Active Jobs at Vodafone Global Enterprise

Role Purpose:

• Conducting research and analysis on public policy matters relating to social protection, community and human development, and state capacity
• To support stakeholder management
• To support events management to strengthen stakeholder relations.

Your responsibilities will include:

Research and development 25%

• As a strategic contributor within the External Affairs function, the incumbent will lead high-level research and policy analysis to inform Vodacom’s positioning in the social and human development space.

This includes:

• Political Intelligence & Landscape Analysis Conduct research and produce analytical reports on national, provincial, and local political developments, with a focus on implications for Vodacom’s public affairs strategy.
• Policy Development Support Provide the Executive Head of Public Affairs (EHOD) with research and written insights on social protection, community development, human capital advancement, and state capacity policy frameworks.
• Sectoral Research & Strategic Alignment Investigate and report on education and social security systems, linking findings to environmental sustainability, governance, corporate social investment (CSI), and Vodacom’s broader social contract.
• Departmental Monitoring & Intelligence Gathering Analyze speeches, directives, and statements from key government departments (Education, Social Development, Women and Children) to identify trends, risks, and opportunities for engagement.
• Thought Leadership & Executive Support Prepare impactful speaking notes, presentations, and briefing materials for the EHOD, supporting dialogues on education, social security, and environmental issues.
• Multilateral Policy Analysis Track and interpret developments from the UN, SDGs, and other multilateral bodies, producing actionable insights on social and environmental policy trends.
• Cluster Department Performance Review Deliver written analysis of Annual Performance Plans (APPs), performance agreements, and public communications from relevant cluster departments to assess alignment with Vodacom’s strategic interests.
• Parliamentary Oversight & Reporting Monitor and report on portfolio committee presentations and hearings in both Houses of Parliament, providing timely insights to inform Vodacom’s advocacy and engagement strategy.

Stakeholder management (40%)

• Support EHOD with logistics for Stakeholder engagement for relevant cluster
• Support EHOD with diary management for relevant stakeholder engagement in support of chief for the relevant cluster activities
• Develop and maintain stakeholder engagement
• Support with maintenance of a database of key stakeholders to be engaged in pursuit of Vodacom strategic objectives.
• Support with stakeholder profiling based on each stakeholder influence on the company and what the stakeholder stands for from public and privately (internal intelligence) obtained information.
• Contribute to provincial and regional stakeholder engagement and national/provincial/regional profiling
• Contribute to provincial and regional stakeholder engagement on an ad hoc basis/request.
• Support division on CEO and Exco regional visits
• Support with stakeholder management for relevant regulators – ICASA, Information regulator, National Consumer Commission, National Credit Regulator etc
• Maintain a record of actions from meetings of chief and EHOD to facilitate follow up and monitoring

Events management – Protocol Services (35%)

• Assist EHOD and chief with National Assembly activities – state of the nations address logistical support – letters to parliament, accreditation, ticket collection, accommodation, executive transfers to and between meetings, accommodation, executive transport, security liaison, regional interface, executive ground and on site logistics, catering
• Assist EHOD and chief with logistics for Presidency meetings and events which include Group CEO and Vodafone
• Assist EHOD with other events management for cluster activities that include Vodacom
• Assist with logistical support for events – caterers, booking boardrooms, receiving ushering guests, liaison with security,parking, technical support, Exco attending member support on site etc
• Under guidance of EHOD, have comprehension of protocol requirements and ensuring protocol processes are adhered to for guests and Exco members South Africa in the management of events and stakeholder relations.
• Assist executives with transfers from venues at events

The ideal candidate for this role will have:

• Matric is compulsory.
• 3 year Degree in international relations, political science, public policy, public administration, economics, law or relevant is compulsory.
• 3-5 years relevant experience in Government Relations/Public Affairs/Public Relations

Core competencies, knowledge, and experience:

• knowledge of international relations and economic diplomacy. theories
• knowledge of public policy evolution
• knowledge of political science theories
• Understanding of stakeholder engagement
• Fast learning of ICT sector
• Good communication skills – being able to clearly write reports and present to division and EHOD
• Ability to write briefing notes and speeches.
• Analytical and reasoning skills – must be able to interpret research data, corporate information, financial and economic information.
• Good command of Word, Excel and PowerPoint – must be able use all three to develop talking points/briefing notes and presentations.
• Project Management: Budget Oversight – Assisting with PO’s and tracking – knowledge purposes
• Knowledge of or fast to learn government protocols, and engagement processes and platform

Closing date for Applications: 17 October 2025. 

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Role Purpose:

• Conducting research and analysis on public policy matters relating to economic investment employment infrastructure development and security clusters
• To support stakeholder management
• To support events management to strengthen stakeholder relations.

Your responsibilities will include:

Research and development 40%

• Conduct research, analysis and provide written reports on geo-politics
• Support EHOD with research, analysis and written reports on economic investment, employment, infrastructure development and security cluster policy developments
• Conduct research, analysis and write reports on state of the ICT sector
• Conduct research, analysis and write reports on department of communications speeches, statements, directives
• Prepare speaking notes and presentations on economic diplomacy and foreign policy in support of EHOD for thought leadership, purposes, and EA planning purposes.
• Provide research, analysis and written reports of planned investment and multilateral events supported by economic diplomacy and political science theories i.e., for an investment conference there should be a detailed paper of the event with publicly available trade numbers and benefits to the country and the company.
• Provide written analysis of the relevant cluster department’s APP, performance agreements, policies, press statements, and speeches to assist EHOD with analysis of impact to the company
• Submit reports on relevant departments performance on their APP and objectives.
• Provide written analysis of presentations to the relevant department’s portfolio committee in both Houses of Parliament
• Monitor parliamentary reporting on relevant department’s hearings and provide written report

Stakeholder management (40%)

• Support EHOD with logistics for Stakeholder engagement for relevant cluster
• Support EHOD with diary management for relevant stakeholder engagement in support of chief for the relevant cluster activities
• Develop and maintain stakeholder engagement
• Support with maintenance of a database of key stakeholders to be engaged in pursuit of Vodacom strategic objectives.
• Support with stakeholder profiling based on each stakeholder influence on the company and what the stakeholder stands for from public and privately (internal intelligence) obtained information.
• Contribute to provincial and regional stakeholder engagement and national/provincial/regional profiling
• Contribute to provincial and regional stakeholder engagement on an ad hoc basis/request.
• Support with stakeholder management for relevant regulators – ICASA, Information regulator, National Consumer Commission, National Credit Regulator etc
• Maintain a record of actions from meetings of chief and EHOD to facilitate follow up and monitoring

Events management - Protocol Services (20%)

• Assist EHOD with events management for cluster activities that include Vodacom
• Assist with logistical support for events – caterers, booking boardrooms, receiving ushering guests, liaison with security, parking, technical support,
• Exco attending member support on site etc
• Under the guidance of EHOD, have comprehension of protocol requirements and ensuring protocol processes are adhered to for guests and Exco members South Africa in the management of events and stakeholder relations.
• Assist executives with transfers from venues at events

The ideal candidate for this role will have:

• Matric is compulsory.
• 3 year Degree in international relations, political science, public policy, economics, law or relevant is compulsory.
• 3-5 years relevant experience in Government Relations/Public Affairs/Public Relations
• Knowledge of international relations and economic diplomacy. theories
• Knowledge of public policy evolution
• Knowledge of political science theories
• Understanding of stakeholder engagement
• Fast learning of ICT sector
• Good communication skills – being able to clearly write reports and present to division and EHOD
• Ability to write briefing notes and speeches.
• Analytical and reasoning skills – must be able to interpret research data, corporate information, financial and economic information.
• Good command of Word, Excel and PowerPoint – must be able use all three to develop talking points/briefing notes and presentations.
• Project Management: Budget Oversight – Assisting with PO’s and tracking – knowledge purpose
• Knowledge of or fast to learn government protocols, and engagement processes and platforms

Closing date for Applications: 17 October 2025. 

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Role Purpose

• Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom. Infinity Services Partner Company is looking for a Customer Retentions Consultant
• Handle calls from customers considering cancellations or downgrades, aiming to retain them by understanding their concerns and providing tailored solutions. In this fast-paced, target-driven environment, the role also involves identifying opportunities for upselling and cross-selling to enhance customer value.

Your responsibilities will include:

Customer Retention

• Identify reasons for cancellation or downgrade and offer tailored solutions to retain customers.
• Respond to customer concerns with empathy and professionalism, aiming to resolve issues on the first call.
• Deliver personalised support that builds trust and prevents churn.
• Whenever possible, retain the customer by offering a better plan or product that provides more value and benefits. This not only keeps them but also helps them upgrade in a way that benefits both them and the business.
• Achieve and exceed retention targets by applying effective problem-solving and negotiation skills.
• Maintain high levels of customer satisfaction through consistent, quality service. 

Sales & Value Enhancement:

• Promote relevant products or services that align with customer needs using consultative selling techniques.
• Identify and pursue upsell and cross-sell opportunities during retention discussions by offering improvements that customers will value, benefiting both them and the company.
• Clearly communicate product benefits and value propositions to increase customer engagement.
• Meet and exceed sales targets while maintaining a customer-first approach.
• Continuously improve product knowledge and sales techniques through training and feedback.

Service Delivery & Process Adherence

• Follow established processes and procedures to ensure consistency, compliance, and service quality.
• Make sure that any retention upgrades are well-documented and truly advantageous for both the customer and the business.
• Collaborate with internal teams to resolve complex issues efficiently.
• Ensure adherence to quality standards and regulatory requirements.
• Contribute to continuous improvement by identifying service gaps and suggesting enhancements.

Competencies/ Job Knowledge

• Ability to communicate clearly, empathetically, and professionally with customers.
• Strong focus on building trust and rapport with customers.
• Ability to analyse customer concerns and offer effective solutions.
• Familiarity with products or services offered by the company.
• Ability to use call center software and technology efficiently to assist customers.
• Awareness of company policies and procedures to ensure correct handling of customer queries.
• Ability to follow step-by-step processes to solve customer problems, even when they are a bit complex 

Work Environment

• Call Centre Setting: Work in a dynamic call center environment with a focus on customer service and retention.
• Flexible Scheduling: May be required to work varied shifts, including evenings, weekends, and holidays.

The ideal candidate for this role will have:

• Must have technical /professional qualifications: 
• Matric is essential 
• A Relevant Diploma is desirable
• Minimum 2 years’ experience in a customer solutions environment. 
• A minimum of 2 to 3 years’ experience with Customer care,
• 2 years’ relevant experience in the telecommunications industry (essential)

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Role Purpose/Business Unit:

• To oversee and manage customer relationships of the large enterprise customers/key accounts, leveraging of our products and solutions to address the customer needs.
• Enables the solution delivery through collaborating with internal and external stakeholders with the objective to defend and grow the base. Drives and delivers sales targets, customer experience and commercial objectives of the portfolio through sales discipline and practice of account planning, pipeline and opportunity management

Your responsibilities will include:

Sales & Stakeholder Management

• Primary owner of all customer relationship building and engagements in the designated portfolio
• Proactively mitigates and defends the base while driving portfolio revenue growth
• Develop a healthy, productive and respectful relationship with all key customers/ stakeholders based on integrity and professionalism.
• Acquire a thorough understanding of key customer needs and requirements, to provide relevant and value adding solutions to deepen the relationship and service offerings
• Uphold sales best practice of accurately documenting sales plans, account development plans (ADP), engagement plans, tracking and monitoring sales conversions and implementation
• Develop a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed.
• Own escalated customer complaints for the portfolio and collaborate with the relevant internal stakeholders to ensure they are closed to cultivate trust and delight our customers.
• To support finance in recovering overdue and non-payment by clients.
• Ensure the correct products and services are delivered to customers in a timely manner as per the customer needs and objectives.
• Serve as the link of communication between key customers and internal teams to ensure both proactive and reactive engagements are managed seamless.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Reporting

• Prepare monthly/ Weekly Run Rate and Demand Management
• Perform Sales Analysis by product
• Annual Sales Strategy & Budget Planning
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Forecast and track key account metrics
• Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning)

The ideal candidate for this role will have:

• B Degree/Equivalent
• A Post Graduate Degree is advantageous
• A minimum of 3+ years’ (Account Manager) OR 5+ years’ (Senior Account Manager) work experience in a Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
• Portfolio management
• Ability to increase NPS results and reduce administrative expense
• Ability to build relationships
• A valid driver’s licence

Technical Competencies 

• Experience in solution selling within enterprise customers
• Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
• Successful track record of managing multi- industry sales and demonstrate profitable revenue growth

Behavioural Competencies 

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

Closing date for Applications: 20 October 2025.