instructional design, human resources, or a related field
• 3- 5 years of experience in L&D, instructional design, or a related area
• Strong skills using LMS, content creation tools, Adobe Creative Suite, data analytics software
• The ability to assess training needs and measure the effectiveness of programs.
• Strong written and verbal communication skills to create clear and engaging training materials.
• The ability to manage multiple projects simultaneously and meet deadlines.
• Experience developing new and engaging ways to deliver training content
• Worked on Software like Articulate 360, Vyond for developing interactive and engaging learning materials and any other tools that might become available
• Used data analytics tools like Tableau or Power BI to measure the effectiveness of training programs and identify areas for improvement (advantagous)
• Optimal and efficient use and experience in utilising Learner Management Systems (LMS)

You Will Have Access To

• Opportunities to network and collaborate.
• Challenging Working
• Opportunities to innovate.

We Can Be a Match If You Are

• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

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Job Description

• To manage and support the sales and service team ensuring that they reach  targets whilst adhering to compliance processes and procedures and providing exceptional customer service
• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work 
• Drive sales across product and campaign initiatives to exceed set targets 
• Deliver customer experience excellence aligned to Organisational values and service standards 
• Build professional long-term relationships with customers based on trust that builds the brand 
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service 
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application 
• Provide customers with relevant information to keep them informed of products and service options  
• Ensure full understanding of customer needs to deliver a quality service 
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards 
• Communicate how customer service solution will be implemented and secure buy-in  
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options 
• Ensure resolution of customer queries and complaints timeously and ownership of issues 
• Analyse customer feedback to help improve customer service Propose ideas to improve customer service 
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in  
• Engage in cross-functional relationships to obtain and to provide work support 
• Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management Manage the growth of active customer account base
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability 
• Ensure implementation of relevant policies, governance and practice standards across the business  
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements 
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes 
• Develop an understanding of risks and risk management approaches 
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks 
• Educate others and make suggestions for improvements 
• Network and participate in specialist risk forums where required  
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data 
• Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets 
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities 
• Understand competencies and skills required for own and employee's development and performance 
• Identify development needs and select effective solutions to address own and employee development needs 
• Ensure that each employee prepares a personal development plan that is implemented and reviewed as required 
• Provide on the job coaching and guidance 
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared 
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies 
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement 
• Manage team delivery against goals in the area of responsibility 
• Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures 
• Participate in Talent Management practices and processes in line with HR policies and procedures
• Implement employment equity plan targets in all recruitment and employee movement activities 
• Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback 
• Ensure skills are transferred to specific functions 
• Ensure conflict resolution and respond to complaints or concerns  
• Set relevant stretch goals for team and motivate achievement

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Job Description

• To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

Hello Future External Sales and Service Advisor Lead

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to: 

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are:

• Achievement of targets for business.
• Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
• Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
• Understand reasons for and comply with governance in terms of legislation and audit requirements.
• Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
• Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
• Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
• Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
• Manage own development to increase own competencies.