Active Jobs at Hollard Insurance

Job Advert Summary    

• Hello… an exciting new opportunity has just become available in our Insure Operations, in the Motor Claims area. We are looking to recruit a Motor Assessor (Durban).

Role Objectives:

• To establish quantum of damaged vehicles for example fire damaged accident damaged and or stolen and recovered vehicles that have damages.  Suggesting the final costing for either repairing the vehicles and or suggesting uneconomical to repair whichever is most cost effective. Manage repair process and ensure and end to end facilitation, from point of conducting assessment and establishing a fair and reasonable repair cost, to quantifying additional and further managing and auditing final repair costing, to ensure financials are in order. Protect Hollard from being over exposed from a risk management point of view. Cost containment of motor book. Drive motor culture. Implement head office protocols – Parts Sourcing, salvage process. To contribute to the growth and profitability of Hollard by accurate risk assessment. Enhance the image of the company through the continuous delivery of efficient and effective customer service. Foster effective relationships with supply chain partners. Technical support to branches and brokers through the supply of accurate information to ensure the most informed decision can be made by business.

Key Responsibilities:

• Technical expertise: Assessment of damaged vehicles, determining what repairs are necessary, authorisation of repair work and ensure that all invoices received are relevant.
• Responsible for the authorisation of suitably costed repair estimates in line with agreed rates, methods, and timings. Where initial estimated costs cannot be agreed, negotiate revised costs and methods in the best interest of the customer.
• Appoint repairers according to Hollard’s preferred Motor Body Repairer panel and execute BEE strategic requirements.
• Conduct constant work in progress audits at repairers to manage and check whether repair allowances are being followed through by appointed repairer.
• Key deliverables and measurements: Average Repair Cost, Total Cost of Claim, Repair % against sum insured value, Total Cost % against sum insured value, Average w/o cost, w/o ratio %, parts ratio %.
• Support the reduction of 'vehicle off road' time by challenging methods and processes to ensure customer inconvenience is minimised.
• Promote the fair treatment of customers in decisions and actions undertaken.
• Adherence to system procedures and requirements.
• Take accountability for decisions made and ensure at all times any action taken is followed through with effective communication to the relevant stakeholders and pro-activeness in terms of Service Delivery, according to the Hollard Way
• Ensuring at all times TCF is adhered to through having the necessary discussions with the respective clients.
• Evaluate risk and management of risk; quantum; work in progress; final costing; vehicle substitution; quality assurance.
• Partnership management: Build strong relationships with role players in partnership agreements and ensure adherence to partnership agreements. Interact frequently with colleagues, brokers, MBR and the insured in a professional manner.  Ensure SLAs are observed.
• Assessment reporting: All assessment reports to be completed within timeframes stipulated in service level agreements i.e., 48 hours turn-around time
• Innovation: Ongoing research into issues affecting motor at Hollard. Participate with senior management in initiatives around product development, processes, policy, and strategy.
• Branch support: Local branch support in terms of technical aspects of claims.
• Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures and identify areas for improvement.
• Reporting: Produce required reports timeously including detailed analysis thereof.
• Recordkeeping: To be kept up to date at all times.
• General: When required perform any other duties necessary for the operational effectiveness of the company that is within your ability and scope.
• Customer service: Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards as set by the company. Promote the fair treatment of customers in decisions and actions undertaken.

Required Knowledge and Experience    

• Three years’ experience of accident damage repair estimating required.
• Experience of discussing repair methods and times with supply chain partners and have market credibility.
• Knowledge of commercial and industrial short-term insurance including:
• Risk management
• Claims procedure
• Insurance terminology
• Underwriting procedure (ability to interpret policy wording)
• Reinsurance and treaties
• Product knowledge
• Abuntex licence/ certificate and experience on the system essential

Educational Requirements    

• Matric or NQF4 Equivalent
• BCom Relevant tertiary qualification advantageous

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Job Advert Summary    

• Hello… an exciting new opportunity has just become available in our Life Solutions, Advice Led, Underwriting area.  We are looking to recruit a Risk Administrator.

Role Objectives:

• The purpose of the job is to ensure that all Admin relating to underwriting is handled ensuring the underwriters can focus on their key purpose. It is to ensure that the daily life of an underwriter is made easier by assisting with the admin tasks.

Key Responsibilities:

• Processing of medical payments
• Reconciling doctors accounts
• Ensuring all OOPS payments are billed for and monies collected
• Attend to daily queries from internal and external contacts via email, telephone or task.
• Prioritise and monitor urgent cases
• Monitor workflow and follow ups
• Send all documentation to the reinsurers to enable them to decision cases
• Follow up with reinsurers to ensure cases are received within SLA.
• Updating the LOA system accurately and timeously
• Asist with letters and communication to doctors. Ensuring confidentiality is always adhered to
• Any Adhoc items that may be needed

Required Knowledge and Experience    

• Minimum 3 - 5 years insurance admin role, preferable
• PC Literate
• MS office Knowledge
• Task manager and underwriting workbench
• Educational Requirements    
• Matric

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Job Advert Summary    

• The application support manager is responsible for providing application and technical support for software applications and systems used within Hollard. They are also responsible for managing the service desk and technical support team operations. The teams will provide efficient and effective support to end-users for software, hardware, and network issues. The individual will be responsible for ensuring high-quality customer service by helping end-users , branches ,monitoring performance, implementing operational procedures, and providing technical guidance and expertise. The individual will also interact with development teams and central IT  to troubleshoot issues, answer questions, provide guidance and fix problems on various platforms.

Key Responsibilities

The main duties include:

• First line contact for any application related production Issue
• IT Audit remediation
• Work with Group IT to resolve any Production related issues in Insure
• End to End ownership of all Production Issues
• Use monitoring to pro-actively manage Production
• Assisting in the test- Managing user accounts, permissions, and access within systems
• CAB Management
• Collaborating with development teams to identify and resolve bugs or other technical issues
• Maintaining accurate documentation of technical support issues and resolutions
• Patch, Upgrade and ongoing maintenance
• Diagnosing and resolving technical issues reported by end-users
• Managing user accounts, permissions, and access within systems
• Collaborating with development teams to identify and resolve bugs or other technical issues
• Maintaining accurate documentation of technical support issues and resolutions
• To be successful in this role, individuals need to have a solid understanding of various software applications and systems, as well as strong technical problem-solving skills. Other required skills include excellent communication and customer service skills, attention to detail, and the ability to work both collaboratively and independently.
• Absolutely essential in this role is the ability to build relationships and work collaboratively with multiple departments including Engineering and Central IT. The application supportmanager  is expected to be on call during extended service hours. Prior working knowledge & experience of ITIL or COBIT is essential. 

Required Knowledge and Experience    

Experience

• 5 Years’ plus experience
• Financial services experience specifically in Short Term Insurance

Knowledge and Skills

• Cloud
• SAFe
• DevOps
• New Relic One
• Incident and Problem Management
• Tools for RPA, API, Portal, Policy Administration, Rating and Quoting Engine
• Business management skills
• Analysis and interpretation of data pertaining to business systems
• Sound understanding of short-term insurance life cycle including:
• Risk management
• Underwriting
• Claims procedures.
• Insurance terminology
• Reinsurance and treaties
• Product knowledge
• Financial knowledge
• Financial services industry knowledge and experience.
• Understanding of the overall dynamics of the insurance and financial services industries.
• Sound understanding of the business of Short-term insurance brokers.
• Strong leadership abilities – decisive, influential, and inspirational.
• Strong on relationships internally within the team, across the group and externally with partners and suppliers.
• Good communication including verbal and business writing skills.
• Strong analytical and quantitative skills.
• Process driven in terms of planning and organising skills.
• A combination of initiation, integration, and completion skills.
• Accurate high quality work output.
• Strong project management, analytical, and problem-solving skills.
• Aptitude and dedication to thrive in a dynamic and deadline-oriented environment.
• Ability to work across business units with varying stakeholders.

Educational Requirements    

• Matric essential
• IT Degree or related qualification essential
• SAFe certification
• ITIL or Cobit certification

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Job Advert Summary    

• Reporting directly into the CFO, The Senior Finance Business Partner plays a critical role in driving financial performance and strategy across the organization. This position will partner with senior leadership and various departments to provide financial insights, support decision-making, and contribute to the overall business strategy. The ideal candidate is a strategic thinker with strong financial acumen, excellent communication skills, and the ability to influence stakeholders at all levels.

Key Responsibilities

Strategic Financial Leadership:

• Collaborate with senior management to develop financial strategies that align with business objectives.
• Provide financial analysis, forecasting, and reporting to support strategic initiatives.
• Act as a trusted advisor to business leaders, providing insights and recommendations to drive business performance.

Business Partnering:

• Build and maintain strong relationships with department heads and other key stakeholders.
• Partner with operational teams to understand key drivers of business performance and support operational decision-making.
• Lead the budgeting and forecasting process in collaboration with departmental leaders.
• Translate financial data into actionable insights, enabling business leaders to make informed decisions.

Financial Planning & Analysis (FP&A):

• Conduct in-depth financial analysis and modeling to support business cases, investments, and other strategic initiatives.
• Monitor and report on financial performance, identifying trends, risks, and opportunities.
• Develop and maintain financial models to support business planning and forecasting.

Risk Management & Compliance:

• Ensure compliance with financial regulations and internal policies.
• Identify financial risks and develop strategies to mitigate them.
• Support internal and external audits as required.

Continuous Improvement:

• Identify and implement process improvements to enhance financial reporting, forecasting, and budgeting processes.
• Stay up-to-date with industry trends and best practices in finance and business partnering.

Required Knowledge and Experience    

• Minimum of 7-10 years of experience in a finance role, with at least 3 years in a business partnering capacity.
• Proven experience in financial planning, analysis, and reporting.
• Experience working with senior management and influencing business decisions.
• Insurance Industry experience preferable
• Knowledge of accounting packages, systems and controls including reporting and budgeting (Great Plains / HFM / Hyperion Planning)
• Exceptional business acumen and broad business knowledge
• In depth knowledge of financial accounting and related processes
• IFRS and International accounting standards
• Related legislation
• Stakeholder management
• Excellent interpersonal communication skills
• Analytical thinking skills

Educational Requirements    

• Bachelor’s degree in Finance, Accounting, Economics, or a related field.
• Professional accounting qualification (e.g., CA(SA), ACCA, CIMA, CPA) is highly desirable 

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Job Advert Summary    

• Reporting directly into the Head: Group statutory reporting responsible for the Hollard Group financial reporting with a heavy matrix to the senior finance manager, this role is responsible for the end-to-end financial reporting function and providing technical support to the business units.

Key Responsibilities:

• Responsible for all internal and external financial reporting requirements of the Life license.
• Manage and oversee the month-end-close process and collaborate with actuarial and tax teams for accurate financial reports.
• Review Business Performance Measures (Performance cell levels) and provide analytical support to the Group Reports
• Provide financial support in assessing business performance by monitoring the key financial metrics, key ratios, regulatory risks, insurance reserving and other governance and risk management practices
• Management of Group wide financial planning and forecasting process across the Hollard Group
• Ensure financial controls are designed, implemented and managed within the financial reporting environment and drive balance sheet controls / management across the Group.
• Prepare and coordinate the regulatory reporting for Group (PA, SARB etc)
• Stakeholder Support: Actuarial, Tax and provide support to divisions and the external audit process.
• Preparation of the consolidated annual financial statements
• Research of changes to statutory and regulatory reporting requirements and responsible for the development of Hollard actions in response to the changes
• Provide technical accounting support to business units and drive implementation of technical standards

Required Knowledge and Experience    
Required Experience: 

• A minimum of 2-5 years’ experience (post articles)
• A minimum of 2 years financial management experience
• Insurance Industry experience preferable

Required Knowledge and Skills:

• Knowledge of accounting packages, systems and controls including reporting and budgeting (Great Plains / HFM)
• Exceptional business acumen and broad business knowledge
• In depth knowledge of financial accounting and related processes
• IFRS and International accounting standards
• Related legislation
• Stakeholder management
• Excellent interpersonal communication skills
• Analytical thinking skills
• Ability to work well under pressure

Educational Requirements    

• CA (SA) 

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Job Advert Summary    

• Hello… an exciting new opportunity has just become available at Lumkani, an affiliate of Hollard.  We are looking to recruit an experienced Operations Manager with great leadership skills and an ability to drive performance for someone who can work under pressure and know how to lead the efficient execution of tasks. 

Key Responsibilities:

• People leadership and management
• Manage key stakeholder relationships inside and outside the organization
• Develop, document, and maintain standard operating procedures (SOPs) and workflow processes to ensure clarity and consistency in operations.
• Managing standard day-to-day tasks as well as project tasks
• Ensuring that all client care processes are compliant with relevant regulatory requirements (FAIS/ POPIA and FICA)
• Develop and deliver management reporting
• Manage special projects relating to your department
• Initiate propose interventions/ projects that will promote a world-class client care experience

Required Knowledge and Experience    

• 5+ years in an Call centre/ Operations environment in financial services (particularly insurance), retail or tech industry experience
• 5+ years in a management role
• Exposure to and understanding of township economies in South Africa 
• Leadership & management skills
• Project management experience
• Experience with process development & documentation and operationalising Call Centre processes.
• Experience with process improvement methodologies
• Change management 
• Experience with task backlog management and prioritisation
• Strong problem solving, critical thinking and decision making skills
• Strong experience with prioritisation and delegation of tasks amongst a team 
• Ability to identify training needs and implement employee development programmes in conjunction with the Learning & Development department
• Technical proficiency and ability to learn new software applications easily
• The candidate is expected to be highly computer literate experience using:
• Planning platforms
• (e.g. Trello, Asana,
• JIRA)

Experience using:

• G-Suite / Microsoft Office
• CRM systems 

Educational Requirements    

• Undergraduate degree with a focus on Business, Economics, Finance, Industrial Engineering or similar 
• Postgraduate degree with a focus on Business Management (preferred)

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Job Advert Summary    

• This role will involve supporting the various functions within Hollard Long-term Corporate Actuarial team with a focus on assisting the Capital and Projects team to manage the capital calculations and driving capital efficiencies. In addition, members of the team are expected to manage ad-hoc requests and specialist projects to enable and improve the financial performance of both licenses.

Key Responsibilities

• Assisting with the Capital calculations for the two life licenses within Hollard
• Calculation of SAM liabilities, Own Funds and SCR cover ratios
• Involved in producing and providing insight on annual budgets, forecasting and ongoing monitoring of experience.
• Consolidation of results and the calculation of various profit or performance metrics on a SAM basis e.g. Net Generated Equity, Return on Capital.
• Manage the implementation of the Iterative Risk Margin implementation as well as other capital optimisation initiatives.
• Assess, develop, and distribute solutions around efficient balance sheet management e.g., reinsurance arrangements and optimization.
• Stress and scenario testing to understand the resilience of the business to a variety of events.
• Completing and reviewing returns submitted to the Prudential Authority, FSCA, ASISA, NCR, and other regulatory and industry bodies.
• Providing technical support and advice on the impact of dividends on the solvency position of both Long-term licenses.
• Provide technical input and commentary into the Own Risk and Solvency Assessment (ORSA).
• Determine solvency and profitability impacts from possible business partnerships and acquisitions.

Required Knowledge and Experience    
Required Knowledge and Skills

• Good Understanding of the different life insurance valuation methodologies (e.g. published, statutory, etc.) and reporting requirements applicable to life insurance companies.
• Growing understanding of key actuarial concepts and principles applicable to life insurance.
• Understanding of financial reporting/systems and reporting requirements applicable to life insurance companies.
• Good MS Excel skills (including VBA) are a basic requirement.
• SQL experience will be an advantage.
• Strong technical, analytical and communication skills.
• Ability to take ownership of their tasks.
• Ability to work independently, accurately and clearly.
• Strong detail orientation coupled with the ability to work with vision in mind.
• Ability to understand the urgency or importance of various tasks, with the ability to prioritise these.
• Ability to work well within a team environment.

Educational Requirements    

• Significant progress on all the subject requirements for TASSA and/or AMASSA (or international equivalent) designation through the Actuarial Society of South Africa.

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Job Advert Summary    

• Hollard’s shared values are to provide meaningful impact to our stakeholders including the wider public, to create an enabling culture that touches everyone in the Hollard ecosystem and to have focused competitiveness in our market propositions.
• An exciting opportunity exists to join the Hollard Life business in the Product Actuarial team.
• The role focus would be to assist and support the Product Manager in the development, pricing and management of primarily Individual Life Risk products, focusing on those sold through Advice-led channels. This role offers exposure to grow a broad range of core actuarial skills, and so is an excellent role for those looking to further develop in their careers.

Key Responsibilities

• Interrogates research results and extracts conclusions that will enable the creation of the product customer value proposition (CVP)
• Define and review product specifications for new product developments
• Technical pricing (assumption setting, premium calculation, pricing review and financial business projections) of new products and benefits
• Ensure alignment of new and existing products to legislation, industry guidelines or codes
• Monitor ongoing performance of products and ensure benefit development objectives are met
• Providing sign-off of customer facing documentation and ensuring that these are compliant to Governance standards within Hollard
• Ad-hoc projects and investigations in support of business enablement
• Provide product support to other internal departments such as Operations and Distribution.
• Facilitates idea generation, product concept definition and evaluation of processes with stakeholders
• Redevelop products and deploy updates and enhancements based on feedback from all stakeholders, ongoing assessment of the effectiveness of product delivery and the performance of the product, as measured by the agreed key performance indicators

Required Knowledge and Experience    

• 2 to 3 years of experience in financial services
• Preference to those with exposure to life insurance
• Ability to communicate to colleagues and management development or pricing of risk benefits
• Ability to persuade and influence people trough logical thought and reasoning
• Knowledge of Excel, VBA and SQL would be an advantage
• High attention to detail and accuracy
• Technically strong
• Strong degree of common sense
• Passion for products, pricing and people
• Broad Life insurance knowledge
• Broad understanding of insurance distribution methods and administration systems
• Strong commercial acumen and insight into insurance business
• Confidence in communicating (Written and verbal), with the ability to tailor complex communication depending on the audience
• Critical thinking and sound questioning of concepts or ideas
• Sound relationships building skills
• Ensure completeness of the project plan for the implementation of changes/innovations

Required Knowledge and Skills

• High attention to detail and accuracy
• Technically strong
• Strong degree of common sense
• Passion for products, pricing and people
• Broad Life insurance knowledge
• Broad understanding of insurance distribution methods and administration systems
• Strong commercial acumen and insight into insurance business
• Confidence in communicating (Written and verbal), with the ability to tailor complex communication depending on the audience
• Critical thinking and sound questioning of concepts or ideas
• Sound relationships building skills
• Analytical skills and attention to detail, balanced with strategic vision, a strongly developed creative side and big-picture thinking ability

Educational Requirements    

• 4-5 years of experience in financial services
• Minimam of 9 Exams
• Preference to those with exposure to life insurance, particularly product development and pricing
• Ability to communicate to colleagues and management around development or pricing of risk benefits
• Ability to persuade and influence people through logical thought and reasoning
• Knowledge of Excel, VBA and SQL would be an advantage

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Job Advert Summary    
Role description:
The Grants and Impact Manager is responsible for the overall management and development of all aspects of grant funding in the company, including:

• Grant sourcing, application and management
• Impact measurement
• Stakeholder engagement
• Strategy development
• Financial oversight of department / grant projects
• People leadership and management

Required Knowledge and Experience    
Key responsibilities:
Grant Management:

• Identify and research potential funding opportunities from government bodies, private foundations, and international organisations. Build a network of funders to support this process.
• Write compelling grant proposals and reports that align with the organisation's goals and funders' requirements.
• Develop grant libraries to build efficiencies in grant application processes.
• Manage the grant application process, including timelines, budgets, and compliance with funding conditions.

Impact Measurement:

• Develop and implement robust systems for measuring and reporting on the social impact of our programs.
•  Collaborate with internal teams to gather relevant data and insights to assess program effectiveness.
• Prepare regular impact reports for stakeholders, demonstrating the value and outcomes of funded projects.

Stakeholder Engagement:

• Build and maintain relationships with funders, partners, and community stakeholders.
• Represent the organisation at conferences, workshops, and networking events to promote our mission and impact.
• Coordinate with internal teams to align funding strategies with organisational goals.

Project Management

• Manage the various outcomes of grant related projects - including in-field project roll outs, strategic program development, reporting and feedback cycles.
• Support implementation teams to meet key deadlines, and ensure accountability.

Strategy Development:

• Assist in the development of the organisation’s strategic plan with a focus on funding and impact sustainability.
• Provide recommendations for improvement based on impact assessment & stakeholder feedback.

Financial Oversight:

• Monitor and manage grant budgets, ensuring compliance with financial reporting requirements.
• Work with the finance team to track expenditures and prepare financial reports for funders.

People leadership and management:

The following role reports directly to the Grants & Impact manager:

• Grants & Impact coordinator
• The number of direct reports will expand over time, as the role and the company grows. The candidate must be willing to fill a wide range of roles in the Grant and Impact function considering the current size of the department.
•  Accountable for the following people management functions within their team:
• Task delegation and delivery
• Performance management
• Professional development

Experience

• 5+ years in grants management, impact assessment, or a related field.
• Demonstrated success in securing grants andmanaging funded programs.
• Experience in working with diverse stakeholders, including government agencies, NGOs, and community organisations
• Social enterprise / private company grant funding.
• MEAL framework management.

Educational Requirements    
Skills /Competencies

• Strong Writing Skills: Proven ability to write clear, persuasive grant proposals and reports.
• Project Management: Excellent organisational skills with the ability to manage multiple projects simultaneously.
• Communication: Strong interpersonal skills for effective stakeholder engagement and relationship building. Networking is key to this role.
• Analytical Skills: Proficiency in data analysis and impact measurement methodologies.
• Technical Proficiency: Familiarity with grant management software and data analysis tools. 

Education

• Bachelor’s degree in Business Administration, Social Sciences, Development Studies, or a related field.
• A Master’s degree in a relevant discipline