Active Jobs at MRI Software

Position Summary:

• We are seeking a motivated and detail-oriented Business Intelligence Analyst to join our team. In this role, you will collaborate with stakeholders to identify data and dashboard requirements, transform business needs into actionable insights, and create Power BI prototypes to support decision-making processes. This is an excellent opportunity for an individual with a passion for data, problem-solving, and continuous learning to grow in the field of business analysis.

Key Responsibilities:

Requirement Gathering:

• Collaborate with business stakeholders to understand and document data and reporting needs.
• Conduct interviews, workshops, and surveys to gather and clarify requirements.
• Translate business goals into technical specifications for data analysis and visualization.

Data Analysis and Insights:

• Analyse business processes to identify areas where data and dashboards can provide actionable insights.
• Work with data engineers and IT teams to ensure accurate and relevant data availability.
• Identify trends, patterns, and insights to support decision-making.

Power BI Prototyping:

• Develop and deliver interactive Power BI prototypes to visualize key metrics and KPIs.
• Experiment with innovative dashboard designs to meet user needs.
• Iterate on prototypes based on stakeholder feedback to ensure optimal functionality and usability.

Collaboration and Communication:

• Act as a bridge between technical teams and business users, ensuring alignment of goals and expectations.
• Present prototypes and insights to stakeholders in a clear and actionable manner.
• Provide training or guidance to stakeholders on how to utilize dashboards effectively.

Continuous Improvement:

• Stay updated with Power BI features, data visualization trends, and business intelligence tools.
• Identify opportunities to improve existing reporting processes and tools.

Qualifications:

• Bachelor’s degree in Business, Data Analytics, Computer Science, or a related field.
• Basic knowledge of Power BI or other business intelligence tools (training and mentorship will be provided).
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and interpersonal skills to work effectively with diverse teams.
• Familiarity with data management concepts, including databases, ETL, and data modelling, is a plus.

Preferred Skills and Experience:

• Experience with Microsoft Power BI or similar visualization tools.
• Understanding of database systems (SQL knowledge is an advantage).
• Previous internship or experience in a data-related or business analysis role.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.

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Role Overview:

• MRI Software is seeking a Global Delivery Centre (GDC) Manager of Professional Services to join our team in Cape Town SA! This individual will be responsible for overseeing the daily functions of their SA region Services team members in the Professional Services departments. This role will report directly to the Director of Delivery in South Africa, with dotted line reporting to Professional Services leadership in the UK.

Responsibilities:

• Local Services oversight, leadership, and people management of approximately 20 SA Services employees part of the SA Services Global Delivery Centre
• Engaging with various Business leaders locally and globally to help build and support the SA Services team, with a focus on culture and community, people management, and delivery excellence
• Drive global integration and standardization in the SA region. Work with Professional Services Department Leadership to build a better global infrastructure built for scale through adoption of policies, standard operating procedures, and training/cross-training for SA Services teams
• Working with global and local leadership to ensure commonality of approach as well as working with regional and global leadership for resource management and development
• Contribute vision and leadership consistent with the MRI’s Services strategic plans and objectives to deliver technology initiatives in support of the growth of the organization
• Optimizing solutions to improve performance, productivity, or reduce costs within or across the Services Departments
• Be the Professional Services representative for unique challenges and needs of the SA region within the broader Services leadership structure
• Other initiatives and projects as directed by the Director of Delivery SA, and UK Professional Services Leadership

Experience and Skills:

• 5+ year experience within a Business Management or related field
• 5+ year experience managing a global team or other relevant leadership experience
• Leadership: Demonstrated ability to inspire a team to achieve great things
• Execution: Demonstrated ability to take concrete actions to deliver and inspire
• Polished skills in communication, leadership, planning, motivation, coaching and cross team collaboration
• Excellent documentation and presentation skills
• Collaborator with Problem Solving, ‘Can-do’ Mindset and a client centric focus
• Experience with other business SaaS offerings a plus

Personal Traits

• Acts with integrity, honesty, tolerance, and inclusion.  Low ego
• Takes initiative and follows through with efficiency, keeps commitments with enthusiasm
• Ability to work on multiple projects and deliverables simultaneously with minimal direction
• Constantly strives to amaze and be the best in everything s/he does
• Sets high goals and work fearlessly to exceed them with mission and purpose
• Enthusiastic team player at all levels
• Embraces change and knows how to celebrate wins and enjoy the journey

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• We are seeking a high-octane Account Executive who is ready to push the pedal to the metal! The Account Executive will be responsible for driving business development and growth within our existing customers and new prospects. As a leading provider of enterprise grade real estate software solutions, we are sitting on hundreds of clients and opportunities that are waiting to be sold to from the existing MRI client install base. You will be working for an organisation with one mission: increase adoption of our AI platform. Our Account Executive requires on-your-feet creative thinking, hustle, and execution for a platform that is already in the hands of over 5000 users. 

RESPONSIBILITIES:

• Build relationships with senior stakeholders (CIOs, CTOs, CEOs) at some of the largest and most recognised globally recognisable brands.
• Work with senior sales management to develop pipelines, game plans, quotas, and get contracts over the finish line.
• Learn the art of negotiation from the best in the industry.
• Work with state-of-the-art AI, machine and deep learning technologies that work and have saved our customers millions of dollars and thousands of hours.
• Utilise a well-established lead generation and sales pipeline channel of existing and new customers, along with a world-class marketing team.
• Travel often, meet client and prospects and attend conferences.
• Perform demos and be supported by a sophisticated customer success and technical solutions team.

REQUIREMENTS:  

• 3+ years of sales experience in enterprise software.
• Got transferable skills from another industry – let’s talk! 
• Industry experience (SaaS) is a plus but not required.

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Position Overview:

• MRI Software is seeking an Accounts Receivable Coordinator (Debtors Administrator) to join our team! We are looking for an ambitious, self-driven, detailed orientated and organized employee, whose primary function will be: (1) Working incoming tickets inquiries (client accounts email queries), sending invoices/statements and updating client info onto our systems and data maintenance. (2) This position is strictly back-office, non-collections, non-client facing, Debtors experience and Paywall (Suspending clients' access excel reports). Advanced Excel is preferred, Intermediate will be considered. Must be able to do V-lookups.
• It is vital that the Accounts Receivable Coordinator builds and maintains a close relationship with all internal stakeholders, to ensure smooth running of accounts and encourage timely recovery of payments.

SKILLS & OTHER REQUIREMENTS

• Work incoming Tickets (Debtors Queries/Admin)
• Experience in Advanced Excel is preferred. V-Lookups essential.
• Excellent communication skills, both written and verbal.
• Experience in Debtors/Credit Control admin.
• Relevant tertiary qualification - Credit Management Certificate preferred.
• 2-5 years of proven full credit control function or related experience.
• Experience in working with targets and tight deadlines.
• Strong problem solving and time management skills.
• Working knowledge of MS Office, especially Excel (Advanced level)

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The Role:

• As a Product Designer at MRI, you will work across the UX domain, including research (user interviews, product reviews, persona development), design (sketching, group ideation, information architecture, interaction design, prototyping), documentation (wireframes, specification writing), and user testing.
• As part of a cross-functional team, you will collaborate with other designers and use qualitative and quantitative data to make informed, design-related decisions. You should be proficient at converting requirements into practical product features and have a high standard for visual design execution. 

Functions:  

• Design user interfaces and process flows using iterative design techniques incorporating findings from user interviews, usability testing, and other forms of requirements discovery
• Produce user personas, user stories, prototypes, wireframes, interaction and design specifications
• Run ad-hoc usability tests with end users when needed and communicate research findings
• Facilitate design review sessions with key stakeholders with the goal of advocating for the user needs
• Engage with development to understand platform capabilities, communicate design goals, adapt and verify designs through the agile software development process
• Create and maintain UI guidelines and visual standards
• Identify opportunities for product or feature enhancements
• Remain up-to-date on industry trends, market conditions, and consumer preferences
• Iterate existing designs to meet industry or consumer needs

You Have:

• Bachelor’s degree or equivalent experience
• 4+ years’ experience as an information architect, interaction designer, product designer, user experience designer, and/or usability engineer
• Proven knowledge of design aesthetics and solid understanding of User-Centered Design principles
• Sharp attention to detail
• Proficient in design tools, specifically Figma. Experience with other design tools such as Sketch and the Adobe Suite is beneficial
• Understanding of cross platform, browser, and device design strategies
• Relative experience with HTML/CSS/JavaScript. While it is unlikely you will code, having knowledge of how Front-End code works is beneficial
• Knowledge of responsive design techniques and challenges
• Experience in contributing to a design system
• Time and project management skills

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Position Overview:  

• The Junior Lease Data Administrator will work closely with our clients to help support across lease management areas. The tasks will cover abstraction and system updates. The Junior Data Admin will work on various projects as they arise, providing the chance to learn new systems, processes and procedures. The below responsibilities are not an exhaustive list, and each one could contain more sub-tasks.

Responsibilities:  

• This position will assist in administering all levels of Lease Administration and special projects as needed by management. 
• Assist with abstraction of key data points from leases. 
• Assist with creating leasing data in relevant system(s), whilst also running business processes (indexation to uplift rent, show clients commitments to landlords etc). 
• Assist with client reporting e.g. scheduling key events reporting.
• Support with system administration activities including user maintenance, updating configuration, customising the system etc. 
• Support with running IFRS16 calculations in the system (post lease update activity). 
• Uploading sales data and calculating turnover rent (for Retail clients). 
• Assisting with sub-leasing portfolio to cover activities such as, raising tenant invoices, posting receipts and providing aging reports. 

Requirements:  

• Must be able to work during UK hours and South African public holidays (you will receive take UK bank holidays instead of SA bank holidays).
• Some experience in data entry/administration.
• Ability to communicate effectively with clients, peers, and management through written and/or verbal communication. 
• Ability to work independently. 
• Ability to work under deadlines. 
• Good organisational skills and the ability to manage priorities. 
• A high degree of dependability, motivation and flexibility. 

Nice to have: 

• Experience using MRI Software applications. 
• Legal knowledge.
• Understanding of Property & Lease Management processes & principles. 
• Comfortable with System Administration tasks (non-technical). 
• Knowledge of Turnover Rent and / or IFRS16. 
• Previous experience with client facing roles. 

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DESCRIPTION:

• MRI Software in Cape Town is seeking a Accounts Receivable Analyst to join our team!   This individual will be responsible for the full function of collection duties assigned and pertaining to the company, with regular reporting. We are looking for an ambitious employee whose primary function will be managing all money owed to our business. It is vital that the Accounts Receivable Analyst builds and maintains close links with all clients, to ensure smooth running of accounts and encourage timely recovery of payments

SKILLS & OTHER REQUIREMENTS:

• Relevant tertiary qualification
• 3-5 years of proven debt collection or related experience.
• Experience in working with targets and tight deadlines.
• Excellent communication skills, both written and verbal.
• Strong problem solving and time management skills.
• Working knowledge of MS Office, especially Excel.

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• As a Manager within our Client Support team, this individual will oversee a team of Software Support Agents who are responsible for responding to and resolving customer inquiries involving our Property Management X software products. Management of the team will include measuring the performance of Support Agents against established goals, ensuring all client interactions are handled in an efficient and quality focused manner, and providing coaching and feedback to improve Agent performance.  Managers may also participate in the development of strategic initiatives and will be accountable for the tactical implementation of those initiatives within their teams. 

Essential Functions: 

• Manage the performance of team of Support Agents against all established Client Support goals.
• Monitor phone and e-case queues to ensure all calls and cases are responded to within established SLAs 
• Provide coaching and constructive feedback to Support Agents to improve performance and enable your team to achieve all established goals & objectives.
• Participate in the escalation process including working with clients and other MRI departments to resolve client cases 
• Conduct regularly scheduled team and one-on-one meetings with your direct reports to address issues, provide updates regarding performance, and give direction regarding company and department policies and procedures  
• Conduct detailed service reviews with customers to review cases, set priorities and manage customer expectations. 
• Develop and implement tactical plans for achieving strategic initiatives 
• May participate in the development of strategic initiatives to improve department efficiencies, processes, and enhance the Client Experience 
• Provide end of year merit increase and bonus recommendations. Assist in implementing training plans for direct reports and identify areas for agent development 
• Adhere to all established MRI Software policies and guidelines 
• Develop knowledgebase documentation and articles
• Performs other duties and responsibilities as assigned. 

Knowledge, Skills, & Abilities: 

• Excellent interpersonal and professional communication skills, both verbal and written 
• Strong time management and organizational skills 
• Ability to manage multiple tasks, while effectively focusing on priority issues 
• Excellent problem solving, leadership, and coaching skills 
• Ability to work as a member of a team and cross-functionally  

Training & Experience: 

• Previous supervisory or management experience preferred 
• Experience managing remote employees is a plus.
• Customer service experience preferred 
• Inbound support centre experience preferred

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• Do you have a passion for helping clearly explain what a company does?  Do you love a good headline that succinctly illustrates the benefits of using a product?  MRI Software is looking for a Digital Content Writer to join our EMEA Marketing team! As the Digital Content Writer, you will be responsible for executing on and contributing to a website and digital messaging strategy that aligns with our brand's voice and resonates with our target audience. We are seeking a highly motivated individual who can bring a unique perspective and elevate our digital content to the next level. If you possess excellent writing abilities and a deep understanding of B2B digital marketing, we want to hear from you!

Key Responsibilities:

• Execute on and contribute to a comprehensive website content strategy that aligns with the company's brand voice and resonates with target audiences
• Collaborate with cross-functional teams, including marketing, design, and product, to ensure content is aligned with business goals and objectives
• Working with global teams and leaders working from other locations on similar initiatives
• Write and edit engaging and high-quality content for various digital channels, including but not limited to websites, social media, email marketing, and blogs
• Align with SEO strategies to increase organic traffic and improve search engine rankings
• Monitor and analyse content performance using data and metrics to inform future content strategy
• Ensure all content is consistent with brand guidelines and maintains a cohesive brand voice
• Stay up to date with industry trends and best practices to continuously improve and innovate content strategy
• Manage and prioritise multiple projects simultaneously, ensuring deadlines are met and quality is maintained
• Continuously evaluate and improve content processes and workflows to increase efficiency and productivity
• Collaborate with external agencies and freelancers to supplement content creation as needed

Requirements:

• 3+ years’ experience in copywriting and/or digital marketing
• Understanding of web UX and optimizing journeys
• Strong knowledge of SEO best practice
• Knowledge of B2B digital marketing channels and techniques
• Strong editing and proofreading skills
• Proficient with Wordpress, Google Analytics, Microsoft Office
• Excellent people skills to work effectively with remote team members and cross-functional teams in a matrix management arrangement 
• Occasional travel to events in South Africa – estimate 2 x per annum 
• Familiarity with Donald Miller’s “Building a Story Brand” & SB7 storytelling approach a plus
• Knowledge of the following digital platforms an advantage:
• Email Marketing & Marketing Automation (Pardot)
• Web Personalization (Webeo)
• Social Medial Channels (LinkedIn, Meta)
• Graphic Design (Canva)
• SEO (Ahrefs)

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Position summary:

• As a Campaigns Manager at MRI Software, you will be responsible for marketing campaigns your specified sector or territories, really getting to know our client personas to develop our brand to resonate with the audience. You will create and deliver integrated campaigns, to drive customer acquisition and expand existing client opportunities, liaising with the Director of Marketing EMEA for Commercial property solutions, and other key individuals across the business to ensure alignment with organisational priorities. You will be responsible for maximizing return on investment across campaigns, working with fellow marketing professionals in the EMEA team to ensure objectives are met and performance targets achieved. You will build close ongoing marketing relationships with our key industry associations and market influencers to expand our brand reach and thought leadership content.

Responsibilities:

• To be responsible for planning, developing, and delivering the annual integrated campaigns plan, from brief through to post-campaign analysis and reporting, using any insight gained to improve.
• Align the annual campaigns plan to marketing themes, business strategy and Go to Market priorities, measuring achievement against set objectives and performance targets
• Managing and building our content including client stories, to ensure engagement at the top of the funnel to attract new clients and maintain thought leadership presence in the sector.
• To work with a network of agencies and freelancers - digital and creative, as required. Also working with internal content, PR and subject matter experts across the business to achieve success.
• As part of campaigns activity, to plan for relevant presence at exhibitions, and conferences both physical and virtual formats including delivering a series of hosted webinars
• To ensure brand compliance throughout campaigns, always on the lookout for imaginative and innovative ways of extending reach and influence
• Develop and maintain positive working relationships with fellow colleagues and key external stakeholders

Requirements:

• 5 years of marketing experience within B2B
• Experience within the property or facilities management sectors and advantage
• Strong editing and proofreading skills
• Excellent people skills to work effectively with remote team members and cross-functional teams in a matrix management arrangement
• • Occasional travel to events in South Africa – estimates 2 x per annum